How to fix Firefox. And what to do if you can’t enter the “Gosuslugi”?

System administrator Anton Sevostyanov prepared a user manual Mozilla Firefox, which told how to enable JavaScript support.

Hello dear friends! I will tell you what to do if the Gosuslugi website (the method is also relevant for other services) suddenly stops working. Firefox recently updated to version 52 which does not support some plugins. Let's see what happened and how to deal with it.

We open the website "Gosuslugi" and try to go to your personal account. A message appears that the plugin is not installed. Brave claim! Let's check it out: Menu - Add-ons - Plugins. It turns out that the developers refused to support some of the plugins. Let's go to the "More" menu.

It turns out that the failure with the "Gosuslugi" occurred due to optimization, which was supposed to increase the performance of the browser. To make it easier for users to switch to new version, the developers have created a special version of Firefox ESR, which supports all the usual features of the program. You can download it.

It is recommended to install the 32-bit version because 64-bit still does not support all features.

Install the program, the required one will appear in the list of plugins - Crypto Interface Plugin, which is required to work with the site "Gosuslugi".

Thus, if you have problems with the operation of any services in Firefox, check current version browser. remember, that Firefox installation ESP with support outdated plugins is a temporary solution. Going forward, you'll still have to look elsewhere, as Mozilla guarantees support for Firefox ESP until the end of 2017. I don't recommend using outdated version, because this way you expose your computer to the risk of infection.

In the next video, I will talk about the automatic opening of pages in different browsers. This feature is useful in situations where correct operation The service requires multiple browsers.

Anton Sevostyanov
System Administrator,

Before setting up, make sure that the technical parameters correspond to the recommended ones.

Microsoft Browser Internet Explorer version 6.0 and above.

The plug-in of the portal of public services, corresponding to the operating system used.

Setting up Internet Explorer

In the "Tools" menu item, select "Internet Options", then go to the "Security" tab in the "Trusted Sites" zone.
Click the "Sites" button and enter gosuslugi.ru in the "Websites" text field.
Uncheck the box next to "All sites in this zone require server verification (https:)"
After adding the site address, go to the "Other" tab.
In the Security window, select Trusted Sites.
In the "Security Settings - Trusted Sites Zone" tab, set the value to "Enable" in the "Access to data sources outside the domain" item.
In "Security Settings - Trusted Sites Zone" enable all items " ActiveX Controls and connection modules.
Save the changes by confirming the action by pressing the button that will appear after clicking "OK".
In the "Privacy" tab, change the level to "Low", turn off the pop-up blocker and click "OK".
In the "Advanced" tab, enable "SSL 1.0" and "TLS 1.0".

After completing the above steps, the browser is ready to work.

Installing and configuring the plug-in of the portal of public services

Download the plugin by following the official link https://esia.gosuslugi.ru/sia-web/plugin/upload/Index.spr .
Make sure you download the appropriate plugin for your OS (plugins are available for Windows versions XP, Vista, 7, 8, 10, as well as systems such as Apple Mac OS X 10.8 and above, Linux LSB .6/4.0 32-bit and 64-bit).
Start the download and wait for it to finish.
Run the plugin installation, then restart your browser.

With almost no user intervention, the required plugin will be installed and activated. You don't have to make any additional settings.

Registration on the State Services Portal

On the page of the portal of public services, go through the registration procedure by clicking on the button "Personal account - Registration".
Choose the registration option - for a legal entity, an individual or an individual entrepreneur. Individual fills in 4 points, these are “last name”, “first name”, “ mobile phone», « Email».
Confirm your e-mail and phone by entering the sent code.
IN personal account edit your personal information.
Submit the entered information and your identity using an electronic signature (EDS). Also, two other confirmation options are available to users - in person and through the Russian Post.

If the identification procedure was successful, a message will appear stating that the registration is completed and the account is confirmed.

