Word Online is a program that allows you to edit, format a document online. It is similar to a stationary Word, but there are functions that work differently everywhere.
Among the differences are several editing features.
If Word Online isn't working or not responding, try some of the options below, they might solve your problem.
Word Online is not working/not responding
General troubleshooting
- First see if you can access it from another browser. For example, open settings Internet Explorer, click "security", select InPrivate browsing (CTRL + SHIFT + P).
- Check if you are probably using the program on another device. Restart your device, then restart Word Online.
- Sometimes the problem affects only a small part of the users, in a short period of time Microsoft solves this problem. Then you need to write to the support service to be sure that they are aware of the difficulty that has arisen.
Download the document and edit it in Word.
Use the Word desktop application or WordPad, a feature built into Windows.
Refresh your browser cache
Do it:
- Open the search bar in start.
- Enter inetcpl.cpl.
- Press "Enter" or "OK".
- Select "Advanced" under "Properties: Internet".
- Click restore advanced settings.
- Repeat until a new invitation opens.
- Select the Delete personal settings check box.
- Click "Reset" and click "OK".
Reset browser settings
If you see a pop-up window that says: "Sorry, we're having a problem," reset your browser settings, and then try logging in again.
Sometimes apps or extensions change your settings without your knowledge, so let's try to reset them in Chrome. Saved bookmarks and passwords will be intact. Here's what to do:
- Open Google Chrome.
- Click "Settings".
- Scroll down and select "Advanced".
- Go to the "Reset" field.
- Click "Reset" and confirm by clicking "Reset" again.
Resetting Chrome returns all features back to the "default" option.
Install a browser pop-up blocker
Sometimes this problem is caused by a pop-up blocker. You can get around it by allowing the pop-up blocker for Word online.
However, it works for new files.
Start your browser in safe mode
Problems in WO are with compatibility, add-on. To fix them, run Internet Explorer - Safe Mode to disable add-ons, extensions. Do it:
- Open command line(via search).
- Type C:\Program Files\Internet Explorer\iexplore.exe -extoff.
- Click enter.
- Go to the website you are accessing from Word Online, check if the problem is gone.
Imagine that you are typing text in MS Word, you have already written quite a lot, when suddenly the program freezes, stops responding, and you still don’t remember when you last saved the document. Are you familiar with this? Agree, the situation is not the most pleasant and the only thing you have to think about in this moment- whether the text will be saved.
Obviously, if the Word does not respond, then you will not be able to save the document, at least at the moment at which the program freezes. This is one of those problems that is better prevented than fixed once it has already happened. In any case, you need to act according to the circumstances, and below we will tell you where to start if you are faced with such a nuisance for the first time, as well as how to insure yourself against such problems in advance.
Note: In some cases, when you try to force close a program from Microsoft, you may be prompted to save the contents of the document before closing it. If you see this window, save the file. At the same time, you will no longer need all the tips and recommendations outlined below.
If MS Word freezes completely and irrevocably, do not rush to close the program forcibly using "Task Manager". How much of your typed text is saved exactly depends on your autosave settings. This option allows you to set the time interval after which the document will be saved automatically, and it can be either a few minutes or several tens of minutes.
More details about the function "Autosave" we'll talk a little later, but for now let's move on to how to save the "freshest" text in a document, that is, what you typed just before the program crashed.
With a probability of 99.9%, the last piece of text you typed is displayed in the window of the hung Word completely. The program does not respond, there is no way to save the document, so the only thing that can be done in this situation is a screenshot of the window with the text.
If you don't have third-party screenshot software installed on your computer, follow these steps:
1. Press the PrintScreen key located at the top of the keyboard just behind the function keys (F1 - F12).
2. Word Document can be closed using Task Manager.
- Press the keys " CTRL+SHIFT+ESC”;
- In the window that opens, find the Word, which, most likely, will “not respond”;
- Click on it and click on the button "Remove task" located at the bottom of the window "Task Manager";
- Close the window.
3. Open any graphics editor (standard Paint is fine) and paste the screenshot that is currently on the clipboard. Click for it "CTRL+V".
4. If necessary, edit the image by cutting off unnecessary elements, leaving only the canvas with text (the control panel and other elements of the program can be cut off).
5. Save the image in one of the proposed formats.
If any program for creating screenshots is installed on your computer, use its key combinations to take a picture of the Word window with text. Most of these programs allow you to take a snapshot of a separate (active) window, which in the case of a frozen program will be especially convenient, since there will be nothing superfluous on the image.
