Problems that arise when installing Office 2016 or Office 2013, and how to resolve them depends on your subscription plan ( Office for home or Office for business) which contains the product.
In addition, if you have a subscription to Office for business Some tasks can only be performed by administrators who are responsible for managing Office 365. Therefore, administrators should review the questions and solutions listed in both the Office for Business tab and the Office 365 Admin tab.
The process below is also a short video for better understanding. We will show you what they are in this article. Beginning of the gallery. Depending on what you decide, the installation is also slightly different. Are all important files copied? But do you really want to trust cloud services your important business secrets?
Troubleshooting activation errors
Don't worry about all this. Our worldwide server network ensures you get a secure and fast connection from anywhere. Therefore, our solution is always available to you whenever you need it. We think it's good software should improve your productivity. Applications that were not practical with traditional remote desktop software. Don't be fooled by security promises from other providers.
Don't know what your plan is?
Office for home
Office 365 subscriptions
Office 365 Home
Office 365 Personal
Office 365 for Students
Office 2016 and Office 2013 suites available for one-time purchase, which include fully installable Office applications.
Office for home and study
Office for home and business
Office professional
Office Professional Plus*
Can't find Office apps after installing Office
Both subscribers have cryptographic authentication. This is the only way to ensure that you are truly connected to the desired workspace. Whether at home or at work. Then choose one of our simple and flexible rates. These features include additional functions for private users and enterprise use. Do you also like bloated programs? Just get up and running, even without administrator rights. In some cases you may also have two different versions Click and Run applications on the same computer.
Selected Office 2016 and Office 2013 applications available for one-time purchase:
Word
Excel
PowerPoint
OneNote
Outlook
Access
Publisher
Project
Visio
Office for business
Office 365 subscriptions, which include fully installable Office applications.
Office 365 Business
Office 365 Business Premium
Office 365 for educational institutions E5
Not sure about the plan you have?
Error: One moment.
Select a tab for your plan
You can also find installation steps here. Check or for possible solutions. Refer to troubleshooting steps. The location where you log into your browser depends on which service you use.How to download and install these programs
However, you can remove app shortcuts that you don't want to use. When the update is complete, click Start and select Access from the list of applications. If you are an administrator and are unsure about your plan, follow these steps.Office 365 ProPlus
Office 365 Enterprise E3
Office 365 Enterprise E4
Office 365 Enterprise E5
Office 365 Business Premium for Nonprofits
Office 365 Nonprofits E3
Office 365 Nonprofits E5
Office 365 U.S. G3 Government Communities
Office 365 U.S. G5 Government Communities
What version of Office do I have?
Comparing small business plans or comparing business plans. You may receive an error message that has a number and possibly some descriptive text. Although the messages are difficult to understand, solutions often exist. Not all errors are displayed here. If the error message has a Learn More link, select it. If there is no connection, please let us know about the error you received and where the installation process was when you received it. at the bottom of this page to tell us more about your problem.
Project Online professional
Project Online advanced
Visio Pro for Office 365
Office 365 subscriptions without fully installed Office applications.
Office 365 Business Basic
Office 365 Enterprise E1
Office 365 Education
Office 365 Business Basic for Nonprofits
Office 365 Nonprofit E1
Office 365 U.S. Government agencies G1
How to disable the update notification pop-up?
Where you log in depends on the service you use. This is an account that you created or someone in your organization created on your behalf.
