The robot vacuum cleaner is broken, how to replace it with a new one. Is it possible to return a vacuum cleaner if you don’t like it? Vacuum cleaner broke under warranty

Complace repairs iRobot Roomba boards of all models. If you bring in an iRobot Roomba robot vacuum cleaner with a faulty main board, there is a 90% chance we will repair it.

The cost of repairing the board of the iRobot Roomba vacuum cleaner depends on the model and damage to the board. In other words, how many parts burned and how. In addition, the price depends on the complexity of the board. For example, the iRobot Roomba 980 board is much more complex than the Roomba 550 board. The price range is from 3,000 rubles. for an inexpensive vacuum cleaner up to 10,000 rubles. for top models with multiple faults.

iRobot 780 main board repair

An iRobot Roomba 780 robotic vacuum cleaner that was flooded with water was sent in for repair. Turned on only for charging, did not work.

After disassembly, traces of leaks were found on the main board.

The iRobot Roomba 780 motherboard also showed signs of flooding and minor corrosion. After cleaning the corrosion, the robot vacuum cleaner began to turn on, but the right wheel did not move. The check showed that the right wheel unit was working properly, the fault lay in the motherboard.

The dial test showed that the assembly of complementary transistors, and then the 0.2 Ohm resistor connected to it, had failed. After replacing these elements, the wheel began to rotate, but continuously. The search revealed a faulty transistor.

After replacing the transistor, the faults were eliminated and the 780 was completed. The price of repairing the iRobot 780 board is from 5,000 rubles to 10,000 rubles.

Roomba 561 repair

Another example of repair motherboard iRobot 561, which was brought in after being flooded with water. Most iRobot motherboard malfunctions occur after they have been flooded with water or a vacuum cleaner has cleaned a wet floor.

In the red circles there are burnt elements and large traces of corrosion after the grandmother washed the robot vacuum cleaner.

Below you can see the burnt microcircuit.

There is a broken element in the red circle.

The repair consists of finding all faulty elements, replacing them and thoroughly washing away traces of corrosion with alcohol.

Here's what the same iRobot Roomba board looks like after repair.

Board repair iRobot Roomba 561, 521, 530, 532, 551, 550, 560, 555, 595, 552, 620, 630, 650, 660 from 3000 to 6000 rubles.

iRobot Roomba 880 board repair

Here is an example of a complex repair of the iRobot 880 motherboard

Repairing the main board costs from 6 to 10 thousand rubles.

The burned out elements of the circuit board of the flooded robot vacuum cleaner are outlined in red. On the other side of the board, the burnt tracks were restored.

Repair of electronic boards iRobot Roomba 980

We have already repaired several boards of iRobot Roomba 980 vacuum cleaners. All of these robotic vacuum cleaners were flooded with water.

Repairing the iRobot Roomba 980 boards cost 15,000 rubles when two boards burned out - the main one and the control board. But this was a rare case - a bucket of water was thrown onto the vacuum cleaner.

In any case, repairing the mother robot of a vacuum cleaner is more profitable than buying a new one or replacing a burnt one with a new one at an official service center. The fact is that the “new” robot vacuum cleaner issued service center according to the promotion, is restored. We found this out by analyzing the board of such a vacuum cleaner. The soldering of individual components was very different from the soldering of a factory-produced machine, and the soldering of some elements was done entirely by hand.

Replacing the board

There are times when board repair is impossible. For example, a scarce processor burned out, the contact pads for soldering microcircuits rotted, and part of the board burned out. To prevent the repair from being expensive, we will try to select a not very expensive used board with a warranty for replacement. In any case, we will offer options.

Ask a question here.

Nowadays, automated assistants for minor cleaning of premises are increasingly appearing on sale. We will talk about repairing one of these assistants in this article, or rather about the pandaclever x1 robot vacuum cleaner.

Let's talk about how to disassemble the pandaclever x1 robot vacuum cleaner and replace the faulty wheel. This model It was no coincidence that I chose a vacuum cleaner, since usually in such equipment, in order to replace a faulty wheel, you just need to unscrew the faulty module and install a new one. But there are models such as pandaclever x1, in which the design of the device does not provide for simple replacement of a faulty module.

