Horn warning system 1.5. An overview of the automatic horn warning system. Main application areas of the system

Description

Automatic voice and text notification via telephone, cellular, radio and loudspeaker communication channels.

System advantages:

• Ease of deployment and scalability
• High speed notifications of 100 subscribers in 7 minutes on 8 channels with a message length of 30 seconds
• Guaranteed notification of subscribers with confirmation of the fact of notification different ways
• Synthesis of Russian speech corresponds to the highest quality class in terms of syllabic intelligibility, naturalness and recognition of speech in accordance with GOST R 50840-95
• Compatibility with warning equipment P-160, P-164, P-166VAU (Russia) and ProCom GmbH (Germany)
• Certificate of compatibility with the 1C enterprise management software package
• The Rupor system is recommended by the NWRC of the Ministry of Emergency Situations for installation in the structural divisions of the Ministry of Emergency Situations

The main areas of application of the system:

• Emergency notification of employees of the enterprise and the public about an emergency
• Collection of personnel
• Informing clients about services
• Informing consumers about debts and payment terms
• Notification in cases of penetration into the territory and violation of the perimeter

Functionality:

• voice announcement over fixed and mobile lines telephone connection;
• voice automatic notification through the GGS equipment (up to 3 notification zones);
• sending text messages via SMS and e-mail;
• notification of subscribers Cell phones through "their" GSM-operator;
• formation of personal voice messages using VitalVoiceTM Russian speech synthesis technology;
• 5 Russian speech synthesis voices VitalVoiceTM;
• work with communication channels through a controlled switching unit in standby mode (separate dedicated lines for notification channels are not required);
• constant monitoring of the status of notification channels (free / busy / open);
• filtering telephone numbers passing through the channel, according to the number pattern;
• separate setting of the work schedule for each notification channel;
• linking any notification task to a channel number or a group of telephone channels;
• setting subscriber notification priorities by number type (mobile, business, etc.);
• forced notification for all telephone numbers;
• setting notification priorities and building task scenarios depending on the priority;
• remote start of tasks: remote control, IP address, DTMF, SMS;
• guaranteed transmission of messages to each subscriber from the beginning of the phrase to the end;
• detailed statistics of the system;
• audio recording of the alert session;
• maintaining a database of standard messages.

Functional characteristics of warning systems:

STC-L250 multi-channel automatic notification system for communication channels and data transmission networks *:

1 option. Software (software):

• Public address software Horn for 2 MGO zones, 1 synthesis channel (two voices)

Option 2. Hardware and software complex (HSC)**:

• Electronic I/O board STC-H249-01/H248.1
• Public address system software Horn for 4 or 8 telephone lines and 2 GHS zones, 1 synthesis channel (two voices)
• Switching unit
• Connecting cable set
• Microphone
• Documentation on CD
• Key electronic security USB-HASP

* PC with no worse characteristics: 2 core CPU, 4GB RAM, 120 GB, 1xUSB2.0, NxPCI, MS Windows 7/10 x64

** The cost of the kit does not include a PC and peripherals. Delivery of systems in standard, industrial and mobile execution is possible.
It is possible to sell software as part of the APK. In this case, VAT is added to the cost of the software.

Instructions for recording audio files of voice messages by control devices "Trombone-PU-4", "Trombone-PU-8", "Trombone-PU-M".

1. Download the required text message (see below) for "Trombone-PU-4" and "Trombone-PU-8" - 25-30 seconds; for "Trombone-PU-M" - 9 sec.

2. Using a special TROMBONE-KSM matching microphone cable, connect the output sound card computer with a microphone input "Trombone-PU-XX".

3. Open the desired audio file on the computer in the media player menu and click virtual button"STOP".

4. On the control device, according to the operating instructions, turn on the recording mode to the sound processor. At the same time, on the computer, in the media player window, press the virtual button "PLAYBACK".

5. At the end of the recording, switch the control device to standby mode. Press the STOP button on your computer's media player.

6. Listen to the recorded recording on the control panel.

Standard message text #1

Audio mp3: Sound-1 (145 Kb, total time 9 sec.)

Attention!
Fire alarm!
All employees leave the building!

Standard message text #2

Audio mp3: Sound-2 (327 Kb, total time 20 sec.)

Attention! Attention! Fire alarm!
Everyone evacuate the building according to the evacuation plan. Gathering of members of the fire brigade on the first floor.

Text of standard message #3

Audio mp3: Sound-3 (673 Kb, total time 21 sec.)

Attention! Emergency! Everyone leave the building immediately using the emergency exits! (+ repeat in English)

Text of standard message #4

Audio mp3: Sound-4 (218 Kb, total time 13 sec.)