Forgot your password
Unlicensed activations or problems with the product. Troubleshooting activation issues. Cannot configure email on mobile device. In most cases, you can make basic changes on most of these devices. This type of problem can be caused by older versions of add-ins. If your administrator cannot find a solution after consulting the information on the tab, you can contact support on your behalf. You can also try browsing community forums. Leave a comment. We value your feedback. Let us know if you have considered any of these helpful solutions by leaving a comment below. If the solutions were helpful, please give us more information about your problem, including any error messages you received and where in the installation process you received them. We will use this information to further investigate your issue. Try it first. Did the recovery tool help? This can also happen because you have not yet licensed yourself or your users. To check your licenses, follow these steps: Make sure you have a license. If you are unsure about your plan, follow these steps. Section "Office for business". Go to the Enterprise Management tab. To help you set up your organization, take a look. How do I manage the licenses of people in my organization? View the status of your services. "Additional Help" section on the Topics tab. Let us know if you've considered any of these helpful solutions by clicking "Yes" or "No" next to them. Was this information helpful? Below and leaving a comment. The information in this dialog should be sent to technical support to help resolve the issue.Project Online basic
Volume licensed versions of Office 2016 and Office 2013
Office Professional Plus
Open the tab for your subscription:
How do I download and install Office?
For information about downloading and installing Office 2013 and Office for Mac 2011, see this article.
How do I reinstall Office?
If you are reinstalling Office on a different computer than the one on which it was originally installed, be aware of the following considerations.
Be sure to remove this environment variable after the issue is resolved. Details display information about why the feed is not showing. To open the Advanced window system settings» height required, only with installation option environment variable for advanced users and system.
Click the Programming Support button. . In both cases, it is possible that registry permissions have been restricted, preventing these entries from being created. Be sure to run the installation kit as a local administrator user and ensure that this user is allowed to create these registry keys.
- This is the version installed on your computer.
- At the end you will receive a message informing you that the restoration is complete.
Office 365 subscription holders: It is recommended that you first disable the installation you no longer need and then remove it from your PC or Mac. See article. Remember that an Office 365 Home subscription allows you to install Office on up to five PCs or Macs, Office 365 Personal on only one, and Office 365 Student on two. Installing Office on additional computers not included in the plan will result in unlicensed product and activation errors.
If this does not resolve the issue, please contact us and we will help you create registry entries. Additionally, users tend to click “Yes” on the dialog box without carefully reading what they read. The process of installing or uninstalling a program may fail for a variety of reasons. This article describes the following issues.
Solve the problem automatically
The error message that appears will display the registry key that caused the error. Run the application installer. To resolve this issue, use one of the following methods. This master can only exist on English language.
Delete the license file manually
This issue may occur when you check one of the following scenarios.For those with a one-time purchase of Office 2016, such as Office Home & Student, Office Home & Business, or Office Professional, your copy of Office can only be installed on one PC, or Mac computer. However, you can move Office 2016 (or Office 2013) to another computer if your hardware fails or if you purchase a new computer. additional information see conditions license agreement with Microsoft for your product or in the blog post Office Portability.
The user who installs the program or the user who opens the program or file does not have sufficient permissions to modify the registry keys required to perform the operation. The permission is not of the Full Control type for the Everyone group of the registry key that is listed in the error message. Third party application The system denies access to the registry unit. . However, your personal files are not affected and remain on your computer.
Managing and checking installations
Click Close and when the window asks you to restart your computer, restart your computer and restart your computer.
When you're ready to reinstall Office, sign in at https://www.office.com/signin using the same Microsoft account that was originally associated with your Office product when you first installed it. Installation instructions can also be found in the articles below.
Instructions for latest version Office, see article.
Try these possible solutions in list order. This can help speed up installation since a wired connection is usually faster than wireless connection. Temporarily disable your antivirus software. Information about how to disable your antivirus software can be found on the software manufacturer's website. Removing antivirus software may also help. If you disabled it, be sure to enable it again. Here are the important information you need to know about installing this important update.
For instructions for Office 2013 and Office for Mac 2011, see this article.
Problems installing Office
Reinstalling Office
system requirements
Computers running Windows Vista or Windows XP do not meet the system requirements to install Office
Office Online browsers
Check if it is installed
The process does not interrupt your work other than to inform you that you need to restart your computer after the installation is complete. To check if the update is installed, go to the Start screen. If you see a search button next to your account name at the top of the launcher, you already have the update.
