SIM deactivation is a necessary action if you have lost your phone or it was stolen, or decided to temporarily leave the country or save on communications.
Many subscribers know that the number will be blocked automatically if they do not use it for some time, so they prefer to block it temporarily themselves so as not to lose it. We will describe for you several ways to block a Tele2 SIM card.
How to block a TELE2 SIM card via the Internet
For users of Tele2 services there is a convenient and simple service - Personal Area, which is available at the link https://my.tele2.ru/. You can use it not only to manage your account, services and tariff, but also to voluntarily block your SIM card. Follow these instructions:
- follow this link https://my.tele2.ru/,
- log in using your phone number,
- select item "Tariffs and services",
- click on "Voluntary blocking",
- follow the system instructions.
If you are unable to access the Internet or your SIM card has been lost, unfortunately, this method It won't suit you. You should use the other options described below.
We call the operator to block the TELE2 SIM card
If you have your SIM with you, you can deactivate it by calling the operator-consultant at 611. To do this, prepare your contract from the cellular company, remember the code word, find the PUK code and passport data. Provide all the necessary information to the specialist, and the blocking action will be carried out successfully.
When you need to contact an operator on this issue from a landline number, you can do this for free by reading the technical support numbers for different regions of the Russian Federation:
- Arkhangelsk and region – 8182 550 150.
- Bryansk - 4832 662 020.
- Belgorod region – 4722 375 375.
- Veliky Novgorod and region - 8162 550 150.
- Voronezh region – 4732 580 611.
- Vologda region – 8172 511 555.
- Vladimirskaya – 4922 376 747.
- Izhevsk, Republic of Udmurtia – 3412 474 474.
- Kaliningrad region — 4012 909 909 .
- Krasnodar Territory, Republic of Adygea – 8612 530 055.
- Kaluzhskaya – 4842 788 887.
- Kemerovo - 9049 900 000.
- Kostromskaya – 4942 472 425.
- Kurskaya – 4712 366 366.
- Kirovskaya – 8332 772 222.
- Lipetskaya - 4742 717 171.
- Nizhny Novgorod - 8312 911 611.
- Murmanskaya – 8152 751 611.
- Novosibirsk - 3833 800 000.
- Nenets Autonomous Okrug, Naryan-Mar - only from mobile. 611.
- Omsk and region – 3812 505 050.
- Orel and region - 4862 438 000.
- Pskovskaya – 8112 757 575.
- Petrozavodsk, Rep. Karelia – 8142 594 611.
- Ryazanskaya - 4912 500 611.
- Rostovskaya 8632 415 000.
- Smolensk region 4812 400 000.
- Syktyvkar, Rep. Komi – 8212 560 611.
- St. Petersburg, region Leningradskaya - 8123 290 022.
- Tula - 4872 703 703.
- Tomsk region – 3822 586 658.
- Tverskaya – 4822 579 999.
- Tambovskaya – 4752 760 611.
- Chelyabinsk region – 3512 480 611.
Contacting your nearest customer service center
In every city, even very small ones, there are Tele2 sales departments. Specialized salons employ consultants who are able to help each client in solving their problems. You just need to take your passport with you and express to the Tele2 employee your desire to block the SIM card. The operator will tell you what actions to take. An important step is drawing up an application.
You can find out about the addresses of service offices on the official Tele2 website https://spb.tele2.ru/help/service/shops/. Please remember that only its owner can deactivate a number. If you yourself cannot come, your representative should have a power of attorney certified by a notary.
If your SIM card was lost or stolen, you can restore it at a communication store, where you will be offered a duplicate with the same phone number. This service costs 50 rubles.
Automatic blocking (after 6 months) of the TELE2 SIM card
Each subscriber who rarely uses a number needs to monitor it, because after three months of non-use it will be blocked permanently. For the convenience of subscribers, Tele2 notifies when there is little time left until this moment. If your phone number will be blocked automatically, you will not be able to return it. You will have to purchase a new SIM.
Temporary blocking of Tele2 SIM card
Temporarily the client has the right to deactivate his SIM card. This will allow him not to spend money from his account, even if the tariff includes a daily or monthly subscription fee. Temporary blocking is possible using the following methods:
- in your personal account on the website https://my.tele2.ru/ In chapter "Tariffs and services", "Voluntary blocking",
- by calling 611 call center operator or Tele2 city number,
- in any Tele2 communication store in your city.