Attention!
There was smoke in one of the rooms. Please do not panic to leave the premises, using the evacuation schemes and the "Exit" signs.

Text of standard message #5

Audio mp3: Sound-5 (650 Kb, total time 20 sec.)

Attention! Training fire alarm! Everyone leave the building immediately using the emergency exits! (+ repeat in English)

Text of standard message No. 6

Audio mp3: Sound-6 (342 Kb, total time 10 sec.)

Attention! Checking the alert system! (+ repeat in English)

mouthpiece - automatic voice notification system via voice communication channels. Purpose - automatic multi-channel voice notification over telephone communication channels of a large number of subscribers.

Functionality:

• start alert:
  • through software interface(by pressing a button or by schedule),
  • by pressing a button on the remote control panel (up to 7 task buttons),
  • remotely by command from another public address system or telephone (DTMF code);
• simultaneous notification via 8 or more telephone channels or GGS;
• integration with address databases;
• recording a message using a microphone;
• formation of a message using the built-in speech synthesizer according to the entered text;
• setting priorities in the list of notified subscribers;
• formation and use of templates for standard tasks;
• creation of a queue of jobs by priority of execution;
• suspending the execution of the task;
• maintaining a database of standard messages;
• cyclic repetition of a voice message during notification;
• determination of the fact of notification of a given subscriber by the individual or common PIN entered by the subscriber (DTMF code);
• recording the response of the notified subscriber;
• presentation of notification results and signaling the end of the notification cycle in real time;
• generation of reports in accordance with the priorities of tasks and lists;
• compilation of statistical reports based on the results of notification, printing, support for the editor of report forms.

Distinctive features:

• the possibility of flexible software regulation of the number of notification channels involved;
• reliable determination of the fact of notification of a given subscriber by the individual or common PIN entered by the subscriber and recording of the subscriber's response;
• work with communication channels through a controlled switching unit in standby mode (separate dedicated lines for notification channels are not required, when working in notification mode, internal subscribers on these lines are disconnected only for the duration of notifications);
• high notification speed: when using eight channels - 80-100 subscribers in no more than 10 minutes.

SAO set consisting of:

• Electronic I/O board STC-H249-01/H248
• Public address system software Horn for N telephone lines and N GHS zones, 1 synthesis channel (two voices)
• Switching unit
• Connecting cable set
• Microphone
• Documentation on CD
• USB HASP electronic security key

Notes:

• Warning systems for more channels are formed on the basis of 4- and 8-channel boards and GSM modems.
• PC with no worse characteristics: 2 core CPU, 4GB RAM, 120 GB, 1xUSB2.0, NxPCI, MS Windows 7/10 x64
• The price of the kit does not include PC and peripherals. Delivery of systems in standard, industrial and mobile execution is possible.
• It is possible to sell software as part of the APK. In this case, VAT is added to the cost of the software.

In accordance with safety requirements Microsoft Windows, implemented since build 1607.

This version of the module for sending SMS-messages supports work with industrial modems of domestic production - iRZ TU32, replacing the discontinued Airlink GL6110 modems manufactured by the American company Sierra Wireless. At the same time, full backward compatibility with previously delivered models is preserved, which guarantees the protection of previously invested investments.

Functional updates

In addition to the main one, the system implements an auxiliary algorithm for processing notifications by priorities. In contrast to the main mode, where the priority of the subscriber determines the sequence of his calls within the notification attempt, the additional algorithm determines the sequence of calls within the entire session. So, the system will try to call the priority subscriber until the limit of allowed attempts is exhausted, and only then will it switch to calling the subscriber with a lower priority. The auxiliary algorithm is interesting in situations where it is important not to notify the maximum number of subscribers, but to bring information to officials in order of priority.

In addition to the automatic synthesis of voice messages in Russian, it became possible to announce in the Kazakh language the voice of Asel (Asel) produced by the CTC. Localization of the interface and the ability to send SMS messages in the Kazakh language are currently not provided.

In Rupor 1.5, the possibilities for configuring the parameters of interaction with voice GSM gateways of third-party manufacturers have been expanded, taking into account the individual characteristics of their telephone interfaces.

2017: Rupor.BLITZ

A system designed for prompt delivery of voice and text information messages, as well as conducting mass surveys in an interactive form in automatic mode through various communication channels.

The Rupor.BLITZ software is included in the Unified Register of Russian Programs for Electronic Computers and Databases of the Ministry of Communications (Reg. N1959).

Areas of use:

• Personalized informing clients about the status of an individual account, the presence of debt, the terms and procedure for repaying a loan, a reminder of the need for timely payment.
• Mass notification of the population and employees of organizations about emergencies.
• Informing employees of organizations about incidents at the enterprise.
• Proactive dialing to customers with call transfer to contact center operators.
• Monitoring the relevance of contact information provided by customers.
• Informing consumers of power supply companies, water utilities, housing and communal services, Internet providers about accidents and routine maintenance in the network.
• Advertising of goods and services, telephone marketing.
• Sociological surveys and surveys to control the quality of service.

