In some cases, when working in Microsoft Word, as well as in other applications office suite, you may encounter an error “The program has stopped working...”, which appears directly when you try to open a text editor or a separate document. Most often it occurs in Office 2007 and 2010, on different versions Windows OS. There are several reasons for the problem, and in this article we will not only find out them, but also offer effective solutions.
In most cases, the error indicating that the program has stopped working occurs due to some add-ons activated in the settings section of the text editor and other applications of the package. Some of them are enabled by default, others are installed by the user independently.
There are other factors that are not the most obvious, but at the same time have a negative impact on the operation of the program. These include the following:
- Outdated version of the office suite;
- Damage to individual applications or Office as a whole;
- Incompatible or outdated drivers.
It is possible and necessary to exclude the first and third reasons from this list now, so before you start correcting the error voiced in the topic of the article, make sure that the latest available version of Microsoft Office is installed on your computer. If it's not, please update this software using our instructions.
Incorrectly installed, outdated or missing drivers in the system would seem to have nothing to do with the office suite and its performance. However, in reality they entail many problems, one of which may well be an emergency termination of the program. Therefore, after updating Word, be sure to check the integrity, relevance and, most importantly, the presence of all drivers in the operating system. If necessary, update them and install missing ones, and our step by step instructions will help you do this.
If, after updating the software components, the error still appears, to fix it, proceed to follow the recommendations below, acting strictly in the order we indicated.
Method 1: Automatic error correction
On the Microsoft technical support website, you can download a proprietary utility designed specifically for troubleshooting problems in Office. We'll use it to fix the error in question, but before you proceed, close Word.
Method 2: Manually disabling add-ons
As we said in the introduction of this article, the main reason for stopping work Microsoft Word are add-ons, both standard and independently installed by the user. Simply disabling them is often not enough to fix the problem, so you will have to act more sophisticatedly by running the program in safe mode. This is done like this:
- Call system utility "Run" holding down the keys on the keyboard "WIN+R". Enter the command below into the line and click "OK".
- Word will be launched in safe mode, as evidenced by the inscription in its header.
Note: If Word won't start in Safe Mode, the stoppage is not related to add-ins. In this case, go straight to "Method 3" of this article.
- Go to menu "File".
- Open section "Options".
- In the window that appears, select "Add-ons" and then in the dropdown menu "Control" select "Word Add-ins" and click on the button "Go".
In the window that opens with a list of active add-ons, if any are there, follow the steps described in steps 7 and below of the current instructions.
- If on the menu "Control" no item "Word Add-ins" or it is not available, select an option from the drop-down list "COM add-ins" and click on the button "Go".
- Uncheck one of the add-ons in the list (it’s better to go in order) and click "OK".
- Close Word and launch it again, this time in normal mode. If the program works normally, it means that the cause of the error lay in the add-on you disabled. Unfortunately, you will have to stop using it.
- If the error appears again, use the method described above to launch the text editor in safe mode and disable another add-in, then restart Word again. Do this until the error disappears, and when this happens, you will know which specific add-in is causing it. Therefore, everything else can be turned back on.
According to Microsoft Office support representatives, the following add-ons are most often the cause of the error we are considering:
- PowerWord;
- Dragon Naturally Speaking.
If you use any of them, it is safe to say that it is precisely this that provokes the problem, negatively affecting the performance of Word.
Problems starting an Office 2013 application
Similar problems may be caused by using earlier versions of add-ins. Additionally, you may receive this error message when you try to launch one of the Office 2013 applications: Excel, Word, Outlook, PowerPoint, Publisher, or Visio.
- Stopped working Microsoft programs Excel.
- Microsoft Word has stopped working.
- Microsoft Outlook has stopped working.
- Microsoft PowerPoint has stopped working.
- Microsoft Publisher has stopped working.
- Microsoft Visio has stopped working.