Quick blocking of a valid SIM card– the most necessary measure in case of loss or theft mobile phone. It will help keep money on your balance and prevent the illegal use of personal data. In addition, blocking a SIM card may be necessary when switching to tariffs from another operator or during a long business trip. So, how to block a Tele2 SIM card? We present to your attention 3 possible methods.
Method No. 1
The fastest and easiest way to deactivate a SIM card is to contact a representative of the operator. To do this you need to call the number 611 . After listening to the voice menu, you will be connected to the Tele2 call center. Next, you need to explain the problem to the operator.
You may be asked to provide the following information:
- A codeword– this is the password set by the subscriber himself. The code word is valid only when contacting the Tele2 call center and replaces passport data. You can install it during a personal visit to the operator’s service center.
- PUK-code is a personal unlock code, which is a combination of 8 digits. It is necessary to protect the SIM card from access by third parties. As a rule, the user receives a PUK code when purchasing a SIM card.
- Passport details or data from other documents that were presented when concluding an agreement with Tele2.
Method number 2
You can also block a SIM card during a personal visit to any office of the Tele2 operator. The company's qualified specialists will tell you what to do if you lose your mobile phone and will quickly block your SIM card. When contacting service center you need to take it with you have a passport(or another identification document that was provided when concluding the contract) or a copy of the power of attorney from another subscriber, certified by a notary (in the event that you plan to deactivate a number that is not your own).
If you decide to completely abandon Tele2 services and connect to the tariff plan of another operator, then you will need to write an application to terminate the contract at the customer service center.
Method number 3
The methods presented above allow you to block your SIM card forever. If you decide temporarily If you refuse Tele2 services (for example, due to a long business trip), you can suspend all offers using the “Personal Account” system on the operator’s official website.
To do this, you need to go to your “Personal Account” and go to the “Tariffs and Services” section. In the list of categories, select “Voluntary blocking”. IN open window You need to read the information provided and then press the “Go to blocking” button. After this, a pop-up window will appear where you need to click the “Block” button.
It is worth noting that it is impossible to unblock a number yourself. To resume operation of the card, you must contact Tele2 customer support.
What is number porting?
Tele2 company provides its users with such a convenient service as MNP (mobile number portability), i.e. number transfer. This feature allows subscribers to change operators without losing their current phone number.
If you decide to refuse Tele2 services and block your SIM card, but at the same time want to keep your current phone number, then contact the service center for detailed information about this service.
To “transfer a number” you need to visit the service center of the new operator, conclude an agreement with them and receive new map. In this case, you need to inform company representatives of your intention to retain old number. It should be noted that the transition procedure usually lasts 8 days.
Blocking a number is an important measure that will protect your data and money from criminals if your phone is lost or stolen. To save your money and prevent third parties from using your card, contact Contact Center Tele2 by number 611 or visit the customer service center.
Theoretically, such a question could arise from any subscriber of this operator. The reasons may be different, but regardless of them, users mobile communications It is worth knowing how to temporarily or permanently terminate the existence of a valid number.
Temporary blocking of SIM cards is resorted to in different cases. For example, it may be associated with a desire to suspend service in Tele2. A simple manipulation will protect the number from being used for fraud and save account funds. You will be able to use your temporarily blocked number again at the company's offices.
It is worth blocking a SIM temporarily for those who are going to leave for a long period in order to gain confidence that the number will not be used by strangers. The debts of a subscriber who is obliged to systematically pay fees will not accumulate. This is convenient for those who usually use two numbers to temporarily disable one of them. The SIM card is permanently blocked if the smartphone is lost or stolen. Having decided to refuse the services of an operator, they usually resort to permanent blocking, but more often the number is terminated involuntarily, for example, if the gadget is lost.
The question of how to block a phone number arises when a regular disappearance is detected. Money from accounts. Often, scammers transfer money to their phones and cards, and also commit other fraudulent actions with subscriber contacts. The most harmless is considered to be sending with requests for account replenishment. The request, naturally, comes on behalf of the owner of the number.
When a phone with a SIM card is stolen, the number of which was linked to bank card, the loss may be more serious. A convenient but dangerous SMS banking service will allow criminals to enrich themselves at your expense. How to block a Tele2 SIM card and a bank card are the first questions that come to mind.
