The Sberbank Ast plugin is unavailable, possible causes of failure. How to conduct tenders and purchases on the Sberbank-AST trading platform and where to start: detailed instructions for beginners Sberbank AST the plugin has timed out

Sberbank AST is an electronic platform designed for placing orders for state and municipal needs. It accounts for more than 50.56% of the lots. More than 32% of the volume of contracts from all electronic platforms was concluded on the Sberbank platform. For the first half of the year 2018 AST of Sberbank is also a leader in both the number of lots and the volume of contracts.

The sole founder of the electronic platform is Sberbank PJSC. The head office is located in Moscow. The company is headed by Advisor to the President of Sberbank N. Andreev. AST-Sberbank CJSC has been repeatedly recognized as the company of the year in the field of information technology.

AST Sberbank electronic platform - areas of activity

The Sberbank-AST electronic platform carries out 5 main areas of activity:

Organization of electronic procurement under 44-FZ.
Sberbank AST commercial purchases under 223-FZ. Conducting auctions for the purchase of goods, selection of work performers and service providers for PJSC Sberbank, PJSC Rostelecom, Federal State Unitary Enterprise Russian Post, etc.
Sale of property. On the electronic platform they take place Sberbank AST bankruptcy auction(you can purchase the property of bankrupt enterprises), and the sale of state and municipal assets is also carried out in accordance with Order of the Government of the Russian Federation No. 2488 of December 4, 2015.
Organization of tenders for procurement of domestic holdings. This area involves providing services to major market players to optimize procurement activities.
Identification of contractors. Through an automated bidding system, contractors are selected for implementation. overhaul(in accordance with Government Decree No. 615).

AST is regulated by Federal Law No. 223 “On Procurement”. It defines the fundamentals, provisions and principles of procurement activities.

Accreditation for Sberbank AST carried out in accordance with Art. 61 Federal Law No. 44 of 04/05/2013. Potential participants must complete a virtual application and attach relevant documents.

Here you can register and become a full-fledged bidder, receive comprehensive information on the main areas of activity, ask questions to specialists and undergo training (you can leave a request in the “Seminar Schedule” subsection).

Features of registration on the site

To fully work in the automated bidding system, the applicant must obtain accreditation. The application is reviewed within 5 days. Accreditation allows you to conduct transactions for 3 years, then the user must go through the registration procedure again.

User registration on the Sberbank-AST trading platform includes the following steps:

Obtaining an electronic signature. The provision of electronic signatures is carried out by accredited certification centers (there are only 8 of them). Due to the technical features of the platform, work without digital signature is impossible. An electronic signature can be issued to any employee.
Filling out a virtual application form on the official website. Potential participants who have an electronic digital signature can immediately fill out an application to open an account on the universal platform.

The questionnaire includes the following sections:

information about the business entity (individual, individual entrepreneur or legal entity);
registration data, classification as a small business, legal and postal address, contact information;
current account details (name of the servicing bank, correspondent account, BIC, current account of a business entity);
information about the signatory (full name, position, telephone, address Email);
identification information (login and password, security word or phrase).

The user must attach the following package of documents to the application:

For individual entrepreneurs: USRIP extract and passport;
For a private person: TIN and passport;
For an LLC: registration documents, an extract from the Unified State Register of Legal Entities, an order/decision on the creation of a company, a document confirming the authority of the signatory.
Signing the electronic signature form, entering the captcha and sending the application for processing.
Follow the link sent to your email address along with the activation code. In the window that opens, you must enter the login and password from the application, the activation code and click “Sign and send.” From this moment on, the application is sent to the operator for consideration.

If the decision is positive, it is sent email, containing the account number for participation in Sberbank AST tenders. Similar information is available in your Sberbank AST personal account.

Good to know!

To participate in procurement, you must provide application security to Sberbank AST. In other words, you need to top up your account in the system in the amount of up to 5% of the contract volume. Details for transferring money can be downloaded in your personal account.

Change of digital signature

When replacing an electronic signature, the user must:

install a new root certificate on the PC;
go to the website utp sberbank ast;
select the “Participants” section;
go to the subsection “Application for user registration”;
select a new signature from the list;
fill out the form (part of the information is downloaded automatically from the certificate);
sign the document with a PIN code;
attach a document – the basis of the authority of the certificate owner;
send the document for processing.

When changing a certificate to Sberbank AST, the client can leave the same login and password, as well as code information.

If the digital signature does not work correctly, the following errors may occur:

"The plugin is not available." The plugin for Sberbank AST must be downloaded from the manufacturer’s website. Its correct operation is possible only if the root certificate of the certification authority is installed.
"Errors when opening the storage." They occur when the browser settings are incorrect.
“Authorization error in personal account using digital signature.” You must fill out the certificate registration application again.

Training programs for customers and performers

Procurement training under 44-FZ allows you to obtain detailed information about the procedure for placing an order and participating in tenders. It is carried out both in person and remotely. The following formats for acquiring knowledge are practiced:

seminars (held in 60 cities of the Russian Federation; you can sign up on the website);
distance courses;
face-to-face trainings;
remote business games;
individual sessions;
testing.