Manually install the update
If you have a metered Internet connection, you may not receive updates until you switch to unlimited consumption and manually check for updates. Make sure your computer is connected and connected to the Internet through unlimited consumption. If you are prompted for an administrator password or confirmation, enter the password or confirm.
Free disk space
Once installation is complete, restart your computer and sign in. . Because these values are estimates, the update may require slightly more or less free disk space.Advice: https://products.office.com/.
If you try to install 64-bit Office version on a computer with 32-bit installed (or vice versa), you will receive an error message.
So if you have a 32-bit version of Office installed on your computer, but want to replace it with a 64-bit version (or vice versa), you need to uninstall the version you don't need and then install the version with the required architecture instead. To uninstall Office, use the easy fix tool.
Troubleshooting update installation
If you need additional help, please contact. You can find the error code for a failed update by viewing your update history. View update history. Slide quickly to the right corner of the screen, click Settings, then click Change PC settings. In the "Update your PC" section, without affecting your files, click or "Get Started."
- Click or “View update history.”
- Click or Update and Restore, and then click or Restore.
- Follow the instructions on the screen.
).
Install Office using the software program on home computers
If your organization is subscribed to the Home Desktop Program, see purchasing and installing Office information.
I'm a student. How do I install Office?
If you're a student or teacher but can't install Office with your organization's subscription, you can: may be available Office 365 for Education. It includes Word, Excel, PowerPoint and OneNote. To take advantage of this opportunity, you only need a valid email address in your educational institution's system. For more information, see Get Office 365 for free.
Method 2: Install only the requested updates
This recommendation applies regardless of whether the French language checker is installed. Install the recommended update even if you are not using the feature. Along with the expert dictionary, the product can find correction queues that are ranked according to their likelihood. Presentation: Covering the main vocabulary in the Bulgarian language.
Correctness: all words are checked by experts. Convenience: Rank replacement candidates based on their likelihood. The check is performed in real time. A special algorithm is also used to suggest the most likely replacement options. The Council of Ministers continues to pay millions to support the administration's software, and orders are usually sent to one company.
If Office installation takes a very long time, the problem may be due to a slow connection. Possible solutions see articles or.
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Office Online via browser.
This error may occur if you have not updated Office 2013 to the latest version or if you are using a standalone 2013 version application that is already present in the newer Office 2016 suite of applications. For troubleshooting instructions, see this article.
additional information
Office update problems
Upgrade or switch Office 365 plans
You can switch between Office 365 Home, Office 365 Personal, and Office 365 Student plans, and from Office 365 Home to Office 365 Business. For more information on how to do this, see the following articles:
By keeping Office up to date, you'll always have the latest security updates and patches. For information about installing updates, see this article.
Where to sign in to Office 365 or Office account
You forgot which account is associated with Office
Share your Office 365 Home subscription
Cancel your subscription
For instructions on how to unsubscribe, see this article. For instructions on trial subscriptions, see this article.
See additional articles:
Office Product Key Help
Step by step instructions To install Office on a Mac, see this article.
Uninstall Office for Mac
Microsoft Automatic Updates keeps your copy of Office up to date with the latest fixes and improvements. To install and check for updates on your Mac, see this article.
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What version of Office do I have?
Installing previous versions of Office
For step-by-step instructions on installing and reinstalling Office 2010, see this article. For Office 2007 instructions, see this article.
Contact Support
Leave a comment
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.
How do I download and install or reinstall Office?
For step-by-step instructions on downloading and installing the latest version of Office, see this article.
After February 28, 2017, you won't be able to install Office 2013 with a subscription. For more information, including what your Office 365 administrator can do if you need to reinstall Office 2013, see this article.
I have a Project or Visio subscription. How to download and install them?
Project and Visio are not currently supported on Mac.
For instructions on installing Project Online Professional or Project Online Premium on your PC, see .
For instructions on installing Visio Pro for Office 365 on your PC, see .