System functionality:

• Up to 120 simultaneous voice interaction sessions.
• Up to 400 simultaneous phone calls with answer recording.
• Developed system of separation of user rights.
• Ability to send short text messages (SMS) via SMPP protocol.
• Bringing information in automatic mode, taking into account the time zones of the respondents.
• Support for sending short text messages (SMS) using GSM modems.
• E-mail informing.
• Opportunities to receive tasks from external information systems and return to them the results of interaction in a structured form.

2015: Release "Speaker II"

The transition of the notification to the “Notified by SMS” status now occurs only after receiving a “delivery report” from the SMS center of the telecom operator, which maintains confidence in the delivery of information to the subscriber.

If, after notification by SMS, the "delivery report" from the SMS center of the telecom operator does not arrive, you can restart the notification in manual mode. Adjustment of the allowed waiting time for the "delivery report" and the number of sending attempts are now included in the advanced settings.

The report form has been redesigned, visualization in the web interface has been improved. The report expands the list of intermediate statuses for notification by phone and SMS for each subscriber, which allows you to control the progress of the notification with high detail. This release of "Rupor II" has increased the speed and stability of the software, including in the mode of integration with third-party information systems, and support for working with the HASP SL Pro software dongle has been implemented.

The Rupor II system is designed for contact centers, telecommunications, logistics companies and other organizations and allows for notification of customers and emergency information in emergency situations around the clock.

Rupor II, thanks to the built-in speech synthesis and recognition technologies, alerts subscribers in the format of a familiar telephone conversation. It is also possible to send text messages - SMS or e-mail. The system allows you to simultaneously inform more than 100 subscribers by digital channels connections. This significantly reduces the time spent on notification, which is important in emergency situations or when you have a large subscriber base.

The main advantages of the Rupor II system are a flexible notification scenario, the convenience of generating tasks based on pre-created templates, and round-the-clock work taking into account time zones. The system provides information to subscribers at the allowed time, which makes it possible to carry out notification throughout the country.

In addition to notification, Rupor II allows you to conduct a survey of subscribers without the participation of contact center operators.

“The system calls the contact base in a short period of time, making “cold” calls, but only transfers potential customers, that is, “warm” calls, to operators,” explains Mikhail Khitrov, CEO of STC. “The system has wide functionality, and its purpose may vary depending on the specifics of working with clients. That's why we expect demand for Rupor II in organizations various types" he adds.

Horn II provides individual informing of subscribers via digital communication channels and is an automatic system for informing customers:

• voice notification via digital communication channels
• sending SMS messages and Email
• integration with CRM systems
• formation of personal messages.

System screen and phone. Source: MDG

Main application areas of the system

• informing clients about the status of the account, repayment of the loan
• informing the client about the debt
• advertising of goods and services, telephone marketing
• automatic calling on the base of subscribers with the transfer of calls to call-center operators
• informing customers and employees about the upcoming event
• informing consumers about accidents on the network (power supply companies, water utilities, housing and communal services)
• emergencies

Properties

• the information system is controlled remotely using a web interface on any operating system
• capable of making up to 120 simultaneous calls (4 E1 streams)
• server operation under OS Linux, work with modern communication lines
• rich basic functionality with the possibility of its refinement under the business requirements of the customer.

Functional

Data channels:

• VoIP (SIP, H323)
• E1/T1

• informing clients via telephone communication channels (up to 120 calls simultaneously), sending SMS messages and e-mail, alerting employees on PC monitors
• dynamic load distribution over telephone channels depending on the task
• simultaneous creation of up to 30 tasks for notification and work with them
• flexible call management settings, call script creation
• sorting tasks by scenario and importance
• loading from the database a list of subscribers for automatic calling, editing the list in the system
• formation of groups of subscribers for notification
• detailed reports with flexible filters on completion of alerts
• export reports to Excel file
• recording of all conversations
• control of the notification process in real time
• confirmation of listening to a message by a subscriber using a personal DTMF code, recognition of a voice response, a time period for the sound of a message
• Creation voice message by downloading an audio file or using Russian speech synthesis * VitalVoiceTM
• upon completion of informing the client, it is possible to transfer the call to the call center operator
• connection of the system directly to the telecom operator or joint work with PBX 1C: Enterprise "in real time.

  Based on the results of the notification, a report is generated that can be loaded back into the system for further work - detailing the list of subscribers, creating a new one, etc.