As part of the training, you can get advice from procurement experts, MFEI teachers, representatives of ministries and departments.

Important!

Training in the field of procurement under 44 Federal Laws for customers in full-time and part-time form with the issuance of a certificate can be completed in Moscow. Distance learning 44 Federal Law, courses on 44 Federal Law for procurement specialists of 40, 72, 120, 144 hours with the issuance of a certificate. Courses 44 Federal Law 256 hours with the issuance of a diploma. Conditions on the Open Bidding website: https://open-torg.ru.

Technical support

Users can receive technical and consulting assistance from the support service.

According to customer reviews, the waiting time does not exceed 1 minute. You can also send a written request to: sberbank-ast.ru or [email protected].

The electronic trading platform is in particular demand among customers and performers. It is endowed with wide functionality and additional features for users (training, familiarization with current analytics for 2018, expert assistance). The client can receive advice on accreditation, working with digital signatures and the procurement process from the moment of creating a notice to concluding a contract via unified AST telephones.

Innovations for working with special accounts

From October 1, 2018, the rules for securing applications and maintaining special accounts have changed. According to the new rules, the bank opens an account when it is convinced that the supplier is accredited at any of the sites approved by the Government of the Russian Federation. Also, now you need to carefully monitor the presence of a sufficient amount of security in the special account, since upon completion of accepting applications, the ETP sends a notification to the bank about blocking money to secure the application, and the bank blocks this amount in the participant’s account, if it exists there. If a participant is actively searching for contracts and placing bids on several procedures at once, then the ETP may not notify the participant about the lack of funds, and there will no longer be an opportunity to replenish the account.

To conduct online trading, you need to install a special add-on that ensures the generation and verification of an electronic digital signature. It works synchronously with a web browser that supports authorization or confirmation of actions via digital signature. Sometimes an error occurs in which the notification “Sberbank AST plugin is not available” appears.

Electronic digital signature used to manage the Sberbank-AST universal trading platform. After installation, the CryptoPro plugin is quickly integrated into the browser. It is compatible with most programs - Internet Explorer, Google Chrome, Safari, Opera. The plugin is supported by all PC operating systems. The add-on is also compatible with a number of mobile operating systems. The signature is used to certify the following data:

documents downloaded from the user's computer;
autocomplete data;
electronic documents;
business correspondence.

Possible causes of failure

An error when opening the “Error Sberbank AST” storage may occur for the following reasons:

The browser is outdated. The instructions specify the versions of programs on which the add-on can be installed. Some legacy versions also support the plugin, but crashes occur frequently. Working with such a browser is dangerous - the data may become available to third parties.
The plugin is not installed. The list of downloaded extensions can be viewed in your web browser settings. If the plugin is missing, download it from the official website. Before installation begins, stop all applications on the PC. After installation is complete, the computer is restarted.
Selected incorrect settings browser. If the extension has been added but is not available, you may need to change some settings. Netscape module support tool is being activated in Google Chrome. IN Internet explorer deactivate everything additional plugins. All actions are performed using the menu located in the upper right corner of the page.
The root certificate is missing. You can obtain it from the certification center that issues electronic signature. Installation is carried out by double-clicking the left mouse button on the file. The system requests confirmation of the action or prohibition of downloading. After installing the certificate, restart the computer. The browser may report that the certificate has expired. This indicates that the wrong date is set on the PC.

If none of the above reasons have been identified, you need to contact the technical support of the trading platform. The names are indicated in the message operating system and browser, the date of issue of the electronic signature.

The most common mistake when working with a trading system. To resolve this error, the user must install CryptoPro Browser plug-in and make the correct settings.

How to install the CryptoPro plugin.

Download the plugin from the manufacturer's website Download
Install the program by clicking on the downloaded file (you can find it in the “Downloads” section).
At the beginning of installation, answer “Yes” in the window with the question “Install CryptoPro EDS Browser-plugin".
The program will begin installation, and upon completion you will receive a notification that the plugin has been installed successfully.
For correct operation plugin, the browser must be restarted.
In the future, when switching to the electronic signature verification form (section “Registration - Receiving and verifying an electronic signature http://utp.sberbank-ast.ru/Main/Util/TestDS”) and when entering Personal Area user, the browser will request access to the certificate store. When such a request appears, you must click “OK”

IMPORTANT! For the CryptPro Browser plug-in to work correctly, you must have the root certificate of the Certification Authority installed on your PC. If, when working with USP, the system displays the following message:

“Error signing data. An internal error occurred in the certificate chain."

It is necessary to install the root certificate of the Certification Authority.

The plugin is not available in Internet Explorer

To eliminate the error, the same manipulations are required as in the previous error. In addition, you must disable all non-standard add-ons:

launch IE.
enter “Tools”, then “Configure add-ons”, “On”. and off superstructures".
Select add-ons related to Skype, QIP, Mail, Yandex, Rambler, Google, Yahoo, etc. and turn them off.
restart IE.

