One of the most unpleasant phone breakdowns is a non-working microphone, due to which the interlocutor cannot hear you well. Let's look at the causes and ways to troubleshoot microphone problems on iPhone 7.
Why can't my interlocutor hear me on iPhone 7?
The reasons why your interlocutor cannot hear you on an iPhone 7 are often due to a faulty microphone.
- Contact failure due to mechanical damage
- Water entering the microphone cavity
- Microphone clogged
- Software error
Before correcting deficiencies in the microphone, we recommend testing it using a voice recorder. Perhaps the interlocutor’s ear speaker is faulty, which is why they can’t hear you. When recording your voice on a voice recorder, make sure that the speaker grille is not covered with your hand or cover. When playing back, the recording should sound clear; if there is interference and noise of various kinds, then the microphone is faulty.
In case of mechanical damage or oxidation of contacts, as well as manufacturing defects, the best solution will replace the microphone.
DIY microphone replacement
You should proceed with replacement only if other troubleshooting methods (rebooting the operating system, cleaning the microphone mesh) did not help.
To replace the bottom cable you will need the following set of tools:
- Triangular screwdriver
- Plastic paddle or pick
- Forceps
Replacing the bottom connector is carried out in several steps:
- Using a screwdriver, unscrew the two screws on the bottom of the smartphone (near the charging connector). Use a pick or plastic spatula to pry up the smartphone screen and carefully disconnect it from all latches
- Unscrew the two screws from the battery protection. We take out the protective panel and unscrew the 14 screws on the bottom cable. Since the screws differ in size, you should remember their location
- Using a spatula, disconnect the polyphonic speaker, Home button and antenna
- The bottom train is attached with glue, so it can also be removed by carefully prying it off with a spatula
The lower cable has been removed, and the cable with a working speaker is installed in the reverse order.
Additional microphone troubleshooting methods
If you experience difficulty hearing on your iPhone, we recommend removing the case from your phone. If the case fits too tightly to the smartphone, it will block the microphone slots, causing it to stop working correctly.
If the microphone becomes clogged, clean its mesh from debris and dust. To do this, use a thin needle. The operation must be performed very carefully so as not to damage the microphone.
A software error also quite often causes problems with the microphone. It is recommended that you simply reboot your phone first; if the problem cannot be resolved, then there may be a problem with the operating system. Download new version OS. If you have it on this moment, then reset the OS to factory settings: go to “Settings” - “General” - “Reset” - “Erase content and settings”. This may solve the problem if you are sure that the microphone is working.
09/23/2016, Fri, 13:09, Moscow time , Text: Valeria Shmyrova
Owners of iPhone 7 and 7 Plus en masse publish complaints about the sound quality during telephone conversation on the Apple support forums. Having received such a complaint by phone, the company offers to send the device for repair.iPhone 7 owners complain about sound quality
iPhone 7 and 7 Plus users are complaining about poor sound quality during phone calls. Some of the complaints were received by the AppleInsider resource, and some were voiced on the Apple support forums.
One of the users of the support forums stated that the interlocutor’s speech during a conversation sounds as if from afar. In response, several more users shared the problem of “distant” sound. Most of them, including the author of the very first complaint, are owners of the iPhone 7 Plus.
Company reaction
According to one user, when he called Apple customer support, he was asked to write down a voice message and play it through the speaker used for a telephone conversation. After listening to the message, the service employee agreed that the sound was different from normal. The owner of the device was asked to either send the smartphone for repair or contact the nearest Genius Bar, a technical support section in Apple retail stores.
Massive complaints from iPhone 7 owners about the sound quality during a telephone conversation appeared on the Apple support forums.
Users specify that when the speakerphone is turned on or listening to music without headphones, the iPhone 7 sounds quite normal. The problem with “distant” sound during a call can be smoothed out a little by lowering the volume. On the support forums, Apple employees respond to user complaints by referring them to the standard guide “What to do if you hear no sound or hear distorted sound from your iPhone, iPad or iPod.” Users, in turn, claim that they took all the steps indicated in the guide, but this did not solve the problem.
