Telephony to the office: select a communication system, equipment and subscriber number. Office PBX: IP telephony for the office How to make internal telephone communication in the office

Telephony provider Grand Prix Telecom provides telephony services for legal entities: local digital telephony - Moscow and the region, long-distance and international telephone communications. Modern equipment and digital lines provided by the telephony operator Grand Prix Telecom provide quality and stability of communication, high availability and instant connection with any subscriber anywhere in the world. A full range of telephony services and communication equipment is available to all clients: IP PBX, SIP phones, Voip gateways and other professional IP equipment. Telephone installation of offices and enterprises from the telephony provider Grand Prix Telecom,

Providing telephone services

All this allows you to choose exactly the option that is most suitable for your organization. Thanks to this, telephony has become accessible to everyone without exception. I would like to draw your attention to the fact that these communication systems have wide functionality. For example, digital or IP communication allows you to connect an unlimited number of lines, which is an ideal solution for corporate clients. In addition, using the code 495 or 499, the customer can choose a beautiful number, which will allow him to stand out from the competition. Corporate telephony for an enterprise will optimize the workflow of employees and add new opportunities for communication in production.
Among other things, modern telephony provides the highest quality of communication. It has maximum protection against unauthorized entry, so you won’t have to worry about eavesdropping and leakage of confidential information. Moreover, this is the most profitable offer for an office, because you can combine several regional branches into one network.
The Grand Prix Telecom company offers you the most profitable opportunities for long-term cooperation. Our experienced employees will develop an individual project taking into account the specifics of your organization, and then connect a multi-channel number with additional functionality. You can discuss all questions with our consultants.

A person spends most of his adult life communicating with colleagues, clients, friends, bosses, or simply acquaintances and strangers. Communication is one of the fundamental needs of each of us. That is why, since the times of signal fires, humanity has been developing new and improving established means of communication. The telephone entered our daily life at the beginning of the 19th century. At first these were bulky and inconvenient devices. But, improving year after year, the telephone eventually became one of the most advanced means of communication. Today, the telephone is the most popular means of communication for billions of people. A telephone networks, have already covered the whole world and are present in all parts of the world.

Our advantages

Free visit to inspect the facility in Moscow and the Moscow Region
Free preparation of a commercial proposal or project
Efficiency - from your first call to the start of installation work 3-5 days

Telephonization

Telephonization, in a general sense, is the process of providing an office, enterprise or other facility with internal and external telephone communications, means of switching and other equipment. Full telephone installation significantly improves labor productivity both in the office and in enterprises of all shapes and sizes. Eg office telephone installation- good form for any self-respecting organization. The following types of telephone networks are distinguished:

• Internal telephone network. It is used to connect subscribers within the territory of one facility (office rooms) or a group of them (communication between various workshops, administrative buildings and other facilities in a large enterprise).
• External telephone network. It involves connecting the internal telephone network with the outside world through a centralized external line. The connection can be either single-channel or multi-channel.

Functionally and in terms of design, telephone systems are divided into two types - analog and digital. Analogue telephony is a well-known type of telephone communication, available to us since the times of the Soviet Union. Its widespread use, simplicity and accessibility are the main positive qualities of this system. Digital telephony - modern look telephone communications, characterized by integration into modern computer and network protocols.

This subtype of digital telephony, IP telephony, is gaining increasing popularity throughout the world. He is distinguished by such positive qualities as:

• Low cost of telephone calls.
• Excellent quality of communication and fax transmission.
• Combined access to the Internet computer network.
• Global roaming.
• Low equipment cost compared to analog communications.

Design, installation and maintenance of telephone networks

Telephone installation design

Professional design is the key to high functionality, reliability and long-term, uninterrupted operation of your telephone networks. At the initial design stage, information about the object is obtained, the features and specifics of the building and/or its premises are studied. The main tasks of the telephone network are clarified. At the next stage, a detailed technical specification for laying a telephone network is drawn up and approved with the customer. Having in hand the initially agreed upon telephone installation project Our specialists begin detailed design of the telephone network. At the same time, an explanatory note for the project is being developed.

Telephone installation

The installation of telephone networks carried out by our specialists is a professional and high-quality job, completed on time. Our specialists have an understanding of all the nuances and difficulties that may arise when laying telephone networks at facilities of any complexity and configuration. Telephone installation includes the installation of the telephone network itself, checking and testing the network and communication equipment, installation and configuration of cross-connect equipment, installation and configuration of PBX and all additional equipment.