About methods of temporary blocking
Regardless of why you need to temporarily block your SIM card, there are several options for how to do it. Voluntary blocking saves the phone number and tariff plan with all available bonuses in the event of its interruption.
Have you decided to block your Tele2 SIM card? The information below will help you determine a convenient and affordable option.
You will block:
- By contacting . Need to call the number 611 With personal phone. From numbers of other operators, including landline phones, you will have to dial 8-800-555-06-11 . After waiting for the call center employee to respond, say that you want to suspend the SIM card. Even calling from personal number, you will have to voice your passport information.
- Independently, through your personal account on the Tele2 website. At the first stage, you will have to register to access the self-service system. After logging in, find the “Tariffs and Services” section, and in it, “Voluntary blocking”. Similar actions will have to be performed when you want to unlock a previously blocked subscriber’s SIM card. You can use your personal account at home, in the office or anywhere else with access to the Internet.
- By visiting the Tele2 office. A company employee will be able to cancel the Tele 2 number for free. Be sure to take your passport with you.
Offices provide unlocking services, but you will have to pay a small fee for this. The money spent will subsequently go to the previously blocked account.
Blocking the SIM card forever
Above we wrote about the temporary suspension of SIM. Are you interested in how to block your Tele2 SIM card forever, for example, if you have lost your phone? You will have to terminate the contract with the operator. The office employee to whom you report the decision taken, will perform the necessary actions to invalidate the Tele2 subscriber number.
Are you looking for a way to disconnect a number on Tele2 without visiting the office? Enter the PIN code incorrectly several times in a row, and when the phone asks for a PUK code, start making mistakes in it too. Simple manipulations will permanently block the SIM card, depriving you of your subscriber status. But, despite the simplicity of the described option, it is better to block a lost card at the company’s offices.
You will not block or unblock someone else's contact without a power of attorney written by the owner and certified by a notary. However, you can temporarily block a number on Tele2 registered to another person online.
A little more about blocking
When looking for the most convenient and accessible answer to the question of how to block a Tele2 SIM, remember: operators will only help if you provide a passport and information regarding the number. For example, any of the subscribers calling about blocking on hotline, must remember the code word and PUK code. If the data matches completely, the SIM card will stop working.
How to block a Tele2 SIM in your personal account? This method is not available, if the gadget was stolen and you have not previously logged into your account, you will not be able to use the service. Voluntarily blocking a Tele2 card via the Internet is convenient for its subsequent restoration.
How to block a Tele2 card forever without any extra effort? Go to the office. On the provider’s website there is a list of office addresses, in one of which a subscriber who provides a passport and his own SIM card with a written application will be provided with a service without any questions asked.
If, for example, a user’s mobile phone and Tele2 SIM card are stolen, if attackers gain access to it, they can actually transfer funds from the current account to their own. In this case, the list of contacts can also be used with criminal intentions - a message can be sent to each contact asking them to lend money. And especially big troubles can arise if the phone number was linked to a bank card. With the help of so-called mobile banking, attackers can easily gain access to it.
In general, if you lose a SIM card or lose control over it, you need to block it as quickly as possible. It is recommended to do this even when you are simply planning to change companies cellular communication and you don’t want to use the Tele2 SIM card anymore.
To prevent attackers from gaining access to your account, it is recommended to block your SIM card.
Methods for blocking a Tele2 SIM card
Blocking a SIM card is an absolutely safe and harmless procedure for clients. All funds available in the account will remain unchanged, connected services, promotions and services will also remain intact. There are several ways to block.
Calling the operator using a special short number 611 is perhaps the easiest option. You just need to prepare in advance to name the code word, PUK code, passport data. It turns out that in order to avoid troubles with blocking, you need, firstly, to write down the PUK code in advance (and then not forget where you wrote it down), and secondly, to use only cards that are issued to you.
After you are connected to the operator and you describe the situation to him, he will ask for your data for verification. If everything turns out to be correct, the operator will deactivate your number and its service will be terminated. There is no need to worry about the safety of the money on your balance sheet and the confidentiality of this information.
However, this method has a significant drawback - sometimes you have to wait a significant amount of time to connect to an operator, since they are not always free. So you may have to hang on the line for a few minutes. If you don't want to do this, you should use alternative ways, which will be discussed below.