Network search problem on iPhone 7 and 7 Plus
This is not the first problem that iPhone 7 and 7 Plus users have encountered. A few days ago, device owners began to complain that the smartphone could not see mobile network after turning off airplane mode. The company advised users to reboot the device in such cases, and if this does not help, remove and reinsert the SIM card. In some cases, Apple does not rule out replacing the smartphone. In response to a question from AppleInsider, the company said that the problem is most likely caused by a "slightly crooked position of the SIM card."
Hissing iPhones
A few days ago, complaints from the first owners of the iPhone 7 and 7 Plus already appeared online. They talked about inside the smartphone, which occurs when there is a high load on the processor. Among others, the authors of IT publications 512 Pixels and TechCrunch complained about the strange sound. Many reports of strange hissing were published on the social network Twitter. The company did not comment on the situation, but offered to replace the smartphone in response to a personal request from the user.
In addition, owners of the iPhone 7 and 7 Plus have problems with the Home button, which has become touch-sensitive in the new models. The button only reacts to touching conductive objects, that is, for example, it is impossible to press it while wearing a glove.
More than six months have passed since the release of new products from Apple. At this point our partner is service center ModMac, has repaired more than two hundred devices and is ready to talk about the main iPhone problems 7 and iPhone 7 Plus and the cost of work to fix them.
During a conversation, the interlocutor hears your voice greatly distorted, a “trumpet” effect appears. Decide this problem usually in three ways:
– Reset settings (free);
– (4,990 rubles);
– A trip to the official service center apple center and an attempt to register this case as a warranty case (free of charge).
"Endless Questions"
When transferring backup copy with old iPhone Various minor problems appear, “endless questions” pop up, which appear after a certain time, even if they are answered. The solution will be to “hard reset” the iPhone or reset the settings, and you can do all this yourself and absolutely free.
New iPhone activation fails
Just imagine - you just bought the long-awaited iPhone 7, you are trying to start using it, but, alas, activating the phone takes several hours.
The solution was found after many such requests: try activating the device through different Internet providers (connecting to different Wi-Fi networks) - it has been proven that activation will take place on two out of five possible connections!
Problems with the Home button
– Home button randomly triggers and goes into constant clamping mode (continuous operation of the Taptic Engine). You can contact the official Apple service center and try to fix this case as a warranty case (free of charge);
– The button gets very hot, and at some point the glass on it breaks. Unfortunately, Apple does not recognize this case as a warranty, so you will need to do the repair yourself.
Peeling iPhone 7 and 7 Plus case in Jet Black
A new color means new problems, and if everyone has more or less come to terms with scratches, then paint peeling off in chunks is something new! There have already been several cases where the integrity of the paint layer was compromised to such an extent that the bare aluminum case was exposed.
After the Apple service center refuses to exchange it under warranty, all that remains for the user is to accept it or buy a new one for 12,990 rubles.
iPhone 7 and 7 Plus camera glass
Already in the second week of use, scratches appear on the camera, some are small and not scary, while others have the entire length of the eye, and this is not just a hindrance, but annoying. But the fact that the glass may break after the phone falls due to the “bulging” camera is a completely different problem. (glass) will cost iPhone owner 7 to 6,990 rubles, and .
Small problems to deal with
- Slow operation of the iPhone 7 camera. Imagine - you are walking down the street and notice something unique - something that you will never see a second time, take the phone out of your pocket as quickly as possible, lightly swipe into the camera and... that's it - wait for order 20 seconds until all the interesting events around are over.
– Problems with headphones with a Lightning connector. The sound is distorted until you pull the wires; interference, which makes listening to music simply impossible.
- The sound of the engine running. If you bring the back of the iPhone 7 to your ear, you will hear something wheezing inside. So, this is just new processor.
Unfortunately, in these cases, going to the official Apple center is unlikely to bring positive results.
On the ModMac website you can familiarize yourself with all types of services and.!
Before you begin to describe the malfunctions and answer the question - Why is it hard to hear your iPhone interlocutor during a conversation and what to do in such a situation, you need to study the smartphone device and divide the breakdown into mechanical and software.
The iPhone has two speakers, the lower speaker, which is responsible for speakerphone, playback of music and call sounds, and the upper auditory speaker, which is responsible for hearing the voice of the interlocutor on the iPhone.
Symptoms and Causes of Mechanical Speaker Failure
During a call, you cannot hear the person on your iPhone who is on speakerphone, which means the problem is in the lower speaker.
Faulty Mini-Jack 3.5 mm.