Convert screenshot to text
If the screenshot you've taken has little text, it can be manually retyped. If there is practically a page of text, it is much better, more convenient, and simply faster to recognize this text and convert it using special programs. One of these is ABBY FineReader, the capabilities of which you can find in our article.
Install the program and run it. To recognize text in a screenshot, use our instruction:
After the program recognizes the text, you can save it, copy it, and paste it into an unresponsive MS Word document, adding it to the part of the text that was saved thanks to autosave.
Note: Speaking of adding text to a Word document that was not responding, we mean that you have already closed the program, and then reopened it and saved the last suggested version of the file.
Setting the Auto Save Function
As it was said at the beginning of our article, what part of the text in the document will be saved exactly even after it is forcibly closed depends on the autosave settings set in the program. With a document that is frozen, you will not do anything, of course, except for what we have suggested to you above. However, you can avoid similar situations in the future by:
1. Open a Word document.
2. Go to the menu "File"(or “MS Office” in older versions of the program).
3. Open the section "Options".
4. In the window that opens, select the item "Preservation".
5. Check the box next to the item “Autosave every”(if it is not set there), and also set the minimum time period (1 minute).
6. If necessary, specify the path for auto save files.
7. Press the button "OK" to close the window "Options".
8. Now the file you are working with will be automatically saved after a specified period of time.
If Word freezes, will be closed forcibly, or even together with the shutdown of the system, then the next time you start the program, you will immediately be prompted to open and open the last automatically saved version of the document. In any case, even if you type very quickly, then in a minute interval (at least) you will not lose so much text, especially since you can always take a screenshot with the text to be sure and then recognize it.
That, in fact, is all, now you know what to do if the Word freezes, and how you can save the document almost completely, or even the entire typed text. In addition, from this article you learned how to avoid such unpleasant situations in the future.
How to save a document if it freezes Microsoft Word.Imagine that you are typing text in MS Word, you have already written quite a lot, when suddenly the program freezes, stops responding, and you still don’t remember when you last saved the document. Are you familiar with this? Agree, the situation is not the most pleasant and the only thing you have to think about at the moment is whether the text will be preserved.
Obviously, if the Word does not respond, then you will not be able to save the document, at least at the moment at which the program freezes. This is one of those problems that is better prevented than fixed once it has already happened. In any case, you need to act according to the circumstances, and below we will tell you where to start if you are faced with such a nuisance for the first time, as well as how to insure yourself against such problems in advance.
Note: In some cases, when you try to force close a program from Microsoft, you may be prompted to save the contents of the document before closing it. If you see this window, save the file. At the same time, you will no longer need all the tips and recommendations outlined below.
Taking a screenshot
If MS Word freezes completely and irrevocably, do not rush to close the program forcibly using "Task Manager". How much of your typed text is saved exactly depends on your autosave settings. This option allows you to set the time interval after which the document will be saved automatically, and it can be either a few minutes or several tens of minutes.
More details about the function "Autosave" we'll talk a little later, but for now let's move on to how to save the "freshest" text in a document, that is, what you typed just before the program crashed.
With a probability of 99.9%, the last piece of text you typed is displayed in the window of the hung Word completely. The program does not respond, there is no way to save the document, so the only thing that can be done in this situation is a screenshot of the window with the text.
If you don't have third-party screenshot software installed on your computer, follow these steps:
1. Press the PrintScreen key located at the top of the keyboard just behind the function keys (F1 - F12).
2. The Word document can be closed using the Task Manager.
- Press the keys " CTRL+SHIFT+ESC”;
- In the window that opens, find the Word, which, most likely, will “not respond”;
- Click on it and click on the button "Remove task" located at the bottom of the window "Task Manager";
- Close the window.
3. Open any graphics editor (standard Paint is fine) and paste the screenshot that is currently on the clipboard. Click for it "CTRL+V".
4. If necessary, edit the image by cutting off unnecessary elements, leaving only the canvas with text (the control panel and other elements of the program can be cut off).
5. Save the image in one of the proposed formats.
If any program for creating screenshots is installed on your computer, use its key combinations to take a picture of the Word window with text. Most of these programs allow you to take a snapshot of a separate (active) window, which in the case of a frozen program will be especially convenient, since there will be nothing superfluous on the image.