Maintenance of telephone networks

Maintenance is a set of works aimed at maintaining good condition and compliance with the specified parameters of your telephone network. Over time, it may be necessary to perform preventive and repair maintenance on your telephone network. Our highly qualified specialists will quickly identify and eliminate any malfunctions in your communication networks of any complexity. We monitor all innovations in the field of telecommunications technologies, which always allows us to guarantee high quality telephone network maintenance. Carrying out all necessary preventative maintenance will allow your telephone network to operate efficiently, stably and uninterruptedly.

Our company is a guarantee of reliability, quality and high level of service

In the modern world, telecommunications play a major role in everyday life and work. Reliable communication in your office, store or mall will significantly increase labor productivity and the level of comfort of the entire team. Our company guarantees the quality of all work from the design and installation of your telephone network to its preventive and repair maintenance. We also carry out effective configuration of automatic telephone exchanges of any class and type. By contacting our company, you are contacting professionals in their field.

Office telephone installation: how to organize from scratch and without problems. The work of any company involves constant telephone communication, both internal, between employees, and external, with clients, partners and suppliers. At a certain stage of business development, a landline telephone cannot fully cover the company's needs for telephone communication. Then the owners think about organizing telephony that can provide them with corporate and external communications.

But installing telephones in an office can be problematic, since installing wires, creating additional channels and connecting various options takes time. In addition, these services are expensive, and the fees for international calls are high. Decide this problem IP telephony will help. Connecting it and setting the necessary parameters does not take much time. Tariffs for connecting and using this type of communication are affordable.

What is office telephone installation?

Telephone installation is a process that involves providing an office or any other facility with a telecommunications system, including everything necessary for external and internal telephone communications. The ability to organize IP telephony for an office has made this process much easier - there is no need to buy and install any additional equipment or install telephone lines.

The software required for telephone installation is located on the server of the IP telephony provider - this frees the office from bulky PBXs and telephone cables. If the need arises to move, the company's telephone number remains the same, there is no need to look for a new analog telephone service provider.

Office telephone installation

Office telephone installation using IP services

Setting up an office telephone using IP services is not difficult. This procedure is carried out over several days. Answering questions, it can be noted that IP telephony:

• Can be used together with analog. But you will need to install an IP gateway to which the wires will be connected;
• Existing phone numbers can be connected to the IP network. But it would be more rational to use virtual numbers;
• Radiotelephones and other telephone devices are installed at the request of the customer. They are not required to use the technology;
• To use this technology, you will need to install Skype/one of the SIP applications, as well as basic software;
• When connecting a virtual PBX, all devices that will be used are connected to it (regardless of the location of each of them);
• Then they are created additional channels, after which employees of remote offices/warehouses/production sites can communicate with each other and transfer calls;
• Calls within the network are free;
• The throughput of an office PBX is determined by the number of channels connected initially;
• The required connection speed is calculated based on the expected call flow;
• Users of analogue communication services will be able to call at the usual rates in their region;
• Calls from landlines, mobile phones will arrive without problems;
• Tariffs for this type of communication are cheaper, and the quality of communication is better;
• IP telephony will become a more rational solution than analogue services.

The Freezvon company allows the possibility of connecting regular numbers to an IP network, a combination of using analogue and virtual telephony. To implement this idea, you will need to install an IP gateway to which telephone sets will be connected. But this option is not recommended, since the likelihood of failures increases sharply. It would be more rational to use virtual numbers with forwarding to mobile/radio phones.

Virtual mini PBX is the most flexible, thoughtful, suitable for use in a wide variety of business areas. If you have a remote office/premises, conduct telephone communication will be more problematic than using the existing Internet connection. The decision to connect IP telephony will be the most rational. Thus, you will be able to connect not only remote offices, but also warehouses and industrial premises to the network.

Calls within the network will be free, and tariffs for using the service will be low. Landline/mobile phone users will be able to get through without any problems. Therefore, there is no need to connect to the telephone network. Skype/SIP applications are needed to forward calls to user accounts. The main software will be installed by Freezvon specialists after making the necessary calculations.

Why is office telephone installation becoming a problem for managers?