  To integrate the Rupor II system with 1C, specially created processing for the Enterprise Accounting 2.0 and Trade Management 10.3 configurations is used, which can be downloaded from the vendor's website.

  To receive data from 1C:Enterprise, Rupor II uses the automated data exchange setting.

  System integration opens up new opportunities for 1C:Enterprise users, providing partial automation of work with counterparties and optimizing the informing and notification process.

Process automation is perhaps the most actively emerging consequence of technical and informational progress. In some areas, automation has already ended, in some it is beginning/continuing. At the same time, in each country, automation processes go their own way, it depends on many factors that are already obvious - there is no need to focus on them.

However, one way or another, everyone is striving for a certain standard, often shown by modern science fiction. I think that soon the population of the planet will reach a high level in this aspiration.

Naturally, the key point in the latest technologies is the development of various methods of using human biometric data. This is quite natural, because at the moment biometrics is the best compromise between information security and ease of use. It should be borne in mind that security is not the only area where biometric technologies are used.

Today I will not talk about fingerprint readers or retinal readers. I would like to dwell on an equally interesting and very promising issue - the recognition and synthesis of human speech. More precisely, we will consider a fairly versatile system that can automate a fairly common notification process. Who's notifications? Yes, anyone, it all depends on the specifics of your activity. On this moment, for example, this system is very popular in the financial sector, utilities, telecommunications companies, etc.

System description

Horn - this is the name of the warning system developed by the Center for Speech Technologies (STC). The horn is an expansion board for the PCI slot of a standard PC and, in fact, software to manage this board. There is nothing supernatural, as you can see, but the capabilities of the system are simply amazing. Before starting a story about the possibilities, it is worth noting that there are two types of expansion cards: for 4 and 8 channels - respectively, which is more suitable, given the scale of the enterprise / organization.

Possibilities

I’ll start the story about the capabilities of the Rupor system with the fact that it uses a product based on Text-to-Speech (TTS) speech synthesis technology, which allows you to convert any text messages into speech. This product is called VitalVoice. In order for you to more accurately navigate the capabilities of VitalVoice, I will quote from the site http://speetech.com (Speech Technologies LLC is a partner of the CTR in Belarus):

“VitalVoice fulfills the main requirement of users for speech synthesis systems: it allows you to voice any, even very non-standard texts (SMS, emails, Internet forums, etc.) in such a way that the listener gets the feeling that he hears a natural human voice.

The text can be read in different synthesis voices. Each voice is based on the use of the speaker's speech base with a volume of about 10 hours of speech, marked up at 9 levels, including text transcription, markup for words, syllables, allophones, pauses, word and phrase stress markers, intonation types, non-speech phenomena and other phonetic phenomena.

For correct intonation and determining the place of stress in words, a powerful module for automatic processing of Russian text has been developed, using morphological, syntactic and semantic types of analysis. The use of this module, as well as such voluminous and carefully labeled voice databases, make VitalVoice a unique Russian speech synthesis technology.”

Thus, the Rupor notification system performs its functions as naturally and imperceptibly as possible for the notified subscriber, which is a rather important factor (who wants to listen to a broken electronic voice).

The notification is made in several ways: via the internal telephone network, via the city / long-distance telephone line, via GSM communication channels (mobile phones, SMS messages). The list of alerts is impressive, isn't it? In fact, you can deliver information anywhere in the country and directly to the subscriber. At the same time, the cost of dialing does not differ from the cost of a regular "human" phone call.

Software

Another plus of the Rupor system is its software. I must say that the developers did their best, as the management and planning program has all the functions that you may need when planning an alert. Priority system among notified subscribers, notification on all phones of a specific subscriber, recording of the subscriber's answer (very useful thing), fixing notifications about delivered SMS, importing notification text from an audio file - this is far from full functionality.

The program has a pleasant interface, the text is well viewed, given the non-standard color scheme of the window (I must say, it adds style). The interface is intuitive, not to mention the fact that it is also in Russian - in general, even users who are not particularly literate in working with a PC will not have problems with scheduling notifications.

An extremely important point for most organizations is that Rupor's software allows you to integrate it with 1C systems (another bold plus for Rupor), any database and ASKP "Complat". The latter, for example, is very useful for utilities and will allow you to set up, say, automatic notification of debts for services.

Conclusion

In total, we have a flexible notification system that allows us to perform almost all tasks. This system will not only save time, but also allow you to notify all the necessary people without unnecessary staff costs. An important point in all this is the possibility of introducing the system into the structure of any organization.

If we talk about my subjective impressions, I can say that I am impressed by the possibilities and ease of use. I did not notice any obvious shortcomings, but it should be understood that when integrating the Rupor, problems may arise caused by subjective factors. Well, that's what tech support is for ;).

Evgeny Kuchuk, SASecurity gr.