Often, this is due to a failure in the 3.5 mm plug. Perhaps the contacts are shorting in it. Sometimes it helps to connect and disconnect the plug several times, 10–20. So, you clean the connector from oxides and other debris deposited on the contacts.
But this is just a life hack that does not guarantee 100% results. If it didn’t help, then you need it. On newer iPhone models, the headphone and charging jacks come in one piece.
- “Mute” key and volume rocker.
If you recently became the owner of an iPhone and do not understand the device and buttons, then on the left side there is a key to switch to silent mode (Mute), which could be accidentally touched during a conversation.
It's worth checking to see if you've pressed the volume control or muted the sound. Try calling back and holding down the volume up key. If you can’t hear your iPhone interlocutor, it is possible that the problem lies at the other end of the “wire.”
- Faulty top speaker.
Often, people contact the PlanetiPhone service with a broken hearing speaker. It fails due to the ingress of water, dirt and dust. Water penetration causes a short circuit and leaves oxides on the contacts, interfering with the signal conduction from the speaker to the motherboard.
The mesh on the speaker, which performs a protective function, can become clogged with small particles of dust and dirt. It is extremely difficult to hear the person calling. In this situation, you will need to clean the iPhone from water and dust, and you will need to dry it and clean the contacts from oxidation.
- iPhone crash.
If an iPhone falls from a height, not only the speaker, but also the microphone of the iPhone fails.
During a call, it performs a noise reduction function. Due to the fall, the audio codec or cable fails, which is why the smartphone perceives all sound coming from the subscriber as noise and dampens it. He is checked by recording his voice.
If it plays with interference, noise and wheezing, you should come to our service for iPhone diagnostics. This may be the very answer why it’s hard to hear the person you’re talking to on your iPhone.
Software glitches and errors
Now we will analyze software malfunctions that we can fix ourselves without resorting to the help of a service.
- Bluetooth headsets.
It’s worth remembering if you connected speakers or headphones via Bluetooth? iOS may not properly disconnect the headset and think that it is still connected to the phone. Just go to settings and turn it off again.
- Third party programs.
On the iPhone it is difficult to hear the interlocutor due to the use third party software. Remember what you installed before the problem was discovered. Try removing them and rebooting. Hold down the Power and Home keys.
- iOS crash.
If the sound does not always disappear, but only intermittently, this may be a glitch in the iPhone operating system. Try updating the firmware.
What to do if you can’t hear your interlocutor on iPhone?
From the possible breakdowns and their symptoms described above, it is extremely difficult to correctly diagnose the location and cause of the breakdown. If you have little experience, it is better to start checking by checking the volume level in the settings and the silent mode key.
The best and simplest answer to the question why you can’t hear your iPhone interlocutor is to come to the PlanetiPhone SC for a free iPhone diagnosis.
Stages of repair in PlanetiPhone.
- - Come to your nearest service center and tell us in detail about the breakdown or call a technician to your home by leaving a request on the website. (Master's visit to Moscow - Free)
- - First of all, before starting any action, a check is performed to identify all hidden problems and their causes. (This is done free of charge, even if you later decide to postpone the restoration until later.)
- - Next, we announce all the faults found, the time it will take to fix them and the final price. (The price already includes the price of the part and the work of the master! No extra charges after repairs!)
- - The agreed procedures and full testing of the smartphone are carried out.
- - You pay for the services and you are given a fully restored iPhone, a warranty and a discount card.
*Get a discount now by simply filling out an application on the website.
Why should you contact PlanetiPhone?
Our service has advantages that clearly distinguish us from all competitors in Moscow. These include:
- - Unlike other top workshops, we have an affordable cost of repairs in the capital.
- - Free computer check of the gadget, even in case of refusal to repair it at the service center and a specialist visiting your home in the capital.
- - Only original components, which are always in stock.
- - Modern equipment and experienced craftsmen.
- - Free delivery of equipment to the service center and back to your home in the capital.
We didn’t find an answer to the question - why can’t you hear the iPhone interlocutor? Come to PlanetiPhone and we will quickly find out the reason!
Modern telephones have not been used for their intended purpose for a long time. Now it is a music player, video and photo camera, GPS navigator, etc. For conversations, of course, phones are used, but less often than before. But even if the interlocutor is hard to hear on the iPhone 6, then this is a reason for concern for the owner. Such expensive gadgets from Apple should work properly.