Convert screenshot to text
If the screenshot you've taken has little text, it can be manually retyped. If there is practically a page of text, it is much better, more convenient, and it will simply be faster to recognize this text and convert it using special programs. One of these is ABBY FineReader, the capabilities of which you can find in our article.
Install the program and run it. To recognize text in a screenshot, use our instruction:
After the program recognizes the text, you can save it, copy it, and paste it into an unresponsive MS Word document, adding it to the part of the text that was saved thanks to autosave.
Note: Speaking of adding text to a Word document that was not responding, we mean that you have already closed the program, and then reopened it and saved the last suggested version of the file.
Setting the Auto Save Function
As it was said at the beginning of our article, what part of the text in the document will be saved exactly even after it is forcibly closed depends on the autosave settings set in the program. With a document that is frozen, you will not do anything, of course, except for what we have suggested to you above. However, you can avoid similar situations in the future by:
1. Open a Word document.
2. Go to the menu "File"(or “MS Office” in older versions of the program).
3. Open the section "Options".
4. In the window that opens, select the item "Preservation".
5. Check the box next to the item “Autosave every”(if it is not set there), and also set the minimum time period (1 minute).
6. If necessary, specify a path to automatically save files.
7. Press the button "OK" to close the window "Options".
8. Now the file you are working with will be automatically saved after a specified period of time.
If Word freezes, will be closed forcibly, or even together with the shutdown of the system, then the next time you start the program, you will immediately be prompted to open and open the last automatically saved version of the document. In any case, even if you type very quickly, then in a minute interval (at least) you will not lose so much text, especially since you can always take a screenshot with the text to be sure and then recognize it.
That, in fact, is all, now you know what to do if the Word freezes, and how you can save the document almost completely, or even the entire typed text. In addition, from this article you learned how to avoid such unpleasant situations in the future.
Probably, it is not necessary to say how insulting it is when a user types text in Word, and the program freezes tightly at the most inopportune moment, which makes it impossible to save the document. But so much time was spent on its creation ... But let's see how to save the document if Word is frozen. As it turns out, not everything is so bad, and several solutions to restore the application's performance and even unsaved document you can still offer. They are quite simple, and any user can master them.
Word is frozen, but the document is not saved: what to do?
Most users in this situation usually begin to apply drastic methods regarding closing text editor. Yes, indeed, it can be done, but only on condition that operating system workable. In Windows 10, there is a problem that the application freezes tightly, and no means of accessing the same "Task Manager" work (neither the interface, nor the mouse, nor the keyboard respond to user actions). There is only one way out - forced shutdown restarted computer or laptop. That is, it turns out that the question of how to save a document if Microsoft Word is frozen is, in this case, unsolvable at all.
But when the editor is called again, it usually offers to restore the automatically saved copy to a certain point in time. But here everything depends solely on the autosave settings (indicating the time interval after which it should work constantly). In passing, it is worth noting that this technique is applicable only if the file was originally assigned some name, since by default the program saves only two states: initial and last as a copy. So, if you just created a new file, but did not save it initially, the editor may not issue an offer to restore the saved copy when you restart it.
Presets
Thus, in order to protect yourself from the occurrence of such situations, it is recommended to make such settings beforehand.
In most recent versions of a text editor, you can find them through the file menu with a choice of the options line. On the left in the menu that appears there is a save section, after entering which you need to set the desired interval on the right (the smaller the better). For example, if you set one minute as a parameter, you can be absolutely sure that the main document will not be lost when the program freezes. It is unlikely that even with the fastest typing, someone will have time to enter too much text.
Microsoft Word stuck: how to save a document using an editor?
Now let's move on to a few unusual methods. So, "Word" hung. How to save a document? For now, it's not about conservation. First of all, you should try to reanimate the editor in order to save after restoring its performance. Again, this only applies to cases where the system responds to user actions.
In this case, you need to call the "Task Manager" using the standard 3-key combination or the taskmgr command in the "Run" menu, go to the performance tab and press the F5 key. Then, through the Alt + Tab combination, you need to switch to the editor and after a while (when its performance is restored), you can save the file you are looking for.
Screenshot technique
You can offer another technique if the "Word" is frozen. How to save a document? To do this, you can use the creation of a screenshot of the screen. The disadvantage of this solution is that when creating a snapshot, not all text will be displayed in the editor, but only the one that is currently visible on the screen. But it may very well be that it will be possible to supplement the autosaved file with just this fragment when the application is restarted.