After February 28, 2017, you cannot install Project or Visio 2013 with a subscription. For more information, including what your Office 365 administrator can do if you need to reinstall Project or Visio 2013, see this article.
You don't want to install all Office applications
When you install Office 2016 or Office 2013, all applications that are included with a specific Office product are installed at the same time. You cannot choose to install only individual Office applications and uninstall individual applications after installation is complete. However, you can remove shortcuts for apps you don't plan to use.
Advice: If you find that you need an application that is not included with your Office product, you can purchase a separate application. For example, you might need Access or Outlook, but it's not included with your product. To purchase a standalone application, find it at https://products.office.com/.
You want to install Office on a drive other than C
Office can only be installed on system disk on which the operating system is installed. This is usually drive C.
Install the 64-bit version of Office instead of the 32-bit version
If you have the 32-bit version of Office installed on your PC but want to replace it with the 64-bit version, you will need to uninstall the 32-bit version and then install the 64-bit version. To uninstall the 32-bit version of Office, use the easy fix tool.
For step-by-step instructions to install the 64-bit version of Office 2016, see (from the drop-down list, select Installation on a Windows computer (Office for home)).
For Office 2013 instructions, see this article.
Problems installing Office
If you have a problem installing Office on your PC, try restarting your computer and installing Office again. If the problem persists, use the easy fix to uninstall Office completely. After uninstalling, install Office again.
Uninstall Office using the Easy Fix Tool
Reinstalling Office
To reinstall Office, follow the instructions in this article.
If you still can't install Office, make sure your computer meets the system requirements. For example, you won't be able to install Office on a computer running Windows control Vista or Windows XP and Chromebook.
If you still can't install Office by following the instructions in Download and install or reinstall Office 365 or Office 2016, try using the offline installer.
Office offline installer can help you bypass proxy, firewall, antivirus program and Internet connection issues that may occur when installing Office 2016.
For instructions on installing the offline version of Office 2016, see Use the Office 2016 offline installer (open the appropriate tab for your version of Office).
Can't install Access
If you can't find Access on your computer even though it's part of your Office 365 subscription, try the following steps in the order given.
Note: Access can only be installed on computers running Windows 7 or later. Installing Access on Mac is not supported.
Office update
Open an Office application, such as Word or Excel, and create a document.
On the ribbon, select File > Account.
Under Product Details, select Update options > Update.
Once the update is complete, click Start and find Access in the list of applications.
Reinstalling Office
Follow the instructions from the article. If you need to install the 64-bit version, open the tab Step-by-step instructions for PC and expand the tab Installing or reinstalling Office for Business.
If you have problems installing Office, you may need to uninstall and then reinstall it. See section above.
You don't see a link to install Office, check your license
Not all Office 365 subscription plans include the ability to install full versions of Office applications. For a list of plans that do not include the classic Office client, see the bottom of the column. If your organization uses one of these Office 365 subscription plans, your Office 365 administrator can or for those users in your organization who need full version Office.
If you're an administrator and don't know which plan you have, follow the instructions in Compare small business plans versus enterprise plans.
You are a student or teacher and don't see the link to install Office
If you're a student or teacher but can't install Office, Office 365 Education may be available to you. It includes Word, Excel, PowerPoint and OneNote. To take advantage of this opportunity, you only need a valid email address on your school's system. For more information, see Get Office 365 for free.
If you can't install the full desktop version of Office on your computer because it doesn't meet the system requirements, try using Office Online through your browser. See the system requirements page for a list of supported browsers.
Office installation pauses at 90%
If Office installation takes a very long time, the problem may be due to a slow connection or another installation or update process that is running in background. For possible solutions, see the article or.
Known issues with Office and Windows 10
Office doesn't install after clicking Install button
Other solutions can be found in the article.
KERNEL32.dll error when installing Office and other system requirements issues
Make sure your computer is responding minimum requirements to the system to install Office. To install Office, you need a computer with an operating system Windows system 7, Windows 8, or Windows 10. For additional requirements, see System requirements for Office.