To determine if the problem is caused by one of the add-ons, start the application in Safe Mode. Go to the Start screen in Windows 8 or click Start and select a team Execute in Windows 7, and then enter one of the following commands:
- excel /safe and press Enter to launch Excel 2013;
- outlook /safe and press Enter to launch Outlook 2013;
- winword/safe and press Enter to launch Word 2013;
- powerpnt/safe and press Enter to launch PowerPoint 2013;
- mspub/safe and press Enter to launch Publisher 2013;
- visio/safe and press Enter to launch Visio 2013.
If an Office application doesn't start in safe mode, then the problem is not with the add-ons. Go to section More details to view other reasons why your Office application might not work.
If the Office application starts, disable the add-ons one by one.
- While the Office application is running in safe mode, click File > Options > Add-ons.
- Near the list Control click Go.
- OK.
If the Office application starts, then the problem is with an add-in that you disabled. We recommend visiting the official website of the add-on and checking for updates. If more new version no or you do not use this add-in, you may not check the corresponding box again or remove it from your computer.
If the Office application doesn't start, repeat the steps above and uncheck the other add-ins one by one. If all add-ins are disabled and the Office application still won't start, follow the steps in Troubleshooting COM add-ins.
Troubleshooting COM add-ins
COM add-ins may also cause startup problems. If the Office application is running in safe mode, do the following:
- Press successively File> Options > Add-ons.
- On the list Control click COM add-ins, and then - Go.
- Uncheck the box next to one of the add-ins in the list and click the button OK.
- Restart the application (not in safe mode this time).
If the Office application starts, then the problem is with a COM add-in that you disabled. We recommend visiting the official website of the add-on and checking for updates. If a newer version is not available or you are not using this COM add-in, you may not check the box again.
If an Office application won't start, the problem is not related to add-ins. Go to section More details to view other causes of problems.
Add-ins that may cause problems with Office 2013
More early versions The following add-ins commonly cause problems with Office 2013 applications:
- ABBYY FineReader. Visit the ABBYY FineReader web page
- Broadcom Send-to-Bluetooth. Visit the Broadcom Bluetooth web page to install the latest version.
- Intel Send for Bluetooth. Visit the Intel webpage to install the latest version.
- KingSoft's PowerWord. Visit the KingSoft PowerWord webpage to install the latest version.
additional information
You can also start Windows in Safe Mode to see if another program is causing the problem. Learn more about troubleshooting in Safe Mode Windows operation read the following articles.
The “ten” has implemented a new application – the office suite Office 365. It is downloaded from the store Microsoft Store and usually problems with text editor does not arise. More often, users encounter problems with Word 2010 or 2016, which were designed for previous versions operating system.
In this article we will try to deal with all possible reasons, why Word does not start on “ten”.
License
Any office suite from Microsoft is paid. Trial free version available for 30 days. The license is purchased on the official website. The program is activated using the key. Installing unlicensed assemblies of the Office package, in particular the Word editor, may prevent the program from starting.
If the licensed version does not start, you should check its activation. It is quite possible that for some reason the office program was not activated using the key. For this we use command line, which we will run as administrator (you can read how to do this in different ways).
You need to write the command in the line CD and then in quotes the path to the folder in which the office package is installed. We have Word 2016 installed on our computer in the 32-bit version. Please note that the 64-bit version of the application will be located in the Program Files folder.
After that, enter the command cscript ospp.vbs /dstatus. The complete license verification operation is as follows.
Pay attention to the License Status item. When the office package is activated, this column will read “LICENSED”. In our case, we see the value “NOTIFICATIONS”, which can be translated as a warning. Below is the error code and description. We are receiving a message (warning) that Microsoft Office cannot be activated using KMS.
KMS– a well-known activator of the operating room Windows systems 10 in general and office programs in particular. We do not recommend using it to activate Microsoft products, but we advise you to buy a license.
Thus, if the activation status is “LICENSED,” then your Word is activated and can be launched. You can write to support about any problems with the license. Contact details are on the official Microsoft website.
Run Word as administrator
It happens that you need administrator rights to run Word. Let's try to run the program with administrator rights. Find the program shortcut in the Start menu and right-click on it. Select the “Advanced” item and select “Run as administrator” from the context menu.
