The army of smartphone fans is growing day by day; the more devices are used every day, the more problems arise with them. In today’s article, we will analyze the situation when an iPhone (any model) asks to connect to iTunes and does not turn on.
The problem is common and well known to servicemen; fixing it takes about half an hour of work and 1500-2000 rubles of money. In order not to waste the family budget, we will try to turn on the iPhone on our own, at home.
Causes
There are many reasons, it is difficult to systematize them, but several popular ones can be identified:
- The firmware crashes - this is precisely why the iPhone 5, 6, 7 models do not turn on, iTunes and the cord are on fire. We'll look at how to reflash the device in the next section.
- A hardware error, as a result of which some system files were deleted or corrupted, again, flashing will help. Experts call it “iPhone stuck on a cord.”
- The error may occur after falling onto a hard surface.
- Water gets inside the device.
What should you do if your iPhone seems to be loading, but won’t turn on, displays a “string” and asks you to connect to iTunes? Let's look at the options for solving the problem below.
Solution
To turn on a broken iPhone, follow the steps strictly according to the instructions. If you don’t understand something, at the end of the article there will be video instructions on how to turn on an iPhone of any model through the official iTunes software if it does not turn on. The instructions apply to all models of Apple smartphones, 4, 5, 5S, 6, 6 plus, 7, 7 plus.
- Download a program called iTunes from the official Apple website (link).
- Install iTunes and download the firmware for your iPhone model.
- Turn off the iPhone and connect it to the computer using the standard cable included (can be replaced with a good copy).
- Press the “HOME” and “POWER” buttons together for 5 seconds and wait about 10 seconds.
- After 10 seconds, release “POWER” (aka lock), but leave “HOME” pressed!
- After some time, iTunes will display a message about DFU mode, now we can proceed to restoring the firmware.
- In iTunes, find the “Restore” button and hold down “Shift” and press it.
- In the window that appears, select the previously downloaded file with the extension .ipsw and confirm the choice.
- The firmware recovery process has begun, now we are waiting for completion.
You need to remember that when flashing, all data will be erased. If you don't have a backup or you stored all your photos on a dead device without using iCloud, it won't be possible to restore them. In this case, you need to immediately contact authorized service centers, they will help you, but they will ask for good money for the work.
Possible difficulties
If errors occur during the flashing process, for example a warning appears with error No. 9, then the situation is much worse. Most likely, an important microcircuit inside the phone is damaged; it is unlikely that you can fix it yourself. In this case, you will have to contact a repairman, since without special equipment it is not possible to re-solder the microcircuit. Although our craftsmen have learned to do this too, I’ll leave a video about re-soldering a microcircuit with your own hands, in case it comes in handy for someone.
It happens that other types of problems arise when the iPhone does not turn on, a daisy appears on the screen and nothing happens. Most likely you will have to reflash the device, but first we’ll try to do a hard reboot, maybe it will help. Don’t be alarmed, there’s nothing complicated or scary; you won’t even lose data, as if you decide to reflash your iPhone.
Instructions on how to do a hard reboot, if the iPhone does not turn on, the iTunes icon and cable appear on the screen
- Press and hold the lock button and the home button
- We wait about 5-10 seconds
- There is a chance that phone glitches will disappear
- If it doesn’t help, look at the previous section and repeat everything according to the instructions.
conclusions
After several attempts, your smartphone still doesn’t come to life? In this case, the optimal solution would be to turn to experienced specialists, although this will not be free, you will protect yourself from the risk of completely “bricking” an expensive device. What to do when the iPhone 5 s does not turn on and in an ultimatum form demands to connect to iTunes, you now know, read carefully and watch the video, in 90% of cases this will solve the problem.
Video instruction
If you are the proud owner of an iPhone or iPad, then you will, of course, do everything to protect your device. Developers from Apple have built in many ways to do this, and one of these ways is to set a password on the lock screen. And it is by using this blocking that you may sooner or later see the message “iPhone is disabled, connect to iTunes.”
Reasons for the error
Everything is extremely simple. If you enter the password incorrectly several times when trying to unlock the screen, the device will first give you a temporary warning and then completely lock your iPhone. This was done, of course, for security purposes, so that an attacker could not turn on your device simply by guessing the password by trial and error. But sometimes you can make a mistake yourself by forgetting your password or letting children near your phone who, without realizing their actions, will cause your device to be blocked in a similar way.
There is a way to solve this problem, and even more than one.