Error when opening the vault: error Sberbank-AST

This error occurs when the personal certificate storage system fails. This happens if the browser in the Sberbank-AST system is configured incorrectly. First, you need to check the ES website using Activex, then update this component. But the main reason for the failure is the inaccurate operation of the Capicom library. To install it you need to do the following:

download and unpack the archive with the software;
go to the folder and run the file from the “Administrator” function;
The installation wizard window will open, click Next;
agree to the Microsoft licensing rules, then Next;
click Browse to install the application,
choose system folder System 32, click OK, then Next;
to start the installation process you need to click Install;
When the process is completed, you need to click Finish.

If an application is duplicated because it may have been installed earlier, an error message will appear. It is then possible to download the file from msi extension from the official Microsoft website according to the previously described scheme. After this, Capicom needs to be registered. For this purpose in command line the following is entered:

c:\windows\system32\regsvr32.exe capicom.dll

and press the “ENTER” key on your keyboard.

The registration process is complete.

Cryptoprovider error in Sberbank-AST ETP

This error occurs if the user has not been accredited for this ETP. You need to fill in the details and copies of the necessary documents in a special form and send this information. A response will be received within 1-5 days.

To successfully pass accreditation you must:

Install CryptoPro (see section “Sberbank-AST: plugin not available”);
Set up CryptoPro. Run the utility as administrator. In the “Equipment” tab, open “Configure readers”, then “Add”, select the one you need from the list;
Here, click “Configure media types”, then “Add”, select Jakarta or Etoken.

Install a personal certificate.

Go to CryptoPro;
In the “Service” option, click “View certificates in the container”, then “Browse”;
Select the appropriate certificate, option “Certificate to view”, “Properties”, “Install certificate”

If he doesn’t see the certificate

If, when logging in using an electronic digital signature certificate, the system displays the message: “This certificate is not associated with the system user. To associate this certificate,

On this page, enter your login and enter the user’s personal account on the site.
If, when you re-enter your personal account, the system no longer displays the message shown in the figure above, it means that the certificate association was successful.
If, when entering your personal account using an EDS certificate through the “Single Login Page” or re-entering through the “Former Login Page,” the system still displays a message stating that “the certificate is not associated with the user,” therefore, the certificate association did not take place automatically and You must fill out an application to register a new user.

Registration procedure:

on the Sberbank-AST website, enter “Participants”, then “Registration”, click “Submit an application” in the field “Registration of a participant user (new electronic signature certificate)”;
In the selected certificate, some fields will be filled in automatically, the rest must be filled in manually.

When re-registering, you must come up with a new user name and enter it in Latin letters.

If the selected certificate has an administrator function, the data will be transferred automatically. Otherwise, this is done through your personal account by another person in the company with administrator functions. If the company does not have such a person, then an application is submitted to confirm the updates. in electronic format: [email protected]

Capicom

Capicom is a built-in utility for checking electronic signatures, viewing and decrypting certificate data, adding and deleting certificates. The procedure for installing this function is described in the “Sberbank-AST” section.

How to update the digital signature on Sberbank-AST?

An electronic signature or electronic digital signature is required to sign documents electronically. This is important to guarantee the authenticity of the information and the owner’s signature itself. If the digital signature is outdated, it needs to be updated.

The procedure for updating the digital signature:

re-accreditation is not required;
within 5 days, the organization sends all changed information and documents (if any), notifying them of the expiration of the old digital signature;
when replacing the digital signature is registered New user, with information about this being entered into the register. The authorized person of the company is informed through his personal account.

Here are the most common errors encountered by Sberbank-AST users. We hope that these recommendations will help you avoid them in your trading system.

General information about digital signature

An electronic digital signature is used to manage the Sberbank-AST universal trading platform. After installation, the CryptoPro plugin is quickly integrated into the browser. It is compatible with most programs - Internet Explorer, Google Chrome, Safari, Opera. The plugin is supported by all PC operating systems. The add-on is also compatible with a number of mobile operating systems. The signature is used to certify the following data:

documents downloaded from the user's computer;
autocomplete data;
electronic documents;
business correspondence.

Possible causes of failure

An error when opening the “Error Sberbank AST” storage may occur for the following reasons:

The browser is outdated. The instructions specify the versions of programs on which the add-on can be installed. Some legacy versions also support the plugin, but crashes occur frequently. Working with such a browser is dangerous - the data may become available to third parties.
The plugin is not installed. The list of downloaded extensions can be viewed in your web browser settings. If the plugin is missing, download it from the official website. Before installation begins, stop all applications on the PC. After installation is complete, the computer is restarted.
The browser settings are incorrect. If the extension has been added but is not available, you may need to change some settings. Netscape module support tool is being activated in Google Chrome. In Internet explorer, all additional plugins are deactivated. All actions are performed using the menu located in the upper right corner of the page.
The root certificate is missing. You can obtain it from a certification center that issues an electronic signature. Installation is carried out by double-clicking the left mouse button on the file. The system requests confirmation of the action or prohibition of downloading. After installing the certificate, restart the computer. The browser may report that the certificate has expired. This indicates that the wrong date is set on the PC.

If none of the above reasons have been identified, you need to contact the technical support of the trading platform. The message indicates the names of the operating system and browser, the date of issue of the electronic signature.