When choosing a confirmation method, please note that all portal features will be available only if you have an EDS. Therefore, it is recommended to purchase a signature from a certification authority. The validity period is 1 year, which means that within 365 days you will be able to work with the portal remotely, saving yourself from personal visits to various departments.

Electronic signature on public services does not work

If the portal of the State Service does not see the EDS, it is necessary first of all to check the signature for validity. To do this, it is better to switch to the current version of the portal at gosuslugi.ru/pgu. In the footer of the site, click on the link " reference Information". In the section that opens, select the "Electronic signature" item. Then choose the appropriate verification option:

Certificate validation.

Checking the ES in a document in the PKCS # 7 format.

Checking a disconnected ES, in PKCS#7 format.

Checking a disconnected ES in PKCS#7 format by the value of the hash function.

Attention! To check the EDS for public services, you do not need to enter account. The check is available to unregistered users.

You can find the reason for refusal to accept a signature in the following ways:

Reason in the browser:

Check the browser for compliance with technical parameters.
Update browser version, reinstall it, disable additional plugins and extensions.
Log in to the portal from a different browser.

To expand the capabilities of Yandex.Browser, it is endowed with the function of connecting plug-ins. If you want to manage their work in this web browser, then you are probably interested in the question of where they can be opened.

Since users often equate plugins with extensions, we will try to consider all possible options access to both plugins and add-ons.

Method 1: through browser settings (relevant for Flash Player)

The Yandex settings menu has a section that allows you to manage the operation of such a well-known plugin as Adobe Flash Player.

Method 2: Navigate to the plugins list

A plug-in is a special tool that does not have an interface, aimed at expanding the capabilities of the browser. If Yandex does not have enough plug-in to play any content on the site, the system automatically offers to install it, after which the installed components can be found in a separate section of the web browser.

Go to the Yandex web browser using the following link, which must be entered in the address bar:

browser://plugins

A list of installed plugins will be displayed on the screen, where you can manage their activity. For example, if you select the disable button near Chromium PDF Viewer, the web browser, instead of immediately displaying the contents of the PDF file, will only download it to the computer.

Method 3: Go to the list of installed add-ons

Add-ons are miniature programs that are built into the browser that can give it new features. functionality. As a rule, the add-ons are installed by the user himself, but in Yandex Browser, unlike many other web browsers, some interesting extensions are already installed and activated by default.

Method 4: Go to the advanced add-ons management menu

If you have paid attention to previous method going to the menu for displaying the list of add-ons, you probably could notice that it lacks features such as removing extensions and installing updates for them. But the advanced add-ons management section exists, and you can get to it in a slightly different way.

Go to the address bar of Yandex.Browser using the following link:

browser://extensions/

The screen will display a list of extensions where you can manage your activity installed add-ons, completely remove them from the browser, and check for updates.

Visual video on how to find plugins and update them

So far, these are all methods that allow you to display plugins in Yandex.Browser. Knowing them, you can easily manage their activity and presence in the web browser.

One of possible errors when working with the State Services Portal, it is on the user's side, namely in his browser - a program with which they browse web pages. Knowing if the error is in your software difficult - so you should just try this method.

What are the errors?

The browser is using old files. When you first access a web page, the browser remembers (caches) some files so as not to waste resources on downloading them again. These files may be responsible for the performance of a particular functionality. The error occurs when the visitor's browser uses previously saved files, while the executable files on the portal itself have changed: the developers have introduced new functionality or modified the old one. Accordingly, with "old" files, an error may occur when interacting with the portal.
The browser does not support the required features. The browser is essentially a set of rules that tells it how to process this or that code. That is, the same document may work/display differently in different browsers. Such differences are laid down by the developers at the development stage of the program and you cannot influence them. This suggests that the State Services portal can work correctly in one browser, but not in another.
Problems with the plug-in for working with public services(only relevant for legal entities). For a legal entity to work with the State Services Portal, you need to install a special plug-in (more about installation and possible problems read the link https://www.gosuslugi.ru/help/faq/yuridicheskim_licam/2744).

How to solve the problem with the browser?

Option 1: Clear cache and cookies

When contacting the technical support of the State Services portal, you can often hear the advice to clear the cache and cookies of the browser you are using. Here you have two options: "clean" the browser that you use as the main one, or use a different (non-main) browser.

The first option is good because you do not need to change the usual program. But there is also a significant drawback - all sites where login is required ( social media, email, etc.) will be logged out. If you do not remember the passwords for these accounts, you can easily lose access to them. Plus, all history of previously visited sites will be lost to you. If you have recorded the necessary data from the accounts you need and you do not need the history of visiting sites, then you can “clean” your main browser.

The second option implies that you are using any other browser that you do not use, or a freshly downloaded program. In any case, make sure the history and cookies this browser cleaned, but it is better to carry out the cleaning procedure again.

Use the keyboard shortcut to clear history and cookies. Ctrl+Shift+Del(simultaneously pressed) for operating system Windows and Shift + ⌘ + Backspace for Mac OS. Be sure to check the boxes for deleting your browsing history and cookies(see examples below).

Cleaning up the Google Chrome browser

Internet Explorer 11 Cleanup

Opera Browser Cleanup

Cleaning up the Mozilla Firefox browser

Option 2: Use a different browser

Even if you decide to simply clear the cache and cookies from your main browser and your problem is not resolved, it makes sense to use a different browser. Perhaps there have been updates in your Internet browser that now do not allow you to work correctly with the State Services Portal. In this case, simply clearing the history will not help you. But using a different browser will increase the likelihood of solving the problem.

Option 3. Set up the current browser (for legal entities)

Installing the plug-in for legal entities is a mandatory browser setting for correct work with the State Services and electronic signature. The problem may lie in an uninstalled plug-in, a plug-in that does not work correctly, the anti-virus system of the computer, etc. Additional information you can look at the problems and their solutions in the help section https://www.gosuslugi.ru/help/faq/yuridicheskim_licam/2744 or contact .

Which browser is better to use for working with the State Services?

The portal is designed to work correctly in all latest version most common browsers:

Google Chrome, Chrome Mobile;
Yandex Browser;
Mozilla Firefox;
Opera;
Apple Safari;
Mobile Safari;
Internet Explorer;
Android Browser;
"Satellite".

Therefore, there is no fundamental difference in which browser to work. The only thing is, try not to use older versions, because the risk of errors in such browsers increases and you will not be able to work properly in .

Plugin installation rules CryptoPro CSP in Mozilla Firefox differ depending on the version of the browser - 52 and higher, or older.

Mozilla Firefox version below 52

To sign documents in Mozilla Firefox:

Disable automatic update. To do this, go to "Menu" ⇒ "Settings" ⇒ "Additional" ⇒ "Updates" (Fig. 1).

Rice. 1. Location of update settings in Mozilla Firefox

Install version 51.0.1 from Mozilla Firefox official website.

To install CryptoPro Browser plug-in you need to follow the steps:

Download the installer from the official website of the Crypto-Pro company www.cryptopro.ru/products/cades/plugin and run the executable file.

2. In the CryptoPro Browser plug-in installation window, click the "Yes" button (Fig. 2-a).

Rice. 2-a. Installing CryptoPro Browser plug-in

3. Wait for the installation to complete (Fig. 2-b).

Rice. 2b. Installing CryptoPro Browser plug-in

4. Click the "OK" button and restart the Internet browser (Fig. 2-c).

Rice. 2-in. Installing CryptoPro Browser plug-in

Important

After installing CryptoProBrowser plug- inyou need to check if the add-on for working with an electronic signature is installed in the browser CryptoPro EDS Browser plug-in for browsers.

5. Open the browser, press the "Browser menu" button, select the "Add-ons" section (Fig. 3).

Rice. 3. Browser menu

6. Open the "Plugins" tab. Opposite the plugin "CryptoPro CAdES NPAPI Browser Plug-in" in the drop-down menu, select the option "Always enable" (Fig. 4).