If this method was effective, you need to change the launch type of the shortcut. Open the folder where the Word exe file is located. In the same way, find it in the “Start” menu, right-click, go to “Advanced” and select the third option “Go to file location”.
Explorer will open with the folder where the executable is located. Word file. Right-click on it and select “Properties” from the context menu.
In the “Shortcut” tab, click on “Advanced”. A window will appear where you can set the ability to run the shortcut as an administrator. Unfortunately, in our case the window is not active, it is impossible to apply parameters to this shortcut. Either it is due to the lack of a license, or for other reasons. If possible, we will find the cause of this problem and let you know.
Word Recovery
It is possible that some components of the office suite have been damaged, changed, or deleted. Open the “Programs and Features” section of the Control Panel: press the Win+R key combination and enter the command appwiz.cpl.
In the window that opens we find office program and click on the “Change” icon.
In the next window, select “Restore” and click “Continue”.
"The program has stopped working"
A common error that occurs when starting Word. Let's look at the main causes and options for fixing the problem.
- Drivers.
At first glance, it seems that the drivers for the video card, controllers and others have absolutely nothing to do with it. However, often out-of-date versions of computer drivers can create conflicts in launching programs, in particular Word.
It is best to use third-party software to update drivers. Such programs comprehensively analyze the computer and update all drivers. The most popular program– Driver Pack Solutions, which we wrote about. You can also use alternative software. List and overview of other applications - .
- Bug fix.
Microsoft developers created special utility, which allows you to fix startup errors Microsoft package Office. Here is a link where you can immediately download the utility.
After that, launch Word. If the “Working stopped...” error appears again, use the tips below.
- Disable add-ons.
Word add-ins are a common reason why a program cannot start. Microsoft developers have identified several add-ons that interfere with the adequate launch of the application - Dragon Naturally Speaking, Abbyy FineReader, PowerWord.
Add-ons are disabled in Safe Launch Mode. Press the Win+R key combination and enter the command winword /safe. If the application does not start in safe mode, the problem is unlikely to lie in add-ons.
But if it starts, go to context menu"File".
Select the “Add-Ins” tab, install “Word Add-ins” at the bottom and click “Go”.
Remove markers from add-ons that appear in the list.
If the field is empty, go back to settings. Now select “COM Add-ins”.
In the window that appears, disable the add-ins one by one: disable one, exit safe mode, and launch Word again in normal mode. And so on with each add-in until you understand which one is causing the error.
In our case, there are no COM add-ons.
Problems opening files
Sometimes it happens that the program itself works fine, but the text files don't open. There may be several reasons.
- Damaged files.
We often see an error that tells us that the word file being opened is damaged. The program usually offers to restore the file. But this is rarely possible without loss in the text.
- Incorrect extension or program.
Often the Word file has the wrong extension. It also happens that the file is opened by the wrong program, for example, Notepad. Usually the user sees this kind of gobbledygook.
Fixing the extension is very simple. First, set the display of extensions in Explorer. We wrote about this.
After this, we confirm the renaming and try to run the file again.
If Word files are opened by the wrong program, use . It details how to change the default program to open a specific file type.
Let's sum it up
If Word does not start on Windows 10, you need to clearly establish the reason. We looked at several reasons why this happens and suggested solutions.
Use only a licensed, activated product. Sometimes running the program as an administrator or restoring it in the Control Panel helps. We also looked at the problem with add-ons, drivers and used a special error correction utility. A separate section was devoted damaged files and Word files with the wrong extension.
Word Online- a program that allows you to edit and format a document online. It is similar to desktop Word, but there are functions that work differently everywhere.
Among the differences are several editing functions.
If Word Online is not working or responding, try some of the options below, they may solve your problem.
Word Online not working/not responding
General troubleshooting
- First see if you can access it from another browser. For example, open the settings Internet Explorer, click “security”, select InPrivate viewing (CTRL + SHIFT + P).
- Check to see if you are using the program on another device. Restart your device, then restart Word Online.
- Sometimes the problem affects only a small part of the users, in a short period of time Microsoft solves the problem. Then you need to write to support to be sure that they are aware of the problem.
Upload the document and edit it in Word.
Use the Word desktop application or WordPad, a feature built into Windows.
Refresh your browser cache
Do it:
- Open the search bar in Start.
- Enter inetcpl.cpl.
- Press "Enter" or "OK".
- Select Advanced under Internet Properties.
- Click Restore advanced settings.
- Repeat until a new invitation opens.
- Select the Remove personal settings checkbox.
- Click Reset and click OK.
Reset browser settings
If you see a pop-up that says, “Sorry, we're having a problem,” reset your browser and then try logging in again.
Sometimes applications or extensions change your settings without your knowledge, so let's try resetting them in Chrome. Saved bookmarks and passwords will be intact. Here's what to do:
- Open Google Chrome.
- Click “Settings”.
- Scroll down and select "Advanced".
- Go to the "Reset" field.
- Click "Reset" and confirm by clicking "Reset" again.
Resetting Chrome returns all features back to the default option.
Install a browser pop-up blocker
Sometimes this problem occurs due to a pop-up blocker. You can get around it by allowing the pop-up blocker for Word online.
However, this works for new files.
Launch your browser in safe mode
Problems in WO happen with compatibility and add-ons. To resolve them, launch Internet Explorer - safe mode to disable add-ons, extensions. Do it:
- Open a command prompt (via search).
- Type C:\Program Files\Internet Explorer\iexplore.exe -extoff.
- Click enter.
- Go to the website you access from Word Online and check if the problem goes away.
The article will tell you how to solve the problem if the Word document does not open.
Navigation
Editor users " Word"They ask a lot of questions related to its work, including people wondering why it doesn't work" Word» on the computer in different cases?
Open the Word file
Yes, such a problem does not happen very rarely, so in our review we will discuss why “ Word"and how to resolve this error.
Why “Word” does not work on the computer: reasons and their solutions?
So that we can decide this problem, we will need to find out the reasons why it may occur. Let's look at this question.
It is known that the document Word» does not open due to the following:
- The file is damaged
- For one reason or another (described below), the file is read using third-party software.
- The system does not recognize the file
Now let's see what can be done in each of the described cases.
Word document won't open due to file corruption
You will see this error immediately when you try to open a document. An error notification window will open and you will be prompted to restore the file. You will need to agree to the restoration, but keep in mind that the file may be partially or incorrectly restored.
The Word document does not open because the file is linked to another program
If for some reason the file extension is specified incorrectly or it is linked to another program, then it can be opened in the corresponding program. For example, files ". txt" open in the utility " Notebook", and if the document " Word" has a similar extension instead of ". doc", or if it is programmed to open in " Notepad", then it will open only in it.
By the way, if the document " Word" will open in " Notepad", then all the information contained in it will be displayed incorrectly, and you will see the following picture:
Open the Word file
Another important circumstance should also be noted. If the file extension is specified incorrectly, for example, “.ljljlfjfljf”, then the system will not be able to open it at all, since such an extension does not exist (or has not yet been invented), and it is not associated with any program.
So, the above problems are solved as follows:
- Select a file that has an extension other than " Word"(you must be initially sure that this file really belongs to the program " Word»).
Open the Word file
- After selecting the file, click on it with the mouse again, after which you will be able to change the file extension (as well as its name), delete the incorrect extension after the dot.
Open the Word file
- If you initially do not see any file extension other than its name, then your system is programmed accordingly. In this case, go to any folder and then go to “ Service—Folders settings—View", scroll down the list presented, uncheck the box next to the item " Hide extensions..." and click on " OK».
Open the Word file
- So, after we have removed the incorrect extension at the end of the file name, we need to set the necessary characters after the dot: “ docx».
Open the Word file
- Now you can open the file " Word»
Open the Word file
- In addition, you can open the file " Word"through the text editor itself - run it.
Open the Word file
- Then, through the window that opens, find the file you want to open
Open the Word file
- Open this file
Open the Word file
Word document won't open because the system doesn't recognize it
This problem usually happens on older versions of the operating system. You will need to go to " My computer—Service—File type" and associate files ". doc"with a text editor" Word».
Video: Word won't launch