When you try to install Office on a computer running Windows XP or Windows Vista, you may receive an error message that says the dynamic link library KERNEL32.dll cannot be found. This is because Office 2016 and Office 2013 are not supported in these Windows versions. For more information, see the article
If you're not sure which operating system you have, see Find out the version and build number of OS X on your Mac.
If your computer can't install the full desktop version of Office because it doesn't meet the system requirements, try using Office Online through a browser.
You receive a "Please wait to install Office 2016" error message
If you connect to mailbox Exchange 2007, ( life cycle which ended April 11, 2017), you may want to keep Office 2013 until you migrate from Exchange 2007. See articles below.
Error messages when installing Office
The message may contain an error number and descriptive text. These messages can be difficult to understand, but there is often a solution to the problem. If such errors occur, try using the recommendations in the links below.
Not all errors are listed here. If the error message contains a link to additional information, click it. If there is no such link, please let us know what error message you received and at what stage of the installation. at the bottom of this page.
Upgrade to Office 2016
Reinstall Office 2013 after installing Office 2016
After February 28, 2017, you will not be able to install Office 2013 from https://portal.office.com/OLS/MySoftware. For more information, including what to do if you need to reinstall Office 2013, see this article.
Disable pop-up notifications about update opportunities
If you continue to use Office 2013 and receive notifications about upgrading to Office 2016, you can turn them off completely. Follow the instructions described in the article.
How do I install Office updates?
Login problems
Microsoft offers several types of Office 365 services, and each has a separate sign-in page. The login page you choose depends on the service you are using.
Sign in to your work or school account at https://www.office.com/signin. This is an account that you or someone else in your organization has created on your behalf.
If you are using Office 365 from 21Vianet in China
If you are using Office 365 Germany, sign in with your work or school account username and password at the following address:
For more information about accounts, see and.
Forgot your password?
If you've forgotten the password for the work or school account you use for Office 365, you can reset it by visiting https://passwordreset.microsoftonline.com/ or by contacting your organization's administrator.
Problems with product activation or license
To keep your Office 365 plan active, you need to sign in at least every 30 days. If your subscription hasn't expired, Office will reactivate it the next time you sign in.
Troubleshooting activation errors
Office 365 for business users can download the Office 365 Support and Recovery Assistant to help fix activation issues.
Disabling an installed instance
Office can be activated on up to five computers. If you've done this and want to install Office on another computer, you'll need to disable one of the installed instances. This copy of Office will not be removed from your computer, but it will not be usable without activation.
If you're using Office 365, follow these steps to disable your installation:
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Install Office on a Mac
For step-by-step instructions on installing Office on your Mac, see this article. When the button is pressed Install Office recognizes the one you are using operating system, so start the installation procedure using your Mac computer.
Problems downloading and installing Office 2016 on a Mac
For download and installation issues on your Mac, see this article.
I can't find apps on my Mac
Uninstall Office for Mac
Select the version of Office you want to uninstall.
Activate Office 2016 on a Mac
Information about Office activation on a Mac, see this article.
Activation issues on Mac
For information about troubleshooting activation issues on your Mac, see the Activation Issues section of the article.
Install updates on your Mac
If your administrator has given you permission to install updates, automatic update Microsoft will ensure that your copy of Office is up to date with all the latest fixes and improvements. To install and check for updates on your Mac, see this article.
Information about latest update see article.
Installing Office applications on mobile devices (iOS, Android, and Windows phones and tablets)
Office apps for Android, iOS (iPhone or iPad), and Windows mobile devices can be downloaded from your device's app store. For details on how to download and set up apps, select your device below.
Can't set up email on mobile device
Can't edit documents using Office apps on a mobile device
Can't find Office apps after installing Office
You recently switched Office 365 plans and are now receiving messages saying you can't use Office
When you try to install Office, it is automatically associated with your Office 365 plan. So if you see account notification or error due to lack of license, you'll need to install the version of Office that came with your new Office 365 plan, and then uninstall the version left over from your previous plan. Use this easy fix to uninstall Office, and then follow the instructions to reinstall Office.