“The device is disconnected, connect to iTunes” - solving the problem via iTunes
This method will help you save files on your phone, but will still require you to remember the password for a locked device. It is really useful if you know the password and the blocking was not your fault. Do the following:
This and subsequent solutions are relevant for any version of iPhone, iPad and iPod touch.
Unfortunately, this method only works if your Windows or MacOS computer is already paired with your iPhone. If the linked device does not exist, iTunes will first ask whether to grant access to this computer, and then ask for confirmation directly from the phone screen.
Of course, you cannot give this confirmation. However, for such cases there are other ways to solve this problem.
Restoring from a backup version of a device
If you've been proactive and backed up your device from time to time, then it's time to pat yourself on the back for it. After all, although rolling back to a backup copy will deprive you of some of the data that was created after receiving a copy of the device, most of the data should remain with you. If you are satisfied with the state of the copy, you should start restoring your iPhone from the backup. We'll look at restoring from a backup via iTunes, although there are other ways to do this:
If the copy is also password protected or access was not possible through this method for another reason, all that remains is to reset the device and completely delete all data.
Hard reset your iPhone, iPad or iPod Touch
By using this method, you will lose all data on your iPhone.
If it has come to this method, then it means that the previous ones did not help you and you have no choice. Fortunately, there is a special program that can help you reduce your losses at least a little. Thus, the iFunbox program will help you download some multimedia files (photos, videos) from your device, even if you do not have access to it.
Once all salvageable files have been saved, do the following:
iTunes may require you to disable Find my iPhone to restore your device. You can do this on the iCloud website by logging into your account.
How to avoid such blocking in the future
To avoid getting into a similar situation in the future, or to make solving this problem easier, you just need to follow a few simple rules:
- Don't forget your password. After all, any such blocking is necessary so that you and only you can gain access to the device. Therefore, remembering the password created for blocking is extremely important.
- Keep strangers and small children away from your device. Apple devices are quite expensive, and being locked due to an incorrect password is far from the worst thing that can happen to your device if you are negligent.
- Create backups regularly. This will help you avoid losing data.
- Connect your device to a computer with iTunes installed, even if you don't need to. This will give you more options when access to the device is lost.
Now you know what to do if your iPhone, iPad or iPod touch displays a blocked message and asks you to connect to iTunes. And although anyone can get into this situation, only you can make sure that from a minor nuisance it does not become a big problem.
Have you received messages saying “iPhone is disabled, please try again in 5 minutes” or even “iPhone is disabled. Connect to iTunes"? If you enter the wrong passcode five times in a row, your iPhone will automatically turn off within 1 minute and an “iPhone is disabled” error message will appear on the screen. And if you mistakenly enter the passcode 10 times, your iPhone will be completely disabled and you will have to restore it using iTunes.
How to unlock an iPhone using iTunes or without iTunes
If you're unlucky enough to have your iPhone completely disabled, don't worry; Below we will share three main ways to unlock a disabled iPhone X/8/8Plus/7/7Plus/6s/6/5s/5 via iTunes or without iTunes.
Method 1: Through iTunes to remove the password
If you've ever synced your iPhone with iTunes, you can restore it. including access code from iTunes. In this case, the data on the device and its password will be erased.
Step 1: Connect your device to the computer where you synced.
Step 2: Open iTunes. If you are prompted for a password, use another computer that also synchronized your device.
Step 3: Wait while iTunes syncs your device and creates a backup. Once synchronization and backup are complete, click “Restore [device].”
Step 4: Click "Recover from iTunes Copy". Then select your device in iTunes. Look at the creation date and size of each backup and choose the most appropriate one.
If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use Recovery Mode to restore your device. Connect your iOS device to your computer and open iTunes > force restart > select “Restore.”
Method 2. Unlocking your iPhone using the Find iPhone function
One of the most widely used methods to disable iPhone without fixing iTunes is Apple's Find My iPhone feature. If you remember your Apple ID and passcode, and Find My iPhone is enabled on your device. It allows you to track the device, as well as perform some remote manipulations with it, including erasing all information from the device. In order to unlock an iPhone without a password you need to:
Log in to your iCloud account from a web browser> in the list of all devices, select the iPhone or iPad whose password you want to reset> Click “Erase iPhone” or “Erase iPad”.
Method 3. Forgotten password: how to unlock an iPhone using the Tenorshare 4uKey tool
This is an iPhone unlock tool that allows you to unlock iPhone/iPad without password. This is the most effective and easiest way to fix disabled iPhone without iTunes backup.