Unfortunately, not a single phone is immune from this. Even the new flagships iPhone 7 and 7 Plus are subject to this risk.
Add volume
Let's start with the banal. Inexperienced users simply turn down the volume of the speaker during a conversation by involuntarily pressing the volume down button on the side panel. In this case, you don’t even need to open the iPhone 6 settings. to install maximum volume, you need to call someone and during the call use the side keys to increase the volume.
Judging by messages on various forums, a simple action helps many users: inserting and removing the headset. If it helps, then that's great, but if not, then move on.
Shipping film and covers
Another reason: shipping film. After purchasing a new smartphone, there is always a film on the screen that for some reason people don’t remove. They do this supposedly in order to preserve the beautiful appearance, but this film may simply block the speaker, making it difficult to hear the interlocutor.
Cases can also block the sound. They usually have a hole for the speaker, but it sometimes gets clogged with debris. Try cleaning it and test your phone again.
Cleaning the speaker mesh
If the mesh that covers the membrane and serves as some kind of protection against debris could become clogged, then to clean it, you need to use a cotton swab with alcohol or a toothbrush. Also try blowing it out and removing the debris.
If cleaning helps, that's great. True, dirt accumulates not only outside, but also inside. Therefore, sometimes the phone needs to be disassembled to clean out debris from under the mesh.
For disassembly, special star-type screwdrivers are used. Most likely, you do not have them, so you will have to contact a service center. If you have the necessary tool, you can try to remove the cover yourself. But do it carefully so as not to touch or tear off the cable.
Did it help? If not, then we will look for the reason.
Looking for a reason
It is important to remember why it became difficult to hear the interlocutor on the iPhone 6. For example, after the gadget falls out of your hands or you spill a glass of water on it. It is possible that sand got into the speaker after relaxing on the beach. Anything could disrupt its operation, but most often it is the owner who is to blame. Speakers themselves rarely deteriorate. After all, this is a simple module in which there is nothing special to break.
Unfortunately, only a few users can repair their iPhone 6 on their own. This cannot be done without special screwdrivers, so the simplest, laconic advice is to take the phone to a service center.
Moreover, if you remember for sure that the speaker began to work worse after the fall, then you don’t have to rush too much. However, if you are sure (or at least there is such a possibility) that you determined the bad sound on the iPhone 6 after water got inside the case, then you must immediately turn off the phone, remove the battery and take the device to a service center. In this case, this is the minimum that you can do useful. The maximum is if you also dry the phone with a hairdryer for at least 5-10 minutes. Surely during this time the water will evaporate from the inside. After that, still take the phone to the technician.
If it turns out that water got inside and shorted the contacts, you will have to install a new speaker on the iPhone 6. Usually it is inexpensive, but if you pay for the work, it won’t be so cheap. It also cannot be ruled out that some contact or cable did not come off during the fall. In this case, repairs will not be expensive.
Could there be a software problem?
Maybe. By her own operating system iOS is great. It is well optimized, easy to use, and constantly updated. But nowadays many users have popular jailbreaks. This special programs installed on iOS. In other words - firmware.
Yes, they open up many opportunities for users, including the ability to install cool free programs, for which without jailbreak you would have to pay money. But firmware is unofficial software, and no one is responsible for its performance. You shouldn’t be surprised that after some kind of jailbreak it will become difficult to hear your interlocutor on the iPhone 6. And although the problem in the software can be solved quite easily, a similar feature does occur.
So it is not recommended to install all sorts of complex software that can harm the system unless absolutely necessary. It’s good if the problem with the speaker is software in nature. In this case, iPhone 6 repair will not be required at all. It will be enough to simply install the latest official software through iTunes.
By the way, it is extremely rare that there may be a problem even in official firmware. There have been cases when new versions of Apple software only harmed the phone. Therefore, you can try to “roll back” to previous version BY. It's unlikely that this will solve the problem, but it's worth a try.
If all else fails
If you remove the jailbreak and install the official one software did not help and you are still hard to hear the interlocutor on the iPhone 6, then you will have to contact a service center or, if there is no guarantee, some private workshop.
Well, as a last resort, just use a wired headset (it always comes with your phone) or a Bluetooth headset, and also communicate via speakerphone.