Below I will describe the disassembly procedure so that you do not have any difficulties when replacing a faulty wheel yourself. You can also use this article when replacing the pump, since to replace it you will also have to completely disassemble the body of the robot vacuum cleaner.

The photographs below show the niches in which the screws are located that need to be unscrewed in order to disassemble the pandaclever x1 robot vacuum cleaner.

After we have removed the screws, we should also disassemble the front bumper, since it interferes with our disassembly. Along the lower edge of the bumper, unscrew the screws marked in the photographs below.

Carefully lift the top of the cover and disconnect the wires marked in the photo below and set it aside.

Once we removed the top housing, we had access to the control board, pump, left and right wheel modules, and side brush motors. The following photo shows the wheel mounting screws; unscrew them and replace the wheel with a new one.

As you can see, if you do everything carefully, you can do this repair yourself.

If in 2019 you wondered whether it is possible to return a vacuum cleaner back to the seller after purchase (to a store or to an individual) and get money - read the article and find out in what cases it is possible to make a refund and how to do it.

Important!

Please pay attention to the following:

The relevance of the article was checked by our lawyers as of December 21, 2019.

• This article discusses the possibility of returning only a new product (vacuum cleaner) that was purchased in an offline store (from an official representative, a commercial organization or an individual entrepreneur), if the product was purchased in an online store, then read;
• a vacuum cleaner of poor quality (defective), if the breakdown was not your fault, you can almost always return it within 10 years from the date of purchase;
• if a vacuum cleaner is a large item, there are special features when returning it, which can be found at;
• if the product is a means of navigation and communication and has touch screen, then when returning such goods of inadequate quality, the rules set out in the following rules apply:
• If the defective product is intended for cooking and is not electrical, then when returning it, the rules set out in the following rules apply:
• If the defective product is a photo-video accessory and has a digital control unit, then when returning it, the rules set out by us apply.

So, you purchased, but now you want to return the vacuum cleaner and there is a need to return it. Now you need to decide on the following.

The vacuum cleaner you bought turned out to be of poor quality for a variety of reasons, for example:

• factory defect of the vacuum cleaner (breakage as a result of a manufacturing defect, poorly functioning product);
• defective coating - the paint has burst or cracked, there has been a scratch;
• individual parts and elements are faulty;
• defects of a different nature that do not allow the use of the product to the extent necessary, etc.

The vacuum cleaner you purchased is in working order, but you didn’t like it due to any characteristics., For example:

• I didn’t like the color of the vacuum cleaner, its shape or dimensions;
• not satisfied with its design or the design of individual elements;
• its size, color or configuration, etc. did not fit.

Returning a low-quality vacuum cleaner

The following circumstances are of fundamental importance when returning a vacuum cleaner:

• Is there a warranty for the vacuum cleaner?
• if the warranty period is established, whether it has expired;
• whether the service life is set for the vacuum cleaner;
• If the service life is set, whether it has expired.

Returning a vacuum cleaner with defects during the warranty period

Important!

The type of defect and its significance in this case does not matter - you have the right to return the vacuum cleaner with any defects that arose through no fault of yours, if the warranty period has not yet expired.

The return period for the vacuum cleaner in this case is during the warranty period | .

Refund period

The refund period for a vacuum cleaner of inadequate quality, for which the warranty period has not expired, is 10 days from the date of submission of the claim | .

• general passport ();
• purchase and sale agreement for a vacuum cleaner (if any);
• sales or cash receipt, non-cash payment receipt, other document certifying the fact and terms of purchase.

Important!

The absence of a cash or sales receipt or other document certifying the fact and conditions of purchase of a vacuum cleaner in this case is not a basis for refusing to satisfy requests for a refund | .

If the vacuum cleaner has a warranty period, the seller (authorized person) is responsible for the defects of the vacuum cleaner, unless he proves that they arose:

• after handing over the vacuum cleaner to the consumer;
• due to consumer violation of the rules for use, storage or transportation of goods, actions of third parties or force majeure.

Thus, the circumstances of the occurrence of defects are proved by the seller (authorized person) | .

