274 user considered this page useful.
Quick response:
- Contact technical support. There is a free 24/7 line for this purpose. 0611 . Here you can find a list of all paid services and refuse their further use.
- USSD request. You can find out where the money is going by sending system command *110*09# . The response message will contain a list of all activated services.
- Call. There is a dedicated line that provides complete information on the tariff plan. To do this you can call the number 067409 , the system’s response will come in the form of an SMS notification.
- Transition from any browser to the official website BEELINE.
An interesting detail is typical for any cellular providers in the Russian region: unauthorized withdrawal of funds from the subscriber’s personal account. In this case, we are not talking about fraudulent actions on the part of the operator, but about the forgetfulness of the users themselves. Often, various services are connected to the number, which are positioned as free service. However, this is just a marketing ploy. The free period is usually limited to a certain period, after which the paid subscription is automatically activated. How to find out why they withdraw money on Beeline? Here you need to find out to which number the debit is being made, and then cancel further subscription to services. In this case, the yellow-striped operator offers several options for action.
How to check expenses
Why do they withdraw money on Beeline? In most cases, these are activated paid subscriptions and services; payment may also be charged for the newsletter of the Chameleon service if the user clicked on the link in the message sent by the system. This action automatically issues a paid subscription to news from this resource. However, there are also more prosaic situations. In some cases, there is a failure in the operator’s billing system, so the number is charged incorrectly for voice services. In any case, the provider will not notify the user about additional expenses; you will have to find out the reasons for the charges yourself. You can do it like this:
- Contact technical support. For this purpose, there is a free 24-hour line 0611. Here you can find out a list of all paid services and refuse their further use.
- USSD request. You can find out where the money is going by sending the system command *110*09#. The response message will contain a list of all activated services.
- Call. There is a dedicated line that provides complete information on the tariff plan. To do this, you can call 067409, the system’s response will come in the form of an SMS notification.
Important! You can find out where money goes from Beeline for free. The service works not only in the connection region, but also in regional roaming.
Using your smartphone to check your expenses The written-off balance can be checked online. Beeline offers its subscribers a cost detailing service. To do this, the following algorithm of actions is used:
- Transition from any browser to the official BEELINE website.
- Authorization in “Personal Account”.
- Transition from the main page to the finance and detailing section.
A complete list of financial transactions for the current issue will be presented here. Reports can be viewed for any period within 6 months. If desired, you can order a printout of expenses in XLS or PDF format, which will be sent by email.
Peculiarities
Checking expenses from mobile To prevent the operator from debiting funds from the account, subscribers need to take basic precautions when working on the network. In most cases, subscriptions are activated when visiting various sites whose owners are trying to promote their services. Here you need to adhere to the following rules:
- Do not accept number verification codes.
- Do not publish your data on dubious resources.
- Do not send messages to short numbers.
Important! If a site asks for personal information, it is better to leave this resource in order to save cash.
If the services were still connected to the number, you can unsubscribe in your “Personal Account”. To do this, you need to go to the service management section. All paid options that have been activated on the number will be displayed here. You can refuse services using virtual keys by moving them to the “OFF” position.
Additional features
You can disable expense detailing by sending SMS to short service numbers. In particular, by sending a message to number 1401 indicating the address Email, you can order detailed expenses for any period. The report will be sent in XLS or PDF formats.
In addition, you can use the command *122#. After processing the request, mobile phone You will receive a report on the subscriber’s last 5 paid actions.
Both services do not require a connection and are provided free of charge. It is worth noting that you can access the system 10 times a day maximum.
Video for the article
Payment for communication at the end of the month can be an unpleasant surprise if you do not control your payments with the operator. Beeline users notice a mysterious disappearance of funds from their accounts. There may be several reasons, and it is worth understanding them.
If money has disappeared from your phone balance, it is important to understand why this is happening. Charges will most likely continue until the subscriber disconnects unnecessary functions or will not change the tariff. Money doesn’t just disappear, the provider withdraws it for its services. You need to understand which function costs a pretty penny.
Globally it is possible to distinguish four reasons, which lead to unknown loss of funds. This:
- Changing Beeline's marketing strategy. The company reserves the right to change the terms of the tariff. In most cases, clients are warned about this by SMS or call. But sometimes the service package may become more expensive, and the user only finds out about this during payment or checking the balance.
- Activities of third party services. There are many organizations that offer additional paid services. This could be sending out horoscopes, jokes, news, and so on. Options are enabled voluntarily by the subscriber or accidentally when following a link or pressing a button "Confirm" in newsletters.