A screenshot is usually created by clicking Print keys Screen in combination with other buttons like Win, Fn, Alt, Shift, etc. They may differ in different computer devices. Now the fragment placed on the clipboard needs to be saved. For this, any simple graphic editor (for example, the same Paint) is suitable, in which you need to use the insertion of an image and then save the file in any available format.
Convert graphics to text
But back to the situation when the "Word" hung. How to save a document graphic format, understood. But there is no point in inserting a graphic object into an autosaved file, because in most cases it may be necessary. What should I do in such a situation?
Many experts call the use of special text recognition programs like ABBYY FineReader one of the main solutions. In the application, you just need to scan the graphic file with the choice of converting graphics to Word text. In this case, there should be no problems with recognition, since you do not need to scan printed text on paper, electronic copies are recognized instantly, and the appearance possible errors in the original text is excluded by almost one hundred percent.
Summary
That, in fact, is all that concerns situations when the Word is frozen. How to save the document, I think, is also clear. But which of the proposed methods to use as a kind of universal solution? If you do not take into account the installation of the necessary autosave options, for starters it is recommended to try to revive the editor through the "Task Manager". But if this does not help, you will have to take a screenshot and convert the graphics to text.
But, alas, in the case of Windows 10, when not only the main program freezes, but the entire system freezes, none of the above methods will work. It remains only to hope that after rebooting the Word system, it will offer to restore the document to the state of some time point. And do not forget to pre-set the minimum interval for saving current copies. It is quite possible that most of the typed material will remain, and the very minimum of the lost text will have to be “finished”.
When running on a computer Excel applications, Word, Outlook, PowerPoint, Publisher, or Visio from Office 2016 or Office 2013, you may receive the following error message:
The program has been terminated Microsoft Excel.
Microsoft Word has stopped working.
The program has been terminated Microsoft Outlook.
Microsoft PowerPoint has stopped working.
Microsoft Visio has stopped working.
Microsoft Publisher has stopped working.
Before you apply the solutions suggested in this article, make sure you have the latest Office updates installed. If you're still getting "Stopped working" errors after installing Office updates, click the Most Office applications or Outlook and follow the troubleshooting steps in the order in which they appear.
The instructions on this tab apply to Excel, Word, PowerPoint, Publisher, and Visio. To view detailed instructions, click the title.
1. Disable add-ons using the tool easy fix
Save.
In the next message box about CSSEmerg6619.diagcab loading complete press the button Open.
Further and follow the instructions.
Click this button to download the easy fix tool and try to fix the problem.
Select your browser from the drop-down list to see instructions on how to save and then run the file.
At the bottom of the browser window, click the button Open to open a file CSSEmerg6619.diagcab.
If the file does not open automatically, select Save > Open folder, and then double-click the file (its name must begin with the characters CSSEmerg6619) to run the easy fix tool.
The Office File Association Wizard starts. Click Further and follow the instructions.
Select the file in the lower left corner CSSEmerg6619, and then from the drop-down list, select Show in Folder.
Double click the downloaded file CSSEmerg6619 to run the easy fix tool.
The Office File Association Wizard starts. Click Further and follow the instructions.
In the right upper corner browser window click link Show all downloads. In the Library window, select Downloads > CSSEmerg6619.diagcab, and then click the folder icon. Double click the file CSSEmerg6619.diagcab.
The Office File Association Wizard starts. Click Further and follow the instructions.
2. Disabling add-ons manually
Some add-ins can cause compatibility issues that result in "Stopped working" errors for Office applications. To quickly find the cause, run the Office application at safe mode. To do this, follow the steps below.
To verify that the Office application is running in safe mode, look at the window title. The title should look like this: Microsoft Excel (Safe Mode).
If an Office application won't start in safe mode
If an Office application starts in safe mode
After starting the Office application in Safe Mode, select File > Options > add-ons.
Listed Control Locate the entry for the appropriate add-ins, such as "Word Add-ins" or "Excel Add-ins" and click the button Go. If in the list Control there is no item for add-ins for a specific Office application, select the item COM add-ins.
OK.
Note:
If the Office application starts
If the Office app won't start, repeat the steps to uncheck the next add-in. If in the list Control there was an element for other add-ons like COM add-ins, repeat the process for these add-ons as well. If you're still unable to start the Office application after disabling all add-ins, the issue isn't related to add-ins. Try the other troubleshooting methods suggested in this article.
