Cainiao is a popular Chinese logistics company that is part of the Alibaba Group. Previously, the organization was engaged in postal transportation within the country, but now it is a leader in economy class mail to any corner of the world. Cainiao is a method of delivering practically untraceable postal items, with exceptions to the border of China or to the customs office of Yekaterinburg, where a new number unknown to anyone is assigned. The basic delivery time is 30-70 days. Parcels sometimes arrive at Mailbox. When you see the name of the transport company AliExpress Saver Shipping or Aliexpress Standard Shipping in Aliexpress, tracking is done through the Cainiao service. You can also notify about receipt by telephone from the local post office.
The advantage of this parcel supplier is obvious - low shipping costs, which allows us to receive goods ordered from online stores with free delivery. The disadvantages are the uncertainty of their location and low forwarding speed. Do not forget to track the warranty periods for protecting the goods and open a dispute in time if you did not receive the small package within the allotted time. Use our free automatic service to track any domestic or international postal parcels and correspondence.
Tracking global.cainiao.com in Russian
We have transferred all possible parcel statuses when tracking to global.cainiao.com so you can find out where your parcel is and what is happening with it.
Using the Parcels application, you can find out the exact location of your parcel in a few seconds or postal item delivered by Cainiao.
Very often people on the site ask what this or that parcel status means. And since they ask, then we need to figure it out.
Postal status and order status on Aliexpress are two different things!
This article will discuss about postal statuses , we also have an article. These are different things. The order status is tracked in your . And reflects the parcel information within trading platform Aliexpress. And the status of the parcel is tracked in postal services (Russian Post, China Post, etc.). Don't be confused.
Not all orders can be tracked
Please note that not every parcel can be tracked while moving from the seller to you. This is only possible if it has a trackable track. But how can you find out about this BEFORE ordering?
In the case of Aliexpress - open , then click on Delivery
And after clicking, you will see a menu with information about delivery methods. The last column will display information about the availability of the track (Delivery Information).
If this field says Not available, then your order will not have a track when you select this delivery, the parcel will not be tracked and the current postal status you will not be able to recognize the parcels.
How to track a parcel from Aliexpress
If this is your first time tracking a parcel and your package is from Aliexpress, then read our article. If your parcel is not tracked at all, then read.
Please note that the article describes the most common statuses. In fact, there are many more of them, but other parcel statuses are much less common. And yet, for some private courier companies, especially in China, the same statuses can be designated by different words. If you have a status that is not described in this article, ask in the comments, we’ll try to figure it out. Be sure to indicate where you saw this status!
Parcel statuses in the country of departure (for example in China)
While the parcel is in the country of departure, it may have the following statuses:
- Collection, Acceptance – the parcel was delivered to the post office. It is worth keeping in mind that the parcel does not immediately begin to be tracked using the tracking number given to you by the seller. It takes some time to process the parcel and enter it into the database. Usually the track begins to be tracked within 10 days.
- Opening (The parcel has arrived at the transit point) . Usually the postal code of the transit point is written next to this status. There can be many such statuses. Moreover, their order is not always correct. Probably transit point operators do not fill in the data right away. Therefore, one should not be surprised at the Opening status after Export.
- Arrival at MMPO (Dispatching, Processing) . In this status, the parcel is being prepared for export and shipment to the destination country. For some transport companies in China, this is the last status that is tracked.
- Export (Departure from outward office of exchange, Total Export) – means that the parcel has passed all the necessary procedures and has been sent to the destination country.
After the last status, it may take quite a long time until the parcel begins to be tracked in the destination country. If the parcel was sent without an international track, it may no longer be tracked at all.
Parcel statuses in the destination country (for example, Russia)
- Import (Import) – the parcel has arrived in the destination country. It is processed for transfer to customs.
- Reception at customs – transfer to customs for clearance.
- Customs clearance. Customs release – the parcel has passed all the necessary customs clearance and is being prepared for release from MMPO
- Left the place of international exchange of MMPO – the parcel left customs and was handed over to the post office for further dispatch.
- Left sorting center – the parcel is sorted and sent to its destination.
- Came to the place of delivery – the parcel has arrived at the post office. In principle, you can already receive it. Or wait for a notification.
- Product Delivered – the parcel has ALREADY been delivered to the recipient.
Please note that in the parcel tracking interface at Russian Post, for import, the addressee's index is indicated. Sometimes, in case of an error or a fake track, it may be clear that the parcel is not going to your post office. If the package has changed several statuses, but the index is still incorrect, then you should start worrying.
Unpleasant parcel statuses
The parcel statuses described above are quite standard. They mean the package is on its way. Sometimes the package may get stuck on statuses, sometimes miss some, but, in most cases, everything is fine. However, there are statuses that clearly mean problems:
- Return. Other circumstances - means that there is something wrong with your package. And it is returned to the sender. What is wrong needs to be clarified. It's best to start with hotline Russian Post Office 8-800-2005-888. After finding out the reasons and finding the culprits, you can think about what to do next.
- Return. Return to customs - similar to the previous paragraph. Usually means that the address is not written legibly.
- Unsuccessful attempt of delivery - usually accompanied by clarification about the reasons for failure. Inaccurate address, Incomplete address, Addressee dropped out, etc. In this situation, the main thing is to get to the post office before the parcel storage time expires - that’s 30 days. Also check whether the parcel arrived at the post office at all. Well, sometimes at the post office such statuses are given from a flashlight. But it's worth monitoring.
- Return. Expiration date – obviously, you forgot to receive the parcel on time and it was returned.