Blocking in your Personal Account
A little instruction would be appropriate here.
- Having logged into your work browser using your PC, you should open the main page of the official tele portal.
- On home page You need to click on the “Personal Account” box.
- Next you will see the “Login” checkbox – you should also click on it.
- In the authorization page that opens, you will need to enter a password and phone number. This is only possible if the subscriber has previously registered on the site. Otherwise you will have to use other methods.
- Once in the user’s online account, you need to enter the “Tariff and Services” subsection, and then “Voluntary blocking”. There you can easily deactivate your SIM card.
Contacting the company office
There are such offices in literally every city where Tele2 communications operate. You can go there in your free time, taking your passport with you. Here you will need to show it to a company employee, and then write an application using a special form. After this, the SIM card will be immediately blocked, and you can safely forget about it.
Automatic blocking
The SIM card can be blocked itself, without the participation of the subscriber, in the absence of activity (if the balance is not replenished, there are no outgoing calls and SMS) for a long time. This usually happens after 90 or 180 days of “silence”, depending on the tariff - this information can be found in the contract.
The SIM card is automatically blocked even after three incorrect PIN code entries.
How to unlock a Tele2 SIM card?
Sometimes owners of SIM cards need to urgently restore them. The reasons may be different: someone wants to actively use the old number again, while others simply want to use up the balance (money, minutes, gigabytes) in their account.
To unblock it, you should also contact the nearest Tele2 office with your passport. If you use a SIM card issued to another person, then it is he who is obliged to come to the office with an identity document. The passport must be provided to Tele2 employees, and this is quite normal practice, because with the help of a SIM card you can manage significant amounts of money.
If you have lost your SIM card, you may be issued a duplicate. The cost of a duplicate is this moment is 50 rubles. Moreover, immediately after activation, the same 50 rubles will be credited to the account, so the procedure is actually free.
It is possible to unlock the card directly from home. You just need to dial 611 and, based on the autoinformer’s prompts, connect to the Tele2 operator.
There, after providing the required information (passport data, PUK code), your SIM card will be unlocked. Of course, the “telephone” method assumes that you want to unlock, and not replace the SIM card, and that you have one in stock.
And one last thing. If the number was blocked due to a large debt, then to restore it you just need to top up the balance.
If your card is blocked, then topping up your account may solve the problem.
The Tele2 card was blocked without the subscriber’s knowledge: what to do?
A SIM card may well be blocked without the user’s knowledge. negative balance. In this case, the solution to the problem is very simple - you just need to top up your account.
In addition, like almost all operators, Tele2 blocks the card if the number is not used for a long time. On some tariffs the period is six months, on others three months. And this usually surprises users. Fortunately, in such cases you can unlock your SIM card using any of the following methods:
If the blocking occurred for a non-standard and non-trivial reason, then you must definitely contact the sales and service office and try to solve the problem there.
Questions from subscribers
Hello! Is it possible to block a SIM card from another phone?
Yes it is possible. You need to call 611 and explain the situation to the operator.
If I still havesim-card of another operator, can I call from it to block a Tele2 SIM card?
Yes, but there is a significant nuance here: you should not call short number 611, and to the number +78005550611. The same applies to landline phones.
How can you check if your Tele2 SIM card is blocked?
Very easy. You cannot make outgoing calls from a blocked number. You can also dial the number you want to check from another phone. If they answer that this number blocked or what this type communication is not available, which means that the fears were confirmed.
Tele2 SIM card is blocked by puk code. What to do?
To unlock, you need to dial the PUK code. It can be viewed on the documentation and on a plastic carrier number, which are issued in the office. If you couldn’t find the PUK code, you can dial 611 and talk to an operator who, based on other information (passport details, etc.), will tell you it. Be careful! After ten incorrect entries of the PUK code, the number will be permanently blocked and you will have to apply for a new SIM card at the Tele2 office.
Blocking your own SIM card is the most effective method protection in case of loss or theft cell phone. Using such a service, the user reinsures himself against the illegal seizure of money from the card. All mobile operators offer their subscribers personal blocking conditions. In today’s article we will talk about how to block a Tele2 SIM card in several convenient ways.
Such a service will be very relevant in many situations, especially when the consumer’s cell phone has been stolen or lost. The blocking operation itself makes it possible to save the funds available on the SIM card, as well as save your own number for later recovery.