In most cases, in order to return the vacuum cleaner back to the seller (authorized person), only your verbal request is required. Many sellers are customer-oriented enough to check for obvious defective goods on the spot and immediately return your money.

If this does not happen, go to Step 2.

Algorithm of actions in the case when the seller (authorized person) does not agree to an undisputed refund of money

Step 3 | Vacuum cleaner examination

If, after checking the quality of the product, the seller (authorized person) believes that the cause of the defects in the vacuum cleaner is the consumer, then he (the seller) is obliged to conduct an examination of the vacuum cleaner. Detailed information about the examination can be found on our website.

• The period for conducting the examination is 10 days from the date of presentation of the request.
• The examination is carried out at the expense of the seller (other authorized person).
• The consumer has the right to be present during the examination.

If the consumer does not agree with the expert conclusion, he has the right to challenge it in court.

Important!

if, as a result of the examination of the goods, it is established that its defects arose due to circumstances for which the seller (authorized person) is not responsible, the consumer is obliged to reimburse him for the costs of conducting the examination, as well as the associated costs of storing and transporting the goods | .

Step 4 | Going to court

Step 6 | Receiving the money

Step 7 | Returning a low-quality vacuum cleaner

If you refuse to fulfill the purchase and sale agreement for a vacuum cleaner, the seller (authorized person) has the right to demand that you return the faulty vacuum cleaner if it was not provided earlier.

The costs of returning the vacuum cleaner are borne by the seller (authorized person) | .

Return of a defective vacuum cleaner after the expiration of the warranty period (including when the warranty was not established), but within 2 years from the date of purchase

You can return the vacuum cleaner even if the warranty period has already expired or has not been established.

If any deficiencies are discovered, you have the right to:

Important!

The type of defect and its significance in this case does not matter - you have the right to return the vacuum cleaner with any defects that arose before the goods were transferred to the consumer or for reasons that arose before that moment.

Period during which you can return the product

The return period for the vacuum cleaner in this case is 2 years from the date of delivery | .

Refund period

The refund period for a vacuum cleaner of inadequate quality for which the warranty period has expired (or if the warranty has not been established) is 10 days from the date of submission of the claim | .

Who can make a claim?

A demand for refusal to fulfill the contract and return of the paid amount can be made:

• to the seller– an organization, regardless of its organizational and legal form, as well as an individual entrepreneur selling goods to consumers under a sales contract – clause 2 of Art. 18 PDO;
• authorized organization or authorized individual entrepreneur– persons authorized by the manufacturer (seller) to accept and satisfy consumer requirements regarding goods of inadequate quality - clause. 2 tbsp. 18 PDO.

In addition, you can return a vacuum cleaner of inadequate quality and demand a refund of the amount paid from:

Documents you need to have with you when making a claim

Who proves the circumstances of the occurrence of defects?

The burden of proof lies with the consumer; he must prove that the defects of the vacuum cleaner arose before its transfer to the consumer or for reasons that arose before that moment | And .

Algorithm of actions in the case when the seller (authorized person) agrees to an undisputed refund

Step 1 | negotiations with the seller (authorized person)

The first step is to contact the store where you purchased the vacuum cleaner or any other official representative with an explanation of the reason for the defect and an offer for a refund.

Not very often, but it happens that the seller (authorized person) in this case agrees to return the money even after a verbal demand.

Step 2 | Filing a claim (application) for cancellation of the purchase and sale agreement and return of the paid amount

Step 3 | Returning a low-quality vacuum cleaner

If you refuse to fulfill the purchase and sale agreement for a vacuum cleaner, the seller (authorized person) has the right to demand that you return the faulty vacuum cleaner.

The costs of returning the vacuum cleaner are borne by the seller (authorized person) | .

Step 4 | Getting paid for a low-quality vacuum cleaner

When receiving money, please consider the following:

Algorithm of actions in the case when the store does not agree to an undisputed refund

Step 1 | Filing a claim (application) for cancellation of the purchase and sale agreement and return of the paid amount

Step 2 | Checking the quality of the vacuum cleaner

seller (authorized person) has the right check the quality of the vacuum cleaner. Quality control is carried out according to the rules set out in, in which you will find more detailed information.

