The landline telephones we are all familiar with are becoming a thing of the past today. They are being replaced in offices and enterprises by IP telephony - the ability to communicate by phone via the Internet. In our material we will look at the rules for organizing telephony in the office, choosing a suitable communication system, provider and telephone sets.
Analog and IP telephony
Analog telephony- this is a familiar method for receiving and transmitting a telephone signal, which consists of encoding audio messages, converting them into an electrical signal, which is then transmitted through communication channels through an ordinary telephone cable. Before reaching the second subscriber, the encoded information is decrypted and then transmitted to the recipient.
IP telephony is a method of receiving and transmitting voice data over the Internet from one server to another server, while encoding occurs according to protocols, the signal is transmitted digitally over the communication channel, and the volume of data is compressed. Also, IP telephony today, in addition to voice data exchange, includes video communication.
Today, analogue telephony is being actively “displaced” from the service market by IP telephony - calling via the Internet is convenient, fashionable, and cheap. But when choosing the appropriate type of telephony to equip a company office, it is worth considering both options, since each has a number of advantages and disadvantages.
Telephony within our means computer networks became popular in the world at the beginning of the 21st century. Today, IP telephony is used as ordinary users the World Wide Web, as well as corporate clients - firms, offices, corporations. Thanks to the peculiarities of the system, IP telephony is much cheaper than traditional analogue telephony - the cost of calls, especially long-distance and international calls, is much lower here.
IP telephony has a number of functionalities. Speed telephone connection IP telephony is really high, which means when using it it is possible to transmit more than one telephone call. That is, an additional telephone line, one or several at once, can be easily and simply added to the office. Since with IP telephony calls are made through computers, there is immediately the possibility of making conference calls, forwarding calls, automatically redialing a number if the subscriber was unavailable, caller numbers are determined in automatic mode and all this without charging additional fees. In analogue telephony, such features can also be connected, but an additional fee will be charged for all listed options.
Also, using IP telephony, the subscriber can immediately protect himself - the telephone signal will initially be digitized and encrypted. Also, the convenience of IP telephony lies in the fact that to make a call you only need an Internet connection and a connection to an IP telephony provider. The Internet today is almost everywhere. Using IP telephony, subscribers can connect video calling functions, exchange messages while a call is in progress, create audio conferences, their address books, find out online whether other subscribers are available for calls, and the quality of IP telephony communication is really high.
Awareness of all the possibilities of IP telephony forces company owners to equip their offices with this particular type of telephony. But don’t forget about the advantages of analog telephony.
First of all, it must be said that this method telephone installation is simple, proven, traditional, reliable. The quality level of analogue telephony communications today is quite high, and the equipment is landlines- are quite cheap. A simple landline telephone today can be installed in any office, in any room; this does not require serious time or money, and the Internet and computers are not required to make calls.
As for the disadvantages of analogue telephony, this includes the high cost of long-distance and international calls, difficulties when it is necessary to connect an additional number - this will require a separate line.
Experts attribute the disadvantages of IP telephony to the need for a stable Internet signal and sufficient data transfer speed from 512 Kbps. But in general, all companies and offices that switched to IP telephony after analogue telephony note a significant reduction in the cost of calls, and time is also saved for company employees - calls are made quickly and conveniently.
So, if the activities of your small company do not involve calling other subscribers and receiving numerous incoming calls, then organizing office PBX It is better to carry out using traditional analog phones using analog PBXs. If the company’s activities will be directly related to the work of employees “on the phone”, or receiving calls from all regions of the country, then the best option is to organize IP telephony in the office.
How to connect telephony for the office
In order to connect telephony in the office, it is necessary to purchase additional equipment, the choice of which is quite large today.
First of all, for an office in which several telephone subscribers are expected to work at once, it is necessary to install a mini-PBX. Installation of a Mini PBX is necessary in companies with more than five employees who sit in different rooms. If the company is small, located in one office and the specifics of the work are not related to making outgoing and processing incoming calls, then organizing office communications will not be necessary. Mini-PBXs can be analog (for making calls through regular landline phones in the office) and virtual. A virtual PBX is a local telephone exchange necessary for making calls to a company. If an analog mini-PBX is installed directly in the office, then a virtual mini-PBX is physically located at the provider, and the client only pays for connection to it and pays a monthly fee subscription fee. The mini-PBX is configured by the provider.
Virtual mini-PBX services are provided today by almost all major Internet providers, telecom operators, as well as companies offering IP telephony services. A virtual mini-PBX can be installed in an office, regardless of how many employees will be working there. phone calls. Using a virtual PBX you can organize wireless communication inside the office, configure the necessary functions depending on the need for a specific enterprise or employee. Installing a virtual mini-PBX today is low-cost and quite simple - the virtual PBX market in our country today numbers more than 80 thousand companies, and among the huge number of telecom operators providing these services, every office owner will be able to choose the most suitable option.