Download and install Tenorshare 4uKey on PC/Mac before we begin.
Step 1: Launch Tenorshare 4uKey and connect your iPhone/iPad to your computer via USB cable.
Step 2. After 4uKey recognizes your device, you can click "Start" to remove iPhone passcode.
Step 3: Before unlocking your iPhone passcode, download the latest iOS firmware online.
Step 4: Once the software is downloaded to your computer, you can click “Start Unlock” to start restoring iPhone without passcode.
Modern gadgets implement many approaches to protecting personal information. Apple products are no exception. And even if the attempt to gain unauthorized access fails, the owner of the device will suffer from this first of all. So, “iPhone is disabled, connect to iTunes”: how to unlock and where to start?
Causes
At the moment, there are no recorded cases of such a problem occurring due to software errors. This means that the culprit of the blocking is a person from your environment. For example, a work colleague wanted to copy an important contact into his phone book, or a jealous wife tried to find evidence of infidelity. But in most cases, the culprit is children, whose curiosity sometimes borders on sabotage.
It is worth noting that on the seventh version of iOS, after entering six incorrect combinations, you can try to enter the password again after 1 minute; after nine attempts, the smartphone will turn off for an hour, and after the tenth, the message “iPhone is disabled, connect to iTunes” will appear on the screen.
Attention! Depending on the OS version, the device lock time may increase.
How to fix the “iphone is disconnected, connect to itunes” error?
Fortunately, this problem is easily solved. There are a number of ways to do this.
Resetting the attempt counter
The essence of this option is to connect the iPhone to the computer and further synchronize it. This will let the system know that the device is in the owner’s possession and will reset the counter to zero. To do this you need:
Attention! Connect the device only to a PC that has already synchronized with the device. Otherwise, the method may not work.
If this option does not produce results, proceed to the next step.
Restoring from a backup
This method is ideal if you regularly create backups in iTunes and there was no password on the device at the time of the backup. This method is also suitable when you remember your previous password set at the time the backup was created.
So, you need to do the following:
If there is no copy or it is also password-protected, a radical option remains.
Resetting iPhone
Here the name of the item speaks for itself. To completely reset your iPhone via iTunes, you need to do the following:
The end of the process will mark a complete restart of the device.
Attention! Use this option only in extreme cases. All data from the phone will be deleted!
These are all existing ways to fix password entry problems. Now you know what to do if the message “iPhone is disconnected, connect to iTunes” appears on your screen. If you know other methods, share them in the comments.
Apple cares about the security of user data, and in order to protect information on all iOS devices, it is possible to set a password. Its entry can be configured each time the device is unlocked or after a certain time interval of its inactivity. Having set a password, the owner of an iPhone, iPad or iPod may forget it. Taking this into account, Apple prompts users to try to enter the correct password 6 times. If none of the attempts are successful, the device will be locked, and the user will see a message that he will be able to try entering the password again only after a certain time. If you make a mistake 4 more times, the following message will appear: “iPhone is disconnected, connect to iTunes.”
Restoring iPhone or iPad
Apple recommends that if you receive the "iPhone (iPad) is disabled, connect to iTunes" error, you can restore your device. This can be done while preserving the data if you previously created backups using iTunes. In situations where this was not done, restoring an iPhone or iPad after entering incorrect passwords and causing an error will only result in data loss.
To recover your iPhone after ten incorrect password entries, you need to do the following:
After completing the device recovery procedure, the password will be reset, and you will be able to use your iPhone or iPad again.
Remote password reset on iPhone and iPad
Another effective way to get rid of the “iPhone is disabled, connect to iTunes” error is to reset it remotely. This can be done if the device was activated before the problem occurred. It allows you to track the device, as well as perform some remote manipulations with it, including erasing all information from the device.
You can reset your iPhone password using the service from any computer, tablet, smartphone or other gadget with Internet access. To do this you need:
All information from the device will be deleted and the “iPhone is disabled, connect to iTunes” error will disappear. You will be able to restore the device from existing copies or configure it as a new device.
Additional passcode attempts on iPhone or iPad
If the error “iPhone (iPad) is disabled, connect to iTunes” appears on the screen, you can bypass it and get 10 more attempts to enter the password. The method is as follows:
If you can reset password entry attempts using the specified method, you can do this ad infinitum, repeating the steps described above over and over again and receiving 10 additional password entry attempts.