• The period for quality control is 10 days from the date of submission of the request.
• Quality control is carried out at the expense of the seller (other authorized person).
• The consumer has the right to participate in checking the quality of the vacuum cleaner.

If the seller (authorized person) does not want to carry out a quality check, you should proceed to Step 3.

Step 3 | Vacuum cleaner examination

If the seller (authorized person) believes that the cause of the defects of the vacuum cleaner is the consumer, the consumer is obliged to conduct an examination of the vacuum cleaner in order to establish that the defects of the vacuum cleaner arose before its transfer to the consumer or for reasons that arose before that moment | .

Important!

If the examination establishes that the defects of the vacuum cleaner arose before its transfer to the consumer or for reasons that arose before that moment, the authorized person is obliged to return the money paid for the examination | .

Detailed information about the examination can be found on our website.

Step 4 | Going to court

If the seller (authorized person) does not satisfy your demands pre-trial, you must go to court. Going to court requires legal qualifications, so to conduct a case in court, we recommend turning to professionals.

Step 5 | Enforcement of a court decision

If the seller (authorized person) does not want to voluntarily comply with the court decision, you have the right to choose:

• contact the federal bailiff service Russian Federation, which is entrusted with the functions of enforcement of judicial acts;
• send the writ of execution to the bank in which the seller (authorized person) has an account.

Step 6 | Returning a low-quality vacuum cleaner

If you refuse to fulfill the purchase and sale agreement for a vacuum cleaner, the seller (authorized person) has the right to demand that you return the faulty vacuum cleaner.

The costs of returning the vacuum cleaner are borne by the seller (authorized person) | .

Step 7 | Receiving the money

When receiving money out of court, the following should be considered:

In the event of a refund of the amount paid for a vacuum cleaner in court:

• the amount of recovery is established in a court decision;
• the period and procedure for return are regulated by the legislation on enforcement proceedings.

Returning a vacuum cleaner after 2 years from the date of purchase

You can return a vacuum cleaner after 2 years from the date of purchase if the following conditions are met.

Period during which you can return the product

Deadline for returning the vacuum cleaner in the case under consideration | :

• during the service life specified for the vacuum cleaner;
• within 10 years from the date of transfer of the goods – If the service life is not established.

Refund period

The refund period for a vacuum cleaner of inadequate quality after 2 years from the date of purchase is 10 days from the date of filing the claim | .

Who can make a claim?

A refund request can be made:

Documents you need to have with you when making a claim

Who proves the circumstances of the occurrence of defects?

The burden of proof lies with the consumer; he must prove that the defects of the vacuum cleaner arose before its transfer to the consumer or for reasons that arose before that moment |

You can return the vacuum cleaner back to the store, even if you just don’t like it anymore. However, this can only be done in the first 14 days from the date of purchase. In what cases can you return a vacuum cleaner to the store later than this period? What rights does the law “On Protection of Consumer Rights” give the buyer when returning goods? Read in the article.

According to the Law “On the Protection of Consumer Rights”, return a vacuum cleaner you don’t like good quality You can return to the store under the following conditions:

• If it does not suit the buyer in size, color, dimensions or configuration;
• If no more than fourteen days have passed since the purchase of the vacuum cleaner;

The day of purchase does not count. The 2 week countdown starts from the next day.

• If the vacuum cleaner has not been used by the buyer and has retained its presentation;

There are no signs of use on the vacuum cleaner: scratches, dents, etc.;

• If the buyer has retained all the components supplied with the vacuum cleaner: attachments, labels, replacement units, etc.;
• If a receipt or other document has been saved that can confirm that the buyer purchased a dust collection device for a specific retail outlet, on a specific date and from a specific seller;

If all of the above conditions are met, then returning the vacuum cleaner to the store will not take much time.

Return procedure

• Pack the vacuum cleaner in the box you would have purchased it in. Find the receipt, warranty card and other documents issued upon purchase;
• Decide why you are returning the vacuum cleaner. According to the Law, you can return a vacuum cleaner of proper quality only if it does not fit in shape, size, dimensions, color, or configuration;
• Come to the store and state the reason for the return;
• The seller asked to fill out a special application for the return of goods of proper quality;

In it you will have to indicate for what characteristics the vacuum cleaner did not suit you.

