What to answer to the seller on Aliexpress. Letter templates and standard phrases in English used when making purchases on eBay, Aliexpress and other online stores. How to write a message to the seller on Aliexpress

The buyer often needs to contact the seller. For example, you want to clarify the availability of an item you like or other parameters of a product that are not in the description.

There are several ways to contact the seller:

1. Through Email;
2. On the product description page;
3. On the order page;
4. Through the TradeManager program.

It is preferable to communicate with the seller on English language, but it is also possible in Russian or Chinese. Before asking a question, it is better to clarify in what language the interlocutor will be able to communicate. Please note that communication in Chinese and Russian is only possible in direct chat (TradeManager).

Communication with the seller via email

The method of communicating with the seller via email is very simple and accessible, however, it is often time-consuming. The seller's email can be found in the contacts of his store or on the order page.

Communication with the seller on the order page

In order to use this method to communicate with the seller, you must have an order. We go to the detailed order viewing mode and leave your comment at the end of the page that opens.

Here you can ask a question about the availability of the product, as well as clarify the color, size, etc. If you are dissatisfied with the quality of the product received (does not correspond to the description, is defective, etc.), you can attach a photo to the note. The huge advantage of this method is that if the dispute escalates, your correspondence can be cited as evidence.

Communication with the seller on the product description page

In order to contact the seller, you need to click the “Send message” button.

You can find the response letter in personal account. To do this, go to the “Message Center” tab. And thus continue the correspondence.

Communication with the seller through the TradeManager program

Most convenient way communication with the seller is communication through the TradeManager program. It is very convenient that the program can be installed not only on a computer, but also on mobile phone. In this program you can create groups and add your favorite sellers to them. There is also the ability to exchange files in an unlimited number, as well as send text of any size. If necessary, you can make video calls.

You can download TradeManager on the website. On the page, the default download for Windows is selected, but you can choose Mac, Android or iOS. To enter the program you need to enter your personal ID on Aliexpress. You can find it out at, however, before following the link, do not forget to log in to Aliexpress.

After completing authorization, you can set up automatic translation of all incoming messages into Russian. To do this, go to the “settings” menu in the main program window and click “CHAT”. When you click on the word CHAT, a drop-down menu will open where you will need to select “TRANSLATION”, select the Russian language and click “APPLY”. This completes the setup of automatic translation of all messages into Russian.

How to start communicating with a seller in TradeManager

To start communicating with the seller through TradeManager, you need to go to the product page, and if the seller is online, click “Chat now”.

A yellow smiley indicates that the seller is online, while a gray one means that the seller is offline. However, even if the seller is not online, you can still send him a message, which he will see the next time he logs online. The only drawback this method communication is the menu in English. Therefore, many users may encounter the problem of adding a contact to their favorites list.

For example, the seller asked you to write to him through the trade manager. How to do it? Copy his ID, go to the “Contacts” tab and at the very bottom click the +ADD icon. In the window that opens, insert the contact ID and click “Search”. Next, click ADD CONTACT → OK.

How to provide message history in TradeManager as evidence?

In order to view the correspondence history, you need to open the message manager. In the lower left corner of the program appears blue smiley, click on it and in the menu that opens, select Message History → ALL Messages. A window with contact groups will open in front of you. By clicking on each of them, you can see the correspondence history.

Since the history of messages in TradeManager is stored on the server, you will not be able to use them as evidence. To do this, you need to export the correspondence to your computer by clicking the “Export” button.

Contact the seller.

Hello, dear seller!

Dear seller! Dear Seller!

Dear, dear Dear Sir, madame

Best wishes! BestRegards!

Best wishes! Kind Regards!

I'm really sorry! I'm really sorry!

I tried to contact you, but received no response. I tried to contact with you, but I haven’t got any reply.

Sincerely! Best regards!

Have a nice day! Nice day!

I apologize for the inconvenience caused. I apologize for the trouble.

Please send me some additional photos of this product. Preferably in good resolution. Ikindly ask you to send me a few additional photos of this item. It is desirable to send photos in high resolution.

Could you provide me with more complete information regarding this product? Could you please give me more information about this item?