- Dosyl. Submission – the parcel arrived at the wrong post office and was redirected. That is, the parcel travels further. That is, this is not a problem, but you need to control the situation.
What do the letters at the end of the status mean (PEK, CAN, etc.)
These letters are often visible when tracking the status of a package at China Air Post. They indicate the IATA airport designations where the parcel was registered. Their designations can be seen on any air ticket purchasing service (SkyScanner for example;)).
What does NULL status mean (NULL, PEK)
This status is visible when tracking the status of the parcel at China Post. These are just internal China Post statuses that they haven't translated into English. Therefore, where there should be a translation, it is not there, but instead NULL. If you can’t bear to find out what this status is, switch to the Chinese version of the service, copy the status in hieroglyphs and translate it with Google Translator. True, this method does not always work. Sometimes in the Chinese version some statuses simply do not exist.
NULL, PEK means that the parcel was at Beijing airport. What she did there can be found in the Chinese version of China Air Post.
What does item arrived at OE in tne destination country mean?
OE - office of exchange - MMPO, Place of International Postal Exchange. This is a normal status, which means the parcel has arrived at customs and is undergoing customs clearance.
The track (package status) has stopped changing, the parcel is not tracked
Very often, restless buyers begin to worry when the status of the parcel suddenly stops changing. This often happens after export. It seems that just recently the parcel was briskly moving around China, changing status almost every day, and suddenly, after some Export of international mail, Arrived to destination country and similar tracks, the package stops moving..
If you recognize your situation, we have discussed this situation in detail in the article. In short, there are two options:
- If your track is international and is successfully tracked on the official website of your state mail (Russian Post, UkrPochta, Belpochta) and from the moment last update status has passed more than 2-3 weeks, then well - your fears are not without reason.
- If your track has never been tracked on the mail website. You checked the status of the parcel in personal account Aliexpress or some specialized site for checking the track, or the track format in general is clearly different from the international one (the correct international one is something like this RR123456789CN). This track often changes during export if the parcel is transferred to your state post office. That is, in your country such a parcel travels under a different track (which you do not know, and, as a rule, cannot find out). Well, the old track remains in the latest status. That is, there is nothing to worry about here at all. This situation is normal.
But be that as it may. Whether your parcel from Aliexpress is tracked or not, the main thing you should do is control the protection period and extend it if necessary or open a dispute.
Checking the seller on Aliexpress
Most problems with orders on Aliexpress can be avoided if you carefully choose a seller on Aliexpress BEFORE purchasing. There is nothing complicated about this and you can figure it out. But if time is precious and you don’t have time to figure it out, then use our service.
Finally
I have repeatedly written my personal opinion that when ordering goods from China you need to be patient. There is no need to worry if the parcel does not change its status for three days, a week, or two. This is a common occurrence. And on holidays, of which there are quite a few in China, everything stops. When ordering goods on Aliexpress, your parcels are protected. It is much more important for a successful purchase to spend more time choosing a lot and then control only the expiration date of the protection. Than monitoring the movement of a parcel 20 times a day.
And use services and programs to control the movement of parcels. There are quite a few different ones now.
P.S. from February 2018:
In the comments you often ask what this or that parcel status means. Most often, the unclear meaning of the status is associated with a crooked translation of the status issued by the Chinese carrier. Often the current status depends on the previous movement of the parcel, and it is now possible to understand what your non-standard status means now only by understanding how the parcel moved previously. Therefore, if you want to ask something about your parcel:
Write the tracking number of your parcel.
And we will ignore or delete comments like “What does XXX status mean?” Sorry, but I’m tired of copy-pasting “Write a track, we’ll see” into the void.
Statuses in Aliexpress are information about what stage your order or package is at. It is necessary to distinguish between statuses order(waiting for payment, payment verification, order processing) and statuses parcels(the parcel arrived at the sorting point, left customs, export, import). The order status is assigned to the order by the website itself and information about it can be seen in the order information. The status of the parcel is assigned by the post office and customs and is tracked on specialized websites.
We will look at both types of statuses and figure out what they mean.
Aliexpress order statuses
This order is awaiting your payment- Waiting for payment.This status is assigned to the order immediately after clicking the Place Order button - until payment is made. The time given to the buyer to pay for the order is indicated below in the form of a countdown timer. If the order is not paid within this time, it will automatically close and change to Closed status.
Your payment is being verified– Aliexpress verifies your payment.
Immediately after paying for the order, the payment is sent for verification by the site, and the order status changes to Your payment is being verified. Payment verification usually takes 24 hours, after which it is time for the seller to send the order
– The seller is processing your order
The order status changes to The supplier is processing your order. The time for sending an order is set personally by the seller and is indicated on the product description page. In the order, the time allocated for sending is indicated in the form of a countdown timer. If the order is not shipped within the specified time, Aliexpress will cancel the order. If the seller does not have time to send the order at the specified time, you can extend the processing time by clicking on the " Extend processing time" located under the timer. If for some reason you change your mind about placing an order, click " Request order cancellation" located there. More detailed information You can read about canceling an order in our article “How to cancel an order on Aliexpress.”
The seller has shipped your order - the seller has sent your order.
The order receives this status after sending the order and entering the track number into the system to track it. A new countdown timer appears in the order, indicating how much time is left until the end of the Buyer Protection program on Aliexpress. Button Request to extend Purchase Protection allows you to extend the duration of the Program if, after 40 days, the order has not been delivered. Button Open Dispute allows you to open a dispute (dispute) if the arrived product turns out to be of inadequate quality or does not arrive at all
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