Note
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To make calls using IP telephony to the office, you will need to install IP phones. An IP telephone is a telecommunications device for providing communication between two subscribers using IP telephony for voice communication. Externally, an IP phone looks like a regular, familiar “home” phone to all of us. It has keys for dialing a number, a display where the telephone number of the called subscriber is displayed, a handset, and a connector for connecting to an IP network. Connect such an IP phone to a computer or directly to an Internet line. The familiar IP phone is chosen by users who are “accustomed” to a regular handset. But for greater convenience, IP phones are now being widely replaced by so-called softphones.
Softphone- This software For personal computer, which allows you to make telephone and video calls over the Internet without using a telephone, thanks to the use of a special headset. The softphone can be installed today on any computer or mobile device– as an example we can cite the well-known Skype program, which operates using its own specialized protocols. Thanks to the use of softphones, users can also exchange instant messages, carry out voice conferencing, and receive numerous other capabilities. Softphones are also called “free softphones.” They are easy to use and economical Money– There is no need to buy a separate telephone set. To run the program on a computer and make a voice call, you only need a headset - headphones with a microphone that connect to the computer, and a pre-installed program.
The disadvantage of using softphones is the dependence on the quality of the Internet connection - if the Internet speed is low, then calls will freeze or be completely interrupted due to low traffic. Also another “minus” is that the use softphone possible only if you have a computer - if the subscriber is not near the computer, he will be able to miss an important incoming call.
Select a number for IP telephony
The telephone number for any organization is its “face” and “business card”. First of all, the office manager needs to decide which number is needed for the operation of his company - a multi-channel number or the simplest landline number. Depending on the needs - the need to create a call center or ensure communication within the office between employees - he will have to make his choice.
Multi-line phone number today it is a tool that helps business development. By installing such a number, you can receive several calls at once, and calls received at such a number are forwarded to company employees who are not busy talking on another channel at that moment. Connecting such multi-channel numbers is ideal for call centers and companies specializing in promoting their services over the phone and receiving numerous calls from clients. Thanks to such a multi-channel telephone number, the client will no longer hear the characteristic “busy” tones on the handset, and the connection will occur in the shortest possible time.
Virtual multi-channel number is a service that many telecommunications companies provide today. The essence of a virtual multichannel number is that it is not tied to a specific location, but allows you to remotely connect to the company’s equipment to forward calls. Connecting this virtual number, for example, with the Moscow code, calls can be received by a company that is actually located in another region. That is, it creates the appearance that the office is located in the city the subscriber needs. Also, such calls can be forwarded not only to the company’s office, but also to personal numbers employees and even home telephone numbers.
Telephony provider Grand Prix Telecom provides telephony services for legal entities: local digital telephony - Moscow and the region, long-distance and international telephone communications. Modern equipment and digital lines provided by the telephony operator Grand Prix Telecom ensure quality and stability of communications, high availability and instant connection with any subscriber anywhere in the world. A full range of telephony services and communication equipment is available to all clients: IP PBX, SIP phones, Voip gateways and other professional IP equipment. Telephone installation of offices and enterprises from the telephony provider Grand Prix Telecom,
Providing telephone services
Do you need high-quality corporate (local, long-distance, international) communications, but you don’t know who to turn to for such services? In this case, the telephony offered by Grand Prix Telecom will be useful to you. We have prepared a whole range of professional and affordable services especially for you. This will help you not only optimize the work of your organization, but also significantly reduce communication costs.Modern telephone communications have enormous capabilities. There are several basic technologies that can be used to connect direct multi-channel numbers and a telephone to the office. We are talking about the following types of telephony:
traditional digital;
IP telephony;
direct numbers with code 495 and 499;
special offer for international communications.
All this allows you to choose exactly the option that is most suitable for your organization. Thanks to this, telephony has become accessible to everyone without exception. I would like to draw your attention to the fact that these communication systems have wide functionality. For example, digital or IP communication allows you to connect an unlimited number of lines, which is an ideal solution for corporate clients. In addition, using the code 495 or 499, the customer can choose a beautiful number, which will allow him to stand out from the competition. Corporate telephony for an enterprise will optimize the workflow of employees and add new opportunities for communication in production.
Among other things, modern telephony provides highest quality communications. It has maximum protection against unauthorized entry, so you won’t have to worry about eavesdropping and leakage of confidential information. Moreover, this is the most profitable offer for an office, because you can combine several regional branches into one network.
The Grand Prix Telecom company offers you the most profitable opportunities for long-term cooperation. Our experienced employees will develop an individual project taking into account the specifics of your organization, and then connect a multi-channel number with additional functionality. You can discuss all questions with our consultants.