- Additional functions from the operator. Beeline can also add options without notice. Most often, they are paid even if the person does not use the service.
- According to the provider's rules, several numbers can be issued for one user. If this is documented, the money is debited from one account in favor of repayment debt according to the second.
How can I find out what money was withdrawn for via phone?
You can find out what the money was written off for through your phone or computer. In the first case, you can use the application, call the operator or send a message. A specialist will give you any advice, you can call him at. It happens that all operators are busy and it is impossible to reach them. In this case, dial 8 800 7000 611. The consultant needs to explain the situation, find out for what functions the money was withdrawn and how to refuse them.
How to check what money is being written off for using the USSD command?
Short commands are an easy way to see what Beeline withdrew money for without long waits on the line. If a debit is noticed, you need to dial the combination * 122 # . In response comes a report on the latest 5 debits from a Beeline account. Among paid services, we often find those that the user didn’t even know about.
How can I see what paid services are connected?
Money can be written off for paid Beeline services. This is the most common reason for funds disappearing. You can figure out why your balance is decreasing using one of the methods described above. In your account or through the application, you can go to the item "Services", there will also be a list of options, including paid ones.
If you don’t have an account and don’t want to install the application, you can send a command from your mobile phone. When you call, a message is sent to the number with a list of all paid services that are activated on the phone.
How to disable Beeline paid services?
Among all the provider's offers, only a few may be useful. In order not to waste money, you need to disable paid services in your Beeline personal account. To do this, in the tab "Services" you need to find the one that is not needed. Opposite the option name there will be a virtual toggle switch; move it to the left with the mouse. This can be done with all functions. For those who have not created a profile, you can call .
What to do if itemizing expenses did not help?
In rare cases, even a write-off report does not help. Then you can find out why the money is written off at the Beeline office. The nearest Beeline subscriber support center can be easily found on company portal. Select your city and area. When contacting the branch, the client must have a passport and an agreement, if signed.
Competition between leading operators cellular communications Russia is forcing them to use various tricks, with the help of which they can simultaneously manage subscribers and increase their profits. For this purpose, Beeline unilaterally changes outdated tariff plans to new ones, often unprofitable for clients, and also strives to different methods impose paid services. But what should people do who are used to saving and are very surprised by sudden debits from their account? To understand where money goes on Beeline, we suggest understanding the reasons and ways to control services and subscriptions.
Top 4 reasons for writing off money from your account
Unfortunately, the number of complaints about the incomprehensible disappearance of money among Beeline clients is constantly growing. This fact is explained by the sum of two components: a change in marketing activities within the telecommunications company and the active actions of third-party organizations offering for a certain subscription fee subscribe to the newsletter for horoscopes, jokes, weather forecasts, etc. Taking into account these factors, a total of 4 reasons can be identified that explain why money is withdrawn on Beeline.
- For providing paid subscriptions from third-party Internet resources. This is the most common reason for debiting money from an account, since it is easy to activate a subscription without knowing it. For example, when clicking on a link while surfing the Internet from your phone, when replenishing your account through an unverified site, while making online purchases.
- For the provision of paid services from Beeline that were ever connected and which the subscriber forgot about.
- Money can be withdrawn for debt using another number documented for one person.
- Because of hidden services, which were initially activated in the tariff package, but were not announced by the operator. Withdrawal of money for this reason often occurs during a remote transition to another tariff plan.
Order details
After finding out the reasons, the user is left with two unresolved questions for Beeline: how to find out why money is being withdrawn from his account and how to stop debiting money? The most the right decision will be an order detailing expenses for the period of interest. The procedure itself is simple and can be completed in a couple of minutes in your Personal Account, in mobile application“My Beeline” or through Beeline technical support.
The document provided by email or on the page in your Personal Account will indicate where the funds went and in what amount.
How else can I check debits from my Beeline account? Firstly, you should periodically use the free “Easy Control” service, which allows you to view 5 latest changes mobile account. You can familiarize yourself with the conditions for obtaining details and “Easy control” in the article.
Secondly, send a USSD request * 110 * 09 # or call 067409. As a response, you will receive a message with a list of paid subscriptions activated on the SIM card.
Third, download Personal Area user, on home page which displays all connected services.
If you are unable to determine on your own why the money is being withdrawn, you should contact the helpline at 0611 or visit the subscriber service center.
Disable unnecessary options
There are several ways to stop receiving paid content:
- in the “Services” section of your Personal Account;
- in the “My Beeline” application directly from your smartphone/tablet;
- using an individual USSD command for each option, which can be found on the operator’s official website.