Issues with Office 2016 or Office 2013 applications may occur when using older versions of these add-ins:
If this does not resolve the issue, click the next heading below.
3. Repair Office
This action is useful in case one of the Office applications is damaged. Try a quick restore first, and if that doesn't help, try an online restore. additional information see article.
If this does not resolve the issue, click the next heading below.
If this does not resolve the issue, click the next heading below.
5. Incompatible device drivers
Obsolete windows drivers for devices may not be compatible with Office applications. To update the drivers, run the Center on your computer. windows updates or Microsoft Update. To do this, follow the steps below.
On Windows 10:
In Windows 8.1 and Windows 8:
On home screen click on the charms bar button Options.
Press the button.
Windows Update.
Click Check for updates.
On Windows 7:
Click the button Start.
In field Find programs and files enter a phrase Windows Update.
Check for updates.
Install.
manufacturer's website.
The instructions on this tab apply to Outlook.
1. Create a new profile
This error when starting Outlook can be caused by problems with an existing Outlook profile. For a quick fix, create new profile replace the existing one and add your mailboxes to it again Accounts. See Create an Outlook profile for instructions.
If this does not resolve the issue, click the next heading below.
2. Disable or remove add-ons
Some add-ins can cause compatibility issues that result in a Stopped Working error in Outlook. To quickly find the cause, start Outlook in safe mode. To do this, follow the steps below.
To make sure that Outlook application running in safe mode, look at the title of the window. The title should look like this: Microsoft Outlook (Safe Mode).
If Outlook won't start in safe mode, the problem is not related to add-ons. Try repairing Office or uninstalling and reinstalling it. If this does not help, install the most latest versions device drivers.
If Outlook starts in safe mode, disable Application add-ins and COM add-ins one by one.
After starting Outlook in safe mode, select File > Options > add-ons.
Listed Control find the item "Outlook Add-ins" and click the button Go. If in the list Control no item for Outlook add-ins, select item COM add-ins.
Clear the checkbox next to one of the add-ons in the list and click the button OK.
Note: Some older add-ons are known to cause problems. If there are such add-ons in the list, first uncheck the boxes for them: Abbyy FineReader, PowerWord and Dragon Naturally Speaking.
Restart the application (this time not in safe mode).
If Outlook starts, then the problem is with the add-on you disabled. We recommend that you visit the add-on's official website and check for updates. If more new version No, or you are not using this add-on, you can no longer check the corresponding box or remove it from your computer.
If Outlook won't start, repeat the steps to uncheck the next add-in. Perform a process for both items in the list Control: Outlook add-ins And COM add-ins. If you're still unable to start the Office application after disabling all add-ins, the issue isn't related to add-ins. Try the other troubleshooting methods suggested in this article.
If this does not resolve the issue, click the next heading below.
3. Repair Office
This action is useful in case one of the Outlook files is corrupted. Try a quick restore first, and if that doesn't help, try an online restore. See Repair an Office application for more information.
If this does not resolve the issue, click the next heading below.
4. Deletion and redo installing Office
Select the version you want to uninstall and click Next.
Follow the rest of the instructions and when prompted, restart your computer.
After the computer restarts, the uninstall tool will automatically open to complete the last step of the uninstall process. Follow the rest of the directions.
Select actions for versions of Office to be installed or reinstalled. Close the uninstall tool.
Click the button Changing computer settings.
In the Computer Settings app, select Windows Update.
Click Check for updates.
Click the button below to download and install the Uninstall Support Tool.
Follow the instructions below to download the uninstall support tool for your respective browser.SetupProd_OffScrub.exe .
On Windows 7:
Click the button Start.
In field Find programs and files enter a phrase Windows Update.
In the search results, click Check for updates.
If there available updates, click Install.
If after updating Windows problem has not disappeared, make sure you have the latest drivers for the following devices: graphics card, printer, mouse, and keyboard. You can usually download and install drivers for these devices directly from the manufacturer's website.
If you are using a laptop, check the manufacturer's website for updated files. For example, a known issue is related to more old version DisplayLink user mode driver, which is used on some laptops. To update the DisplayLink driver, go to the manufacturer's website .
Feedback
The last time we discussed this topic November 30th 2018 at your request. If you found this article helpful (and especially not), leave a review below so we can improve it.