After filling out the application, the seller may offer you:

• Exchange the vacuum cleaner for a similar one (according to the pricing policy), but with characteristics that suit you;

For example, in your application you indicated that the vacuum cleaner did not fit (too bulky). The seller can select a smaller device that is similar in price to the one being returned;

• Return money;
• Exchange for a vacuum cleaner of another brand with recalculation of the purchase price;

Other cases

If the vacuum cleaner turns out to be defective, you can return it:

• At any time later than 14 days, if defective elements are detected;
• If there is a warranty period, you can return the vacuum cleaner only within this period;

Sample documents

Sometimes the seller can return the money for the vacuum cleaner or exchange it for a similar model without litigation. But this is rather an exception to the rule. From this it follows that you can return a vacuum cleaner to the store only with a manufacturing defect. If it was broken during use, the store may not refund the money. When the main reason for returning a vacuum cleaner is the wrong color, model, etc., it will not be possible to return the product to the store. It is important to consider these nuances when purchasing and returning a vacuum cleaner. Our specialists will help you deal with this problem. Source: http://media.nzherald.co.nz/webcontent/image/jpg/201319/dv1291042_1024x768.jpg Procedure for returning a vacuum cleaner to a store Returning a product depends entirely on the presence and origin of defects. If you are sure that the vacuum cleaner was faulty even before use, the law is on your side.

Vacuum cleaner broke under warranty

To return the vacuum cleaner to the store, you need to perform a number of steps:

• Contact the store where you purchased the vacuum cleaner.
• Provide the defective item
• Make a claim to the seller and require his signature

If the defect does not raise any doubts among the administration, the money for the vacuum cleaner will be returned within 10 days. Our specialists will help you correctly file a claim and speed up the refund process.
After receiving the claim, the seller must conduct an examination, which will take up to 45 days. When he refuses to do this, it is better to involve independent experts.
If the examination finds that you are right, the store is obliged to compensate for all losses. You need to present the seller with a receipt for payment and the results of the examination.

You may be refused in the following case: according to the results of the inspection, there are no defects or they appeared due to your fault.

The vacuum cleaner is broken

The 2 week countdown starts from the next day.

• If the vacuum cleaner has not been used by the buyer and has retained its presentation;

There are no signs of use on the vacuum cleaner: scratches, dents, etc.;

• If the buyer has retained all the components supplied with the vacuum cleaner: attachments, labels, replacement units, etc.;
• If a receipt or other document has been saved that can confirm that the buyer purchased a dust collection device for a specific retail outlet, on a specific date and from a specific seller;

If all of the above conditions are met, then returning the vacuum cleaner to the store will not take much time. Return procedure

• Return procedure: Pack the vacuum cleaner in the same box in which it was purchased.
  Find the receipt, warranty card and other documents issued upon purchase;
• Decide why you are returning the vacuum cleaner.

Is it possible to return a vacuum cleaner to the store?

Our vacuum cleaner is broken (a sock got sucked in and it won’t come out). Should we have the vacuum cleaner repaired under warranty? If it is still under warranty. read answers (1) Topic: Warranty repairs household appliances The robot vacuum cleaner is broken, under warranty. I contact the seller every day for three weeks, they promise to call back and solve the problem, but there is silence.

Is it possible to return a vacuum cleaner if you don’t like it?

The condition of technical expertise also applies here. If you damage a vacuum cleaner in the first two years, an inspection will easily reveal your negligence and improper use of what you purchased.

Important

Don't take the risk and go to the store in this case. So, you are convinced that you did not damage the vacuum cleaner with your actions, and there is a manufacturing defect.

• Write a complaint to the store;
• Contact the service center.

If you want to have your vacuum cleaner repaired, you should go to your manufacturer’s service center with a warranty, a receipt and the faulty unit. The advantage of this option is that if the breakdown turns out to be not your fault, you should have it fixed without any problems within 45 days.

How to return a vacuum cleaner to the store?

Low-quality vacuum cleaners must be returned in two cases:

• You find a minor defect - return within 15 days;
• If you find a serious defect - return under warranty for up to 2 years.