What condition is this item in? What is the state of this item?

In what country was this product produced? In what country was this item produced?

Do you have a document confirming the date and place of purchase of this product (cash receipt, invoice)? Do you have a document that confirms the date and the place of this item purchase(cashier’s receipt, bill)?

Do you have a warranty card for this product? Can you send me a copy of it? Do you have a warranty service coupon for this item? Could you please send me the copy of it?

Does the software disk come with it? Do you provide the disk with software?

What main software is installed on this moment? What basic software is now installed?

Device serial number? What is the serial number of the device?

Is a case included? Do you provide the case?

Does the kit come with a mounting kit? Do you provide the complete set of fastenings?

Is it included? Charger? Do you provide a charger?

Please send me photographs of the information label of this product, where the country of origin, fabric composition, size, power supply specification, serial number will be visible. Please, sendme the photos of information label of this item, from which I could find out the country-producer, structure of the fabric, size, the power unit specification, serial number.

Has this item been washed or dry cleaned? Was this item laundered or dry-cleaned?

Have you given this product to a tailor or workshop for repairs and adjustments to your figure (height)? Have you taken this item to the atelier, to the workshop for repair, alteration to the body(height)?

Could you please measure the length of the insole?

How long has this product been in use(used)? How long was this item in use (used)?

How would you rate the condition of this product on a scale of ten (0 - terrible, 10 - perfect)? How would you evaluate the condition of this item in ten-point system (0- terribly, 10 - irreproachably)?

Is the power supply for this device designed for 110 or 220 volts? Or is it universal 110–220? Is the powerunit of this devi e rated at 110 or 220 volts? Or is it universal 110-220V?

Does this device come with a European or US standard power plug? Is this devise supplied with aplug of European or US standard?

How long has this device been used? How long was this device used?

I don't want to buy the whole lot. I need one unit of goods. Can you retail for me? I don"t wantto buy the whole lot. I need to buy only one piece from the lot. Can you sellthe item retail for me?

If you wish, we can cancel our transaction. If you like, we can cancel our deal.

Please change your shipping address if possible. Please, if you can, change the shipping address.

Please check the product for any defects or defects before shipping it. Please, check the product for defects and spoilage before you ship it.

I ask that you carefully package the item(s) I purchased. I'm willing to pay extra for this. Please pack up the purchased item(s) good. I’m ready to pay for it additionally.

I kindly ask you to specify in the customs declaration the following value of a parcel: ... $

I ask you to send me this product as “used”, removing all stickers, tags, and price tags from it. Please, take all the stickers, labels, and price tags off and send me the item as"used".

Is it possible to additionally insure the parcel? For the amount... . Is it possible to insure the parcel additionally? To the amount of... .

Hello! I really like your store. Can you give me a discount? Thank you! Hi! I love your store. Can you give me a discount? Thank you!

I am interested in purchasing your product(s), but I think the price is too high. Can I ask for a discount? I’m interested in purchasing your item(s), but I think the price is too high. Can I ask for a discount?

If I purchase several different products from you, can I count on a discount? If I purchase a fewdifferent items, can I get a discount?

I have already ordered from you. I already ordered from you before.

Your price is too high. I can buy the same one for... in the store... Your price is too high. I can buy the same for... from...

I am interested in purchasing your finished product(s), but I see that you do not ship orders to the country where I live (Russia, Ukraine). Can you make an exception for me and send me the item(s) via EMS? I’m interested in purchasing your item(s), but I see that you don’t send them to the countries I live in (Russia, Ukraine). Can you make an exception for me and send me the item(s) via EMS?

I would ask you to send the parcel via EMS. I would like you to send the parcel via EMS.

“I am interested in purchasing your product(s), but the proposed delivery method does not suit me, because it: 1) is too expensive. 2) involves high customs duties. 3) the parcel will take too long. 4) is too unreliable. " "I'm interested in purchasing of your item(s), but the way of delivery you suggest isn't convenient for me because: 1) it's too expensive. 2) the customs duties are too high. 3) the delivery will take too much time 4) it's too unreliable."