Reinstalling Office
To reinstall Office, follow the instructions in this article.
When you launch an application, you receive a message saying Office has stopped working
Error message "The program has stopped working"<application>" may appear when you try to launch one of the Office 2013 or Office 2016 applications: Excel, Word, Outlook, PowerPoint, Publisher, or Visio. These problems may be caused by using more earlier versions add-ons.
To fix this problem, first make sure you have the latest .
If the application still does not work, use the solutions suggested in the article.
You don't know what Office 365 product or license you have
Troubleshooting help for Outlook, Skype for Business, OneDrive for Business, and SharePoint
This article describes issues that may occur when you install Office. For help troubleshooting the following Office 365 services, see the following articles:
Contact us
Leave a comment
We value your feedback. To let us know if these solutions were helpful, please leave a comment at the bottom of the page. If they don't help, please provide more details about your problem, including what error messages you received and at what point in the installation process. This information will help us study your problem in more detail.
Start with this action!
To troubleshoot problems you may encounter when installing Office, download Support and Recovery Assistant for Office 365.
The recovery tool didn't help? Select one of the options below.
Administrators should also review more general Office installation issues on the .
I'm an Office 365 administrator, but I can't install Office, Project, or Visio
If you try to install Office (or Project or Visio if you have a subscription to those apps) immediately after signing in to Office 365 for business for the first time, you may receive a message that says Office can't be installed because you don't have a license. This may occur due to a delay that occurs between the first time you sign in to Office 365 for business and the time it is set up in your environment. Try signing out of Office 365 and then signing in again.
Alternatively, this may happen because you have not yet assigned a license to yourself or your users. To check your licenses, follow these steps:
Checking for a license
Not all Office 365 subscription plans include the ability to install full versions of Office applications. For a list of plans that don't include Office, see the bottom of the column. If your organization uses one of these Office 365 subscription plans, you as an administrator can add or add to your existing subscription for those users who require the full version of Office.
If you don't know what plan you have, follow the instructions in the article Comparative characteristics For plans, see the Office for Business article.
After switching Office 365 plans, I'm getting messages saying I can't use Office
If you or users in your organization are experiencing an "Account Notice" or "Unlicensed Product" error, you need to install the version of Office that came with your new Office 365 plan, and then uninstall the version left over from your previous plan. For more information, see the article.
Office installation takes a long time
If installing Office takes too long, try an offline installation. Open an article and select a tab Office for business. You'll receive instructions on how to download the installer file, which you can then use to install Office offline.
How can I install the latest version of Office on more than five computers?
How can I get the rest of my company to set up Office 365 for business?
For information about setting up Office in your organization, see this article.
Update Office to the latest version on users' computers in your organization
How can I deploy Office on multiple computers in my organization?
If you are an IT professional and want to deploy Office to your organization, use the Office Deployment Tool to download the software from local network. Then deploy Office using the method you're used to.
You can also choose to require each user to sign in to the Office 365 portal from their work or school account and install Office yourself by following the instructions in the article.
How to manage licenses for your organization's employees?
If you need more licenses, see the article. For instructions on how to remove a license from a subscription, see this article.
Activating Volume Licensed Office Editions
View service status
As an Office 365 administrator, you can .
Troubleshooting help for Outlook, Skype for Business, and OneDrive for Business
This article describes issues that may occur when you install Office. Below are links for administrators who need help troubleshooting these Office 365 services. For more general help (not just for administrators) on these topics, see the "More Help" tab in this article.
Contact Support
If further problems arise, administrators can .
Leave a comment
We value your feedback. To let us know if these solutions were helpful, click Yes or No in the Was the information useful? at the bottom of the page and leave a comment. If you still have problems, please provide more details about them, including what error messages you received and at what point in the installation process.