Refunds up to 15 days are made when the defect does not interfere with your use of the vacuum cleaner or interferes only slightly. Its appearance should be assessed by an expert to eliminate the possibility of your guilt in the current situation.
The exchange or return of any low-quality equipment is carried out using a procedure for identifying quality defects - examination. In this case, the return of the vacuum cleaner under warranty is subject to the conditions warranty service. Each manufacturer has the right to set its own terms and conditions. However, when this was not done, the product still has a warranty - the law limits it to two years from the date of purchase for absolutely any equipment.

• Consumer rights Protection
Hello. We bought a vacuum cleaner in Eldorado on May 5, 2014, with a one-year warranty.

The vacuum cleaner did not suck up dust well and was not really used, but that is not the point. In January 2015 it broke down, they sent it for repairs under warranty, and about a month later it was supposedly fixed.


Eldarado sellers began to show a vacuum cleaner, it turned on every other time (they changed the engine). Again it took a long time to apply for the second repair. We asked if we could exchange it for another vacuum cleaner, pay extra and get a normal one. We were told that it is possible only after it breaks for the second time. And here’s my question, time is running out, the vacuum cleaner is being repaired, soon the year of warranty will pass, I’m sure they’ll make halam balam, and again it will break (the vacuum cleaner doesn’t really suck up garbage), is it possible to refuse our broken vacuum cleaner and demand something else, albeit with extra charge, but a normal vacuum cleaner. Thank you in advance.

The vacuum cleaner broke a month after purchase, what should I do?

• Compensation for losses you incurred in connection with repairs;
• A discount if the defect is superficial and does not interfere with the operation of the equipment;
• Repair under warranty, which will be paid for by the store.

One of these possible results should be indicated in the complaint that you submit to the management of the point where you purchased the vacuum cleaner. It would also be a good idea to provide the following:

• Copies of receipts, delivery notes or other documents capable of identifying the date, place and cost of the purchase;
• Warranty card;
• The results of the inspection, if it has already been done or you have checked the vacuum cleaner with an independent expert;
• Box and packaging of the vacuum cleaner with all instructions.

The latter is optional, because according to the law, you can hand over defective goods even without the proper packaging, since they will not sell it again.
You can return the vacuum cleaner back to the store, even if you just don’t like it anymore. However, this can only be done in the first 14 days from the date of purchase. In what cases can you return a vacuum cleaner to the store later than this period? What rights does the law “On Protection of Consumer Rights” give the buyer when returning goods? Read in the article. The content of the article:

• Is it possible to return a good quality vacuum cleaner?
• Return procedure
• Other cases

Is it possible to return a good quality vacuum cleaner? According to the Law “On the Protection of Consumer Rights”, you can return a good quality vacuum cleaner back to the store under the following conditions:

• If it does not suit the buyer in size, color, dimensions or configuration;
• If no more than fourteen days have passed since the purchase of the vacuum cleaner;

The day of purchase does not count.
How to return The law establishes two options for the possible return of any purchase:

1. If you don't like the product;
2. If it was used and it turned out to be defective.

back to contents High-quality Usually, a high-quality product can be returned to the store in the first two weeks after purchase, but in the case of a vacuum cleaner this rule does not work. It's all about the well-known government decree No. 55, which contains a list of products that cannot be returned in proper condition. The vacuum cleaner is included in this list, as it belongs to technically complex units, and even for domestic purposes. However, there is one exception here. If you prove that the store or manufacturer withheld all the necessary information from you before purchasing, you have the right to cancel this transaction.

The Law of the Russian Federation “On the Protection of Consumer Rights” states that: “The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product is not suitable in shape, dimensions, style, color, size or configuration ." However, this right will not apply to the list of technically complex goods. Since the vacuum cleaner belongs to this category, it is almost impossible to return it to the store without compelling reasons.

Refunds will only be made if there is a fault.

• 2. Proper operating procedures must be followed to return the vacuum cleaner to the store.

  If the damage was caused not during production, but during use, you will not be able to return the vacuum cleaner to the store. To conduct a quality check, in most cases an examination is carried out.

• 3. Stores often offer additional promotions and services.