Office telephone installation often becomes a problem for managers, since initial stage many questions and additional nuances arise. Business owners often ask questions:

1. Is it worth laying wires and installing radiotelephones?
2. How important is it for employees to be able to go out into the hallway to talk on the phone?
3. How necessary is a connection to a landline telephone line?
4. Will IP telephony be a more rational solution?
5. What connection speed is required for uninterrupted use of this type of communication?
6. Is it possible to connect existing phone numbers to an IP network?
7. What will be required to connect remote offices/warehouses/production sites to the network?
8. Will there be charges for calls within the network?
9. How many calls will it be possible to process within 24 hours?
10. Which software will need to be installed?

The answers to all these questions determine the entrepreneur’s choice in favor of analogue/SIP telephony. In addition, taking into account all the nuances directly on site will allow you to satisfy the company’s needs as fully as possible.

The first step is to choose an IP telephony provider. Next you should order virtual number– a service that provides a mobile, landline or Toll Free phone number with the code of the desired country, city or mobile operator. These numbers are various types, intended for calls, SMS and faxes.

For offices, city virtual numbers are most often used; they can be made multi-channel, if necessary, and the Toll Free number is the default. If you want to organize a call center, or still need an autonomous telephone exchange, you can order a virtual PBX, thereby gaining access to the server where all information about your company’s calls will be stored.

This service includes a virtual number, free calls within the network, recording all conversations, and also allows you to create SIP accounts for cheap outgoing calls over the Internet. You can quickly change parameters and connect additional devices after the company expands independently through the user account on the website / with the help of Freezvon specialists.

Still have questions? Contact Freezvon technical support. Our specialists work 24/7 and are always ready to answer all your questions. You can contact them via Skype, email, online chat or call the numbers below.

The landline telephones we are all familiar with are becoming a thing of the past today. They are being replaced in offices and enterprises by IP telephony - the ability to communicate by phone via the Internet. In our material we will look at the rules for organizing telephony in the office, choosing a suitable communication system, provider and telephone sets.

Analog and IP telephony

Analog telephony- this is a familiar method for receiving and transmitting a telephone signal, which consists of encoding audio messages, converting them into an electrical signal, which is then transmitted through communication channels through an ordinary telephone cable. Before reaching the second subscriber, the encoded information is decrypted and then transmitted to the recipient.

IP telephony is a method of receiving and transmitting voice data over the Internet from one server to another server, while encoding occurs according to protocols, the signal is transmitted digitally over the communication channel, and the volume of data is compressed. Also, IP telephony today, in addition to voice data exchange, includes video communication.

Today, analogue telephony is being actively “displaced” from the service market by IP telephony - calling via the Internet is convenient, fashionable, and cheap. But when choosing the appropriate type of telephony to equip a company office, it is worth considering both options, since each has a number of advantages and disadvantages.

Telephony within our means computer networks became popular in the world at the beginning of the 21st century. Today, IP telephony is used as ordinary users the World Wide Web and corporate clients– firms, offices, corporations. Thanks to the peculiarities of the system, IP telephony is much cheaper than traditional analogue telephony - the cost of calls, especially long-distance and international calls, is much lower here.

IP telephony has a number of functionality. Speed telephone connection IP telephony is really high, which means when using it it is possible to transmit more than one telephone call. That is, an additional telephone line, one or several at once, can be easily and simply added to the office. Since with IP telephony calls are made through computers, there is immediately the possibility of making conference calls, forwarding calls, automatically redialing a number if the subscriber was unavailable, caller numbers are determined in automatic mode and all this without charging additional fees. In analogue telephony, such features can also be connected, but an additional fee will be charged for all listed options.

Also, using IP telephony, the subscriber can immediately protect himself - the telephone signal will initially be digitized and encrypted. Also, the convenience of IP telephony lies in the fact that to make a call you only need an Internet connection and a connection to an IP telephony provider. The Internet today is almost everywhere. Using IP telephony, subscribers can connect video calling functions, exchange messages while a call is in progress, create audio conferences, their address books, find out online whether other subscribers are available for calls, and the quality of IP telephony communication is really high.

Awareness of all the possibilities of IP telephony forces company owners to equip their offices with this particular type of telephony. But don’t forget about the advantages of analog telephony.

First of all, it must be said that this method telephone installation is simple, proven, traditional, reliable. The quality level of analogue telephony communications today is quite high, and the equipment is landlines- are quite cheap. A simple landline telephone today can be installed in any office, in any room; this does not require serious time or money, and the Internet and computers are not required to make calls.

As for the disadvantages of analogue telephony, this includes the high cost of long-distance and international calls, difficulties when it is necessary to connect an additional number - this will require a separate line.