You can send this item(s) to me at Russian Federation(Ukraine, Kazakhstan, Belarus) via EMS? Could you please send this item(s) to Russia (Ukraine, Kazakhstan, Belarus)via EMS ?

I purchased product(s) from you....Please tell me, have you already sent the parcel? I have purchased next item(s) from you .... Please let me know if you have already sent the parcel?

Can you tell me the date when you sent the parcel? Could you please tell me the date when the parcel was sent?

Please send me a tracking number to track the delivery progress. Please send me the tracking number.

Unfortunately, I haven’t got sent item(s) yet.

I still haven't received the parcel. Istill have not received the parcel.

Please, if possible, check at the post office is this the real track of the parcel? Or maybe there is some error in the track number? Please, if you can, check your post office is the parcel real departure? Or can some sort of error in the track number?

Please provide postal documents to prove that you sent the parcel to me, thank you! Please provide the supporting documents from the Post Office to prove that the parcelwas sent to me, thank you!

I still have not received the parcel sent. Can you initiate a search for her and obtain insurance compensation? I still haven’t received the sent parcel. Could you please initiate thesearch and insurance compensation?

Due to shipping delays,please extend delivery date by .... days

Why don't you want to extend the delivery time? Why do you not want to extend the time for delivery?

If the delivery time is not increased, I will be forced to open a dispute (this will give me time to wait for the parcel). If the delivery time is not increased, I will be forced to open a dispute (this will give me time to wait for a parcel).

The parcel is already in my city, but I still cannot receive it. Parcel is in my town, but I still can’t get it.

The track shows that the package was sorted in Moscow. It usually takes 7-15 days for the package to reach my domain after this. The track shows that the package left sorting in Moscow.Parcels usually requires 7-15 days to get to me after that.

I'm sure the package wasn't lost. I am sure that the package is not lost.

I will wait for the parcel until I receive it. Or until it becomes clear that the package is lost. I"ll wait for the parcel until it is received. Or until it is clear that parcel is lost.

When I receive the parcel, I will confirm the order immediately. When I get the parcel, I will immediately confirm receipt of the parcel.

You promised me a full (partial) refund for the purchased item(s), but you still have not done so. May I ask why? When will you make the return? You have promised me full(partial) refund of money for item(s) purchased from you, but you have not done it yet. Can I ask you why? When do you do the refund?

I am forced to leave you negative feedback because I still have not received the item(s) (the item received does not match the description). I have to give you a negative feedback because I haven’t received the item(s) yet (the delivered item doesn’t correspond with description).

Can you guarantee compensation for the cost of return if the product I receive is not as described? Do you guarantee the compensation of the return cost in case the item doesn’t correspond with description?

Please refund me the full amount paid as soon as possible. Please refund me in full asap.

The item sent to me is not as described (broken) but it is too expensive to ship back to you. The item delivered to me doesn’t correspond with description(it’s broken), but it’s too expensive to send it back to you.

The product I purchased from you is in need of repair. As I was told in service center, repairs will cost.... The item I have purchased from you needs to be repaired. In the servicecentre I was told that repair will cost....

Unfortunately, I am forced to convert the dispute into a complaint. Unfortunately, I have to turn the dispute into claim.

I only have a few hours to open a dispute. I have to open it so as not to miss the deadline. I"ve only got a few hours to open the dispute. I am forced to open it, not to miss the deadline.

If the delivery time is not increased, I will be forced to open a dispute (this will give me time to wait for a parcel).

I left you positive feedback. Please leave me a counter feedback. I have given you positive feedback.Please, give me the feedback in response.

To make purchases online on English-language trading platforms: eBay auction, Amazon hypermarket, Chinese Aliexpress, and hundreds of others, perfect knowledge of the English language is not at all necessary. Product descriptions can be translated using an automatic translator like translate.ru or simply using any search engine find a similar product in the Russian-language segment of the Internet with an already translated description. Correspondence with sellers on eBay and staff of online stores usually comes down to standard phrases.

We have tried to put together a small "phrase book" with a set of the most commonly used phrases and expressions that you can use for typical situations. The phrases are composed as simply as possible so that if necessary, you can always “construct” the desired letter.