- It is recommended to use blocking even when the user has decided to change the mobile operator or does not plan to use the SIM card for a long time. With this service, debt will not accumulate on the card, and when the SIM card is returned to service, the user will not be in for an annoying surprise. This question will be especially relevant for subscribers tariff plans which require a weekly or monthly payment system.
- There are situations in which it is simply necessary to block a SIM card. This concerns the theft of a cell phone and the transfer of money from a card by fraudsters. Often, in addition to withdrawing funds from the user’s balance, attackers can carry out all sorts of scams with his contacts. A similar phenomenon can be called a request to top up your balance via SMS.
- Often, a cell phone number is linked to subscribers' credit cards and bank accounts. Using the “SMS banking” option, fraudsters significantly reduce the level of protection of the user’s own accounts and can transfer their funds to a personal account.
- There are a number of other cases that force subscribers to resort to the SIM card blocking service. This procedure is not critical, because the current number can be easily restored by visiting the office of the Tele2 cellular company.
Note! After the SIM card is restored, all money and options activated on it will be completely saved. In this case, the funds on the balance during the period of blocking the card will not be spent and will be returned immediately after restoration.
Method 1 - Block through your Personal Account
First of all, let's look at how to block a Tele2 SIM card using the “Personal Account”. This is the simplest and most comfortable method for consumers.
To carry out such an operation, the user will need access to the Internet. On the main page of the site there is a tab called “Personal Account”. The subscriber needs to follow it by pressing the “Login” button and log in by entering his cell number and security password in the fields that appear.
Important! Consumers should remember that this method of blocking is suitable only for those who, before losing their gadget, had already used the services of the “Personal Account” and went through the registration process in it. In a situation where the phone was lost without first registering on your personal page, it will not be possible to block it, because the security password during the first authorization is sent only to a valid SIM card.
The presented method is perfect for those subscribers who have a phone with them and want to block a SIM card due to a change in mobile operator or because they have stopped using it for a long period of time. Before starting the blocking procedure, you need to register in the “Personal Account” service, after which it will become active.
When a card is blocked via a personal page, a security password in the form of a digital code is sent to the number specified by the user. It must be entered in the appropriate field to confirm the subscriber's identity. Next you need to go to the tab "Services and tariffs", select item "Voluntary blocking" and press the “Activate” button. Now the SIM card will be completely blocked.
Method 2 - Block by calling the operator
The algorithm of actions for this method will be as follows:
- You must call service number 611.
- To confirm the identity of the consumer, you need to dictate to the operator your own passport data, the code word entered when registering the SIM card and the PUK code from it. All this data must be prepared in advance.
- Next, you need to wait a little while the operator verifies the authenticity of all information.
- After checking all the data, the operator will block the current number.
The only drawback of this method is the waiting time - first you need to wait for a response from a free operator (sometimes it takes 10-15 minutes), and then wait until all the data declared by the subscriber is checked (also 10-15 minutes).
Method 3 - Block the SIM card at the consumer service center
Another method by which you can block a SIM card is to visit a consumer service center. You can find out the addresses of nearby operator offices on the Tele2 website, namely in the “Contacts” tab.
When contacting the consumer service center, the subscriber must have the original passport with him. When the user is not the owner of the SIM card, he needs to provide a power of attorney certified by a notary.
At the service center, the user needs to submit a proper application, after which a Tele2 specialist will block the current number. Here you can also apply to restore a previously blocked number. In this case, the subscriber will need to buy a duplicate SIM card, the cost of which is 50 rubles.
The presented method of blocking a SIM card is suitable for users in any situation, both when the phone is lost and when it is stolen.
Block the number forever
Not very often, but there are still cases when you need to block your number forever. Such an operation involves the termination of a contract with mobile operator Tele 2. To do this, you need to visit the company’s office in person and submit an application to terminate the contract. After this, communication services will not be provided to the subscriber, and his number will be blocked forever, without the possibility of further recovery.
When the subscriber does not have the opportunity to personally visit the operator’s office, he can block the number using another method - by incorrectly entering his PIN code (no more than 3 entry attempts are allowed), and then the PUK code accordingly (no more than 10 attempts are allowed input). Now the user number will become completely invalid.