Experts attribute the disadvantages of IP telephony to the need for a stable Internet signal and sufficient data transfer speed from 512 Kbps. But in general, all companies and offices that switched to IP telephony after analogue telephony note a significant reduction in the cost of calls, and time is also saved for company employees - calls are made quickly and conveniently.

So, if the activities of your small company do not involve calling other subscribers and receiving numerous incoming calls, then it is better to organize an office PBX using traditional analog phones using analog mini-PBXs. If the company’s activities will be directly related to the work of employees “on the phone”, or receiving calls from all regions of the country, then the best option is to organize IP telephony in the office.

How to connect telephony for the office

In order to connect telephony in the office, it is necessary to purchase additional equipment, the choice of which is quite large today.

First of all, for an office in which several telephone subscribers are expected to work at once, it is necessary to install a mini-PBX. Installation of a Mini PBX is necessary in companies with more than five employees who sit in different rooms. If the company is small, located in one office and the specifics of the work are not related to making outgoing and processing incoming calls, then organizing office communications will not be necessary. Mini-PBXs can be analog (for making calls through regular landline phones in the office) and virtual. A virtual PBX is a local telephone exchange necessary for making calls to a company. If an analog mini-PBX is installed directly in the office, then a virtual mini-PBX is physically located at the provider, and the client only pays for connection to it and pays a monthly fee subscription fee. The mini-PBX is configured by the provider.

Virtual mini-PBX services are provided today by almost all major Internet providers, telecom operators, as well as companies offering IP telephony services. A virtual mini-PBX can be installed in an office, regardless of how many employees will be working there. phone calls. Using a virtual PBX you can organize wireless communication inside the office, configure the necessary functions depending on the need for a specific enterprise or employee. Installing a virtual PBX today is low-cost and quite simple - market virtual PBX in our country today there are more than 80 thousand companies and among the huge number of telecom operators providing these services, every office owner will be able to choose the most suitable option.

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To make calls using IP telephony to the office, you will need to install IP phones. An IP telephone is a telecommunications device for providing communication between two subscribers using IP telephony for voice communication. Externally, an IP phone looks like a regular, familiar “home” phone to all of us. It has keys for dialing a number, a display where the telephone number of the called subscriber is displayed, a handset, and a connector for connecting to an IP network. Connect such an IP phone to a computer or directly to an Internet line. The familiar IP phone is chosen by users who are “accustomed” to a regular handset. But for greater convenience, IP phones are now being widely replaced by so-called softphones.

Softphone is software for personal computer, which allows you to make telephone and video calls over the Internet without using a telephone, thanks to the use of a special headset. The softphone can be installed today on any computer or mobile device– as an example we can cite the well-known Skype program, which operates using its own specialized protocols. Thanks to the use of softphones, users can also exchange instant messages, carry out voice conferencing, and receive numerous other capabilities. Softphones are also called “free softphones.” They are easy to use and economical Money– There is no need to buy a separate telephone set. To run the program on a computer and make a voice call, you only need a headset - headphones with a microphone that connect to the computer, and a pre-installed program.

The disadvantage of using softphones is the dependence on the quality of the Internet connection - if the Internet speed is low, then calls will freeze or be completely interrupted due to low traffic. Also another “minus” is that the use softphone possible only if you have a computer - if the subscriber is not near the computer, he will be able to miss an important incoming call.

Select a number for IP telephony

The telephone number for any organization is its “face” and “business card”. First of all, the office manager needs to decide which number is needed for the operation of his company - a multi-channel number or the simplest landline number. Depending on the needs - the need to create a call center or ensure communication within the office between employees - he will have to make his choice.

Multi-line phone number today it is a tool that helps business development. By installing such a number, you can receive several calls at once, and calls received at such a number are forwarded to company employees who are not busy talking on another channel at that moment. Connecting such multi-channel numbers is ideal for call centers and companies specializing in promoting their services over the phone and receiving numerous calls from clients. Thanks to such a multi-channel telephone number, the client will no longer hear the characteristic “busy” tones on the handset, and the connection will occur in the shortest possible time.

Virtual multichannel number is a service that many telecommunications companies provide today. The essence of virtual multi-channel number the fact that it is not tied to a specific location, but allows you to remotely connect to the company’s equipment to forward calls. By connecting such a virtual number, for example, with the Moscow code, calls can be received by a company that is actually located in another region. That is, it creates the appearance that the office is located in the city the subscriber needs. Also, such calls can be forwarded not only to the company’s office, but also to personal numbers employees and even home telephone numbers.