1. Politeness never hurts in any situation. Try to always start your message with a greeting and end with a goodbye and signature.
2. The letter should always be specific; remember that the people you are addressing, as a rule, you are not the only client. Therefore, always indicate the identifier of the product(s) that the letter concerns: this could be the lot number on eBay, the internal number of the product in an online store, or, as a last resort, just insert a standard URL - a link to the product. In a letter, after the word product - item, you can always insert a number or link in brackets.
3. If your knowledge of English leaves much to be desired, you should not build complex structures. In this case, brevity is your strong point. Use simple phrases.
4. Disrespect, rudeness, rudeness, threats never bring any benefit. Try never to “burn the last bridge” with insults, even in the most difficult and seemingly hopeless situation. This is not in your interests - because everything can change. On eBay, rudeness and insults are punishable, and threats may result in the user's account being blocked.
5. Try to make the letter reasoned. Do not make unfounded statements, statements, or put forward unreasonable demands. Support everything you write with facts.

Email templates and standard phrases in other languages

Standard phrases

Questions about the purchased product

Payment for goods

Delivery. Insurance. Customs

Intermediaries

Canceling a deal

Item not received/not as described. Disputes. Returns

Exchange of feedback

Standard phrases for positive feedback

Standard phrases for negative reviews

Despite detailed system descriptions of goods, some points about the properties and characteristics of a future purchase can only be clarified in personal correspondence with the seller. Also, if the situation turns out to be controversial, it is much easier to resolve it through dialogue than to immediately open a dispute. In this article you will learn how to write to the seller on AliExpress, how to open a dialogue with the seller, and whether it is possible to write a complaint to the administration about him.

Why write to the seller?

We complain about poor service delivery, forgetting about the main thing. The main condition for a profitable transaction is the adequacy of the seller. Before you order an item and pay for your purchase, it is a good idea to check with the seller. If he is polite, responsive and quickly responds to questions, then you can safely buy goods from such a seller. If you have to wait weeks for an answer to questions related to the weight of the goods, additional photos or delivery methods, this is already enough to write a complaint against the seller. Buying something from someone who is not willing to cooperate with the buyer is risky.

How quickly should a seller respond to messages on AliExpress? If the merchant’s page indicates that he is now online, then a response message may follow within two to three minutes after you write to him. However, the difference in time zones greatly affects the speed of the merchant’s response, since the time difference in Moscow and Beijing is 5 hours. Thus, the answer may take a day, and if you add here also holidays, there are quite a few of them in China, it turns out that, depending on the situation, the seller is obliged to answer you within a couple of minutes to two or three business days. If after such a waiting period he does not respond, write again, however, if there is no response even after that, look for another merchant.

What information can you find out in personal correspondence?

1. To clarify details related to the characteristics of the product: material, weight, color, how well the product matches the picture, you can find out by requesting additional photos; if you are buying clothes or shoes, find out about the availability of the required size; You can find out about the size of the parcel, departure times and other nuances. Detailed information of this kind will help to make right choice and avoid possible difficulties and complaints against the seller.
2. The question of the availability of goods in the warehouse is also important. Often the information provided may conflict current state, so before you rejoice that you have finally found the product you are interested in, find out in personal correspondence with the merchant whether this product is even in stock at the moment.

The language of communication

Choosing a communication language the main problem, if you proceed to correspondence with the merchant. The ideal option is, of course, Chinese. But since it is unlikely that many of the readers are familiar with the Chinese language, we advise you to use English or even Russian. In any case, the seller will most likely translate your messages using Google Translator, and this will greatly affect the quality of the translation, so literary letters are not encouraged. When communicating with a merchant on AliExpress, try to express yourself as concisely and simply as possible. Avoid ambiguous words and large sentences; it would be good to greet the seller, and if he responded quickly to the message, thank him for it.

Ways to personally contact the seller

Let's look at how to write a message to a seller on AliExpres. There are a total of 4 ways to contact the seller. We will now talk about each of them in detail.

Video instructions on how to write to the seller on AliExpress are presented below: