Can't pay on ebay. EBay, PayPal or online store does not accept the card: the main causes of the problem. The card is unlinked from the account

Due to the high workload of servers and specialists of the PayPal electronic payment system, problems may arise using the service. Sometimes it happens that a payment through Paypal does not go through, but this problem has a solution.

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How to pay correctly

To pay vendor invoices online wallet must be linked to the profile on the service website:

Sign in to your eBay account, enter your username and password. The login form is located at the top left.
A new window will open, in it you need to select the "Account Settings" item. A form with account information will appear, where the user selects the desired option. If there is a registered Account on payment service, press the corresponding key. A form will open where the client specifies the login details for the PayPal account. If the authorization was successful, the account will be linked to the wallet. After that, you can click on "Return to Ebay".
If you need to register an account to transfer funds to the auction through the PayPal system, click on the appropriate button. A new window will open with a form for entering the user's personal data. Typically, the service automatic mode transfers information from the auction site to the payment system. In some cases, you will need to enter the full name of the client, his address of residence, Email and contact number. You must add information to all the marked fields. At the final stage of registration, the user enters the captcha and agrees to the terms of use of the system.
Upon successful registration, the system will send a message to the user. But if you plan to make purchases at the auction, then you need to link a bank card to your account. This can be done on the page that opens or by going to the profile on the Paypal website.
Another form will appear to fill out, it indicates the exact information. The client enters the type of card - for Russians, Ukrainians and citizens of other CIS countries, this is usually MasterCard or Visa. The user specifies a billing address. Although basic information will be transferred from the auction site, you must carefully check all items. If the address that the client indicated as home does not match, the action may be blocked as a result of the fact that the card does not pass confirmation. The data during registration must match those provided by the user to the bank when issuing the card. To prevent problems, put a dot in front of the “Enter a new address” item and add the missing information.

1. Click on the account name on the site 2. Link the card to the electronic account 3. Complete the registration by entering all the data correctly 4. Add a card and link it to the system

What cards does Paypal support?

Paypal payment service works with cards of the following payment systems:

Visa;
Mastercard;
maestro;
american express.

In accordance with the laws of the Russian Federation, the payment system does not accept payment through unnamed cards. This applies to Kiwi and Corn services. With the latter type of cards, you can resolve the issue by ordering the appropriate card through an account on the website or in Euroset stores.

Linked card issues

If the linking was not completed, although the data is correct, then it is possible that there are simply no funds on the account. To confirm the information, the system blocks the amount equal to 1 $. Money will also be needed for verification, without passing it it is not possible to make a payment.

To complete the verification procedure, you need:

Go to the website of the payment system and click "Confirm card".
Scroll to the page and select Resend Code, then click Save and Continue
The system will temporarily block $1.95, and the user will receive an SMS with a code to the number specified during registration.
Next, in the "My account" tab, click confirm. A window for entering a verification code will appear on the page that opens.
Enter the combination and click Submit.

The PC Lessons channel in its video showed users how to link a bank card to an electronic account in the PayPal system.

The card is unlinked from the account

If it is not possible to receive and accept a payment with money in Russia, one of the reasons for an incomplete transaction is the unbinding of a bank card from an electronic account. If the binding procedure was performed, the user may still encounter such a problem.

To transfer funds to the auction site wallet balance:

make sure that the card is valid and has not expired;
perform the rebinding procedure.

If as a result the problem persists, write a ticket to the technical support service. Practice shows that failures can occur at a certain interval or with specific lots. If you are unable to purchase an item, try looking for similar items from other sellers.

Error during payment

Sometimes a client tries to send money, but the system crashes. The user receives a message from a banking institution about the successful completion of the operation and debiting money from the account, but there is no information about the transaction in the account on the site. This suggests that the payment was not made as a result of technical problems, but in the near future the money will be available again. When the service works with cards, the system automatically sends a request to the bank to which the payment instrument is issued, as a result of which a certain amount is frozen on the account.

The Easy Life channel in its video described in detail the problem of an error when trying to transfer funds.

After the site sends the transaction data to the PayPal website. It is necessary to wait until the service responds with confirmation of the financial transaction. It may not come as a result of a technical failure, the funds are not withdrawn from the card, but remain frozen. In this state, they can stay for thirty days. When the deadline has passed, the funds will again be available to the user. To expedite the procedure for resolving the issue, contact the bank representatives. It makes no sense to write or call the seller on the Ebay website, since no money was transferred to his account. You will have to repeat the transfer procedure and wait for some time until the funds are transferred.

Features of conversion and problem solving

If the payment is not received and the status of the operation is "incomplete", the reason may lie in the appearance of failures during the conversion of different currencies. To purchase goods, ruble funds must be converted into euros or dollars.

What nuances should be taken into account if the transfer and reception of funds are associated with currency:

The banking institution with which the seller works on the auction site submits a request to the client's bank to freeze the specified amount. If there is such money on the user's account, then the funds are debited. As a result, a message is sent to the seller's phone number stating that the transaction was successful and the payment was received. If the entrepreneur's bank contacts the institution where the client's card is issued, and the amount on the account is not enough for the transaction, the conversion is carried out at its own rate. As a result, the required transfer amount is determined and a request is submitted.
If the transaction is made through the PayPal service, the system automatically converts funds. To do this, the user must activate the corresponding service in advance. It should be noted that this option is less profitable, since the user will have to overpay at least 1-2%.

The Internet Payment Systems channel shot a video that shows the procedure for changing the conversion in the PayPal system.

The user must make sure that the amount on his bank account is greater than the cost of the purchase, since he will additionally have to pay a percentage for the conversion.

Disabling this feature will allow customers not to make a large "reserve" of funds:

Log in to your personal account on the site. On the top right, you can see the gear icon, these are account settings. Click on the icon.
A new menu will open, in which you need to select the "Payments" item. In this section, go to the control settings.
In the window that appears, click on the item to add new funding sources.
A list of used bank cards in system. Opposite the card there is an item "Methods of conversion".
Select the required position. In the window that opens, specify that the system should issue invoices in the currency specified in the seller's profile. When all the data is saved, click the "Submit" button and complete the procedure.

1. Go to the settings menu on the payment service website 2. Go to the control settings item 3. Select the section indicated by the arrow 4. Enter the data and save it to your account

It will not be possible to solve the problem with cards of certain banking institutions, opposite the accounts there will be no item "Conversion methods". This usually depends on the banks, but sometimes you can complete the procedure by logging into your account through the Internet Explorer browser. It is advisable to turn off the conversion if there is more money in the account, and it is impossible to pay for the goods, then the exchange at the bank's rate can solve the problem. If this does not help, then you need to replenish the balance on the card and repeat the procedure for transferring funds.

Video "What to do if the PayPal service does not work?"

The channel "Internet Payment Systems" in its video gave recommendations to users who are faced with the problems of a non-working Paypal payment system.

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Information updated as of 03/13/2019

The most common reasons for payment failures are:

1. You - New user PayPal has not yet made purchases or purchases were for small amounts. The fact is that PayPal has security robots that often block payments in amounts from $50 (plus or minus) from new users. It is useless to fight this, the problem will resolve itself when you complete your first transactions (purchases for smaller amounts). Try to buy something cheaper, and wait until the purchase is completely completed, and the problem should go away by itself.
2. There are not enough funds on the card. Check if there are enough funds on the card. Sometimes banks may initially freeze an amount slightly higher than necessary, and return the excess after a few days. Or perhaps the conversion settings are not correctly specified, and the payment is made at an overpriced rate.
3. The ability to purchase on the Internet and (or) abroad is disabled on the card th. On some cards, by default, a ban on online payments or payments in foreign stores may be set. Check it out on hotline your bank, or one of the branches.
4. Your card type is not supported by the store or payment system(for example, a map of the World or Prosto). Usually, for online payments, you need Visa or Master Card.
5. You have a virtual card and (or) a card issued by a non-bank organization. Some stores and payment systems may not accept payment from certain virtual cards, or cards from non-bank payment organizations. In order to pay for goods without problems, it is better to always use a normal (not virtual) card of a full-fledged bank for payment.
6. Temporary problems on the side of the merchant's payment gateway or payment system. Just try to pay later.
7. Problems of a local nature(problems with computer or internet). Clear browser cache and cookies, relogin, reboot. You can try to pay from another browser, another Internet provider, from another device.
8. The store or payment system does not accept payment from cards in your country. For example, many American stores do not accept payment from cards issued in Russia, Ukraine and other countries. In this case, you can only buy through the services of an intermediary.

If your case does not fit any of the above, then ask questions directly in the topic.
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Recently there was a problem with paying for goods through paypal.
I must say right away that this is not my first shopping experience on ebay, I have previously paid for and received more than a dozen goods without any problems.
The problem with payment is that when paying for goods through a stick, everything seems to go through normally, as usual, the message "Thank you for your purchase" appears, no warnings are displayed, everything is normal.
BUT!! The product is not marked as paid, money is not debited from the card, there is no transaction in the account of the stick.
At the same time, on other sites, I make payments via paypal without any problems. The problem arose precisely on ebay this month.
There are no problems with the account, there are no warnings or messages either in the account or by email.
I can not pay for 2 different goods from different sellers. I wrote to the Russian support, but so far they have not answered.
Maybe someone has already encountered such a problem? What can be wrong?
Thank you.

Failures in the usual payment system are always unpleasant. But much more unnerving is the situation when the system is not very familiar, and even ceases to function at the time of the payment for the desired purchase. Figuring out how to complete the operation and who to turn to for help is not so easy. Let's try to figure out what to do if PayPal does not work, whether it is possible to eliminate the cause of the failure on our own and how to get to the support service of this organization.

PayPal stopped working - what to do

If, when trying to make a payment or transfer, the PayPal website suddenly stops opening or gives an error message, do not panic. First of all, you need to check that there are no technical problems on your part.

Try refreshing the page perhaps the work will be restored.
Check internet connection by opening any other site in an adjacent browser tab. If the network is not working, contact your ISP.
Check for limits on your account. If they are found, contact the service's problem resolution center by selecting in the menu section "Account Details" relevant section.
Read the error message carefully given to you by PayPal and follow the recommended steps.

The most common mistake when working with PayPal is "departure" from the account. If you opened the system page, and then did not look at it for more than half an hour, leaving it hanging in the background, the session opened for you will be automatically terminated. Accordingly, all functions of the system, including making payments, will become unavailable. In this case, simply return to home page service and log in again.

Important! If you are sure that you do not have technical problems, but you cannot continue working with the system, contact its support service. You can ask a question about why PayPal does not work in Russia by calling the number 8-800-333-2676 . Residents of other countries can use the international support service, its number +353 1 536 4800.

Can I pay for an item on Ebay with PayPal?

For a long time, the PayPal payment system and the Ebay auction coexisted within the same company. In 2014, there was a division of sites and legal entities. This caused a flurry of questions from users of both systems, which, in fact, come down to one complaint - why PayPal does not work on eBay.

Perhaps, during the re-issuance of legal documents at the time of the separation of companies, there were some failures in the system. But it is unlikely that they were of a massive nature, at least there is no information confirming this. For the beginning of 2017 the PayPal system cooperates with Ebay in normal mode. Any of its users can pay for the selected products directly from the site by clicking on the PayPal icon at the time of placing the order. The changes affected only the fees for making a payment - after the split, they became slightly higher. Otherwise, the scheme of work remained the same as before 2014.

If you have any difficulties when paying for goods on Ebay through the PayPal system, you can contact the merchant service support service. To do this, find the link at the top of the page "Help and Help" and go through it.

On new page go all the way down and click on the button "Contact us" on banner headline "Help Wanted?". A chat with the operator will open for you, where you can clarify all your questions.

Important! Ebay support is only available to registered users. If you just want to get information about the nuances of making a payment, you will have to log in or register on the service.

Common mistakes when working with PayPal

Most often, the idea that PayPal does not work in Russia visits newly registered users of the system when faced with some kind of difficulty. The most common is an attempt to send funds from a PayPal account to someone else's bank card. The service simply does not have such an opportunity, and it does not matter from which country the payment is made. You can transfer money from a PayPal wallet only to the wallets of other users of the service.

The second frequent failure is withdrawal error. There are two options here:

exceeding account limits;
discrepancy between information about you in the system and in the bank where the card is opened.

You can get acquainted with the current limits on the account and adjust them in personal account system by going to the corresponding item on the left menu. Information discrepancy most often occurs when changing the name or surname, or due to a banal typo when filling out the profile.

To avoid this, timely provide all information about changes in personal data not only to your bank, but also to all electronic payment systems that you use. And when filling out the profile, try to carefully read all the fields for typos.

It all started on May 14th - my hosting payment failed. The provider writes off the payment via PayPal itself, I don’t need to do anything. Well, except to throw money on the card, with which the trouble came out. There was no money on the card, the payment was naturally rejected.

The next day I topped up the card and tried to force pay the bill - there is such an option in the provider's control panel. It didn’t work out for me, I couldn’t figure out the reason - some incomprehensible error occurred, the payment is not processed, contact PayPal.

I changed the payment method and paid by card directly, which almost calmed down - you never know what glitches happen. Nevertheless, I wrote to PayPal, outlined the essence of the problem, and waited for an answer for a couple of days. They didn’t tell me anything sensible - payment by unknown reason rejected, advised to contact the issuing bank.

I was too lazy to contact the bank, but I had to - the problem arose again when paying for the purchase on eBay, the symptoms were the same, but here I no longer had a choice, I had to pay with the "Stick" and nothing else. I have already won the lot, and I need it as soon as possible.

A call to the bank, a couple of switches, keywords Paypal Rejection Problem. The girl on duty began a song about the fact that PayPal withdraws 2 dollars, about the confirmation code ... Then I interrupted her and in just five minutes I managed to convince that I had been using the card for more than a year, paying repeatedly and directly and through PayPal, problems did not have.

She climbed to watch the activity on my map. The only refusal is the one when there was not enough money. After that, there are no transactions at all, except for replenishment and payment directly, bypassing PayPal. That is, my unsuccessful attempts pay for hosting and purchases on eBay are not recorded at all in banking statistics.

There was also a good thing - the banking girl assured me that everything was OK with my card (I have a Visa Classic), the bank did not introduce any new conditions for payments on the Internet, did not include it, PayPal should work.

Started thinking about PayPal again. Came up with one radical solution - remove the card and add it again. This is a couple of days waiting for the card to be checked, but nothing better came up with. To get started, I got into editing the card in my PayPal profile, maybe I’ll see something useful there. I saw - you can edit the card data. All the numbers there, of course, are unchanged, but you can change the billing address.

Changed billing address without much hope. I already had an address from another card entered there, so I just had to select a line in the “drop-down”. Saved, went to check. Earned! Normally paid for the purchase, rejoiced at his resourcefulness and front-line ingenuity.

The irony is that Billing Address Verification (AVS) for Russian cards Visa / MasterCard does not work, that is, you can specify any rubbish in Latin characters, as long as it looks like an address. This is what happened to me, because I don’t know the real billing address (as it was registered with the bank when the card was issued) - they didn’t give it out.

It all looks like a PayPal glitch and a relatively simple solution to the problem. I was not even too lazy to write to support outlining all the symptoms and my steps, but I didn’t receive any beautiful thanks, alas.

90% of transactions on trading platform eBay are made through PayPal. Therefore, when faced with failures in the transfer of funds, do not rush to use alternative methods, because not all sellers accept cards or transfers from QIWI. When asking the question "Why can't I pay for an eBay purchase with PayPal?", consider the most common cases.

How to pay with PayPal

First of all, check that you have linked your wallet to an online auction account:

To pay via PayPal, you need to register in the system, link your account to your eBay account and add a card. As a result, you will make transfers without extra fees, inevitable when using QIWI or other systems.

Why can't I link a card or verify it?

Unable to link the card, although the data is correct? Perhaps there are no funds in the account. The fact is that in order to confirm the information, the system blocks the amount equal to $1, otherwise the binding is not carried out. Money will also be needed for verification: without going through the procedure, do not be surprised that when you try to make purchases at an online auction, payment does not go through.

If you are buying on the trading platform for the first time, but cannot transfer finances, make sure that the card is not only attached, but also verified. The essence of the last procedure is to confirm that you are the holder of the means of payment. Verification is performed in several stages:

go to your account, in the "My account" tab, click "Confirm card";
scroll down the page, select "Resend code";
click on "Save and Continue".

Finally, make sure that the card has an amount equal to $1.95: the system will temporarily block it in order to check the functionality of the payment instrument. You will receive an SMS with a code, which will be delivered to the number specified during registration. If you do not have a mobile alert connected, you will find out the desired combination of characters as follows:

using Internet banking;
in the account statement.

The code is specified in the format "1234PAYPAL - * EXPUSE", where the combination of 4 digits will be unique. Follow the steps below to complete verification:

After verification, you will be able to transfer money on the famous online auction, make purchases safely, and, if necessary, open disputes on eBay or PayPal.

If you are making a purchase on the marketplace for the first time and the money is not being transferred, please make sure you are using a verified card.

Payment does not go through: the card is "disconnected" from the account

Periodically, on specialized forums, users discuss the situation: when they try to make a transfer, they receive a message asking them to link a card to an account in payment system. If you have not yet fulfilled this condition, then the mechanism for solving the problem is described above, but those who have already made purchases complain about a similar problem. To transfer money to eBay, try the following:

check if the card has expired;
do a rebinding.

If the actions did not work, contact technical support and describe the situation.

A failure may occur with a certain product, while funds for other lots can be transferred. In this case, copy the name desired model, paste in the search and purchase the item from another seller.

Supported card types and possible problems

The system does not support all types of payment instruments: according to changes in Russian legislation, the PayPal service has banned the use of unnamed cards, including QIWI and "Corn" (in the latter case, you will solve the problem by ordering a suitable payment instrument at the Euroset branch or your personal account ). Use the variant that meets the requirements - the nominal type Visa or MasterCard, and there will be no difficulties.

If you have registered on eBay for a long time, but have not used your account, the problem with the transfer of funds may be due to the lack of your personal data. Since April 2015, according to the legislation of the Russian Federation, information about account holders must be stored on servers located in Russia. Notifications about the need to provide information began to come to registered users who used the system anonymously or underwent partial identification. If you have not gone through a similar procedure, provide the payment system with the necessary data:

date of birth;
passport number and series;
additional document (TIN, SNILS or CHI to choose from).

Those who did not provide information earlier and encountered problems with payment are more likely to find out that the account was blocked, as warned in the letter delivered to the post office. But do not rush to be upset, because it is enough to provide information, and work on PayPal will be resumed.

Failure during payment and its consequences

A failure is also possible, during which the client receives an SMS from the bank that the payment has been debited from the account, and in electronic system there is no translation record. This means that the transaction did not complete due to a problem, but the money will soon be available again.

When working with cards, the system sends a request to the bank, and the latter freezes the required amount on the account. It then sends the payment information to PayPal, and the system should respond with a confirmation of the transaction. If, due to a failure, it does not arrive, the money is not debited from the account, but remains frozen for a 30-day period. After it expires, the amount will become available again, but you will speed up the process by contacting the bank.

In this case, there is no point in contacting the seller on eBay, because he did not receive funds. The translation will have to be done again and wait until the first transfer returns.

Features of currency conversion and possible problems

The problem with buying on eBay can be related to the fact that you pay in dollars or euros using a ruble card. In this case, the following nuances will play a role:

Usually, the acquiring bank (the organization through which the entrepreneur works with cards) sends a request to your bank about the availability of the required amount. If available, the account is debited and the seller is notified of the transaction. When the acquirer contacts your bank and determines that the currency on the account is different from the required one, it performs the conversion at its rate, sets the required amount and sends a request.
If you make a payment through PayPal, he "takes care" of the customers and makes the conversion himself. The service, enabled by default, will not please you with benefits, because the overpayment is at least 1-2%.

In any case, make sure that the amount on the account exceeds the value of the goods, because you will have to pay a percentage for currency exchange. In order not to make a large "reserve", disable the conversion in the payment system:

The method does not work with cards of individual banks: in this case, there is no inscription "Conversion options". The problem can sometimes be solved by using Internet Explorer.

If you cannot pay for the goods via PayPal, and the amount on the account only slightly exceeds the purchase price, disable the conversion in the system - there may be enough money when exchanging at the bank rate. Otherwise, recharge your account and try again.

Other reasons for payment failures

Problems often occur for one of the following reasons:

If you still cannot transfer money for an item through PayPal, contact the seller and discuss alternative methods of transferring funds.

Is it possible to refuse the goods if you failed to complete the payment

If your attempt to transfer money for a specific lot fails, you may decide to just select another item. But after the obligation to purchase the goods is accepted, it becomes inaccessible to other users or the number of copies offered for sale decreases, which means that if the seller refuses to transfer money, damage will be caused. If you won the auction, then you need to pay for the lot: your bid affected the final cost, and the administration carefully monitors the mark-ups. If you break the rules, you will be issued a warning, or a strike, which will affect your ability to shop. The fact is that many sellers set restrictions, and goods become inaccessible to users with 2 strikes. After 3 violations, your account may be banned.

To avoid consequences, contact the seller and explain that the transfer cannot be completed. Having agreed on alternative way payment or cancellation of the transaction, you will solve the problem; if a compromise is not reached, state the essence of the difficulty in a letter to technical support. Most importantly, do not ignore the current situation and do not expect to create a new account later - the administration will easily determine the re-registration.

If you are unable to make a payment, check the validity of the card, its verification, make sure it is used correctly.

In case you are still wondering "Why can't I pay for an eBay purchase with PayPal", watch the video: