In this article we will find out what to do if your order is closed, you can no longer open a dispute, but the package never arrived.
I would like to immediately note that you will not be able to return the money, since after the order is closed, the funds are transferred to the seller, and AliExpress never pays from its own pocket. Is there really nothing that can be done? Don't give up, something can still be done. So let's try to find an answer to the question:

What should I do if the order waiting time has already expired, the goods have not arrived, and it is no longer possible to open a dispute?

Why not open a dispute?

The buyer loses the opportunity to open a dispute in the following cases:

• - more than 15 days have passed since the delivery deadline. That is, the buyer did not extend the timer, the deal was closed. And those 15 days that are given to open a dispute have also already been missed.
• - the buyer accidentally confirmed receipt of the parcel and did not open a dispute within 15 days after confirmation
• - the buyer accidentally accepted the seller’s terms in the dispute, instead of canceling the dispute

What should I do if I don't open a dispute?

• First of all, write to the seller. Ask him to see what's wrong with your package. Sometimes sellers contact the postal service and find the packages. And if the seller cares about his reputation and doesn’t want your negative review to spoil his rating, then he may even resend the product to make you satisfied. The seller will not lose much, since the shipments are usually insured and he receives compensation in case of loss of the package.
• If your track number was tracked, but the package got stuck somewhere, then there is a chance that it will still arrive. Sometimes parcels arrive after long wanderings 4-6 months after sending. If the track number is with tracking in China, then you can only wait and hope that the goods will still reach you.
• If your track has an international format, and the parcel is stuck somewhere after export, then you can submit.
• If the parcel was not tracked, the seller has a lot of negative feedback and you suspect that he is a scammer, then you need to. The Aliexpress team will look into the situation, and if fraud took place, the seller will definitely be punished.
• If the seller ignores your letters, or does not want to help, then be sure to describe the whole situation in the review. If you suspect him of fraud, then give him one star. Other buyers should be warned. Well, with this you can influence his rating. A negative review will scare away potential buyers.

How to open a dispute on AliExpress if the order confirmation time has expired? You were unable to extend the processing time for the goods, the seller ignored your request - as a result, the time expired, and the goods never arrived or have obvious flaws. The confirmation time on AliExpress has expired, and the item turned out to be damaged - one of the most serious problems when working with a trading platform. In this case, you will learn how to open a dispute and return the money back in this article.

What to do if the “order protection” period has expired?

The buyer’s most important ally in the AliExpress system is “Order Protection”. While this function is in effect, you can easily open a dispute with the seller if the purchase is delayed, is not tracked, or upon arrival it turns out that they did not send you exactly what you expected. That is why so much attention has been paid to the problem of extending protection, including a large number of disputes that are opened precisely because the seller is slow in confirming the extension of order protection. But what should the buyer do if the deadline has expired, but there is no product at all or it is clearly defective?

Previously, this problem was solved quite harshly in relation to customers: the time is up - the order is instantly closed. Fraudsters often took advantage of this: they refused to extend the protection time and waited until it had completely expired and the money was credited to the seller’s account. After that, it was no longer possible to return them back. Is it possible to open a dispute now after the protection period has expired?

To correct this oversight, since July last year the site administration has launched the ability to open a dispute within 15 days after the order protection period has ended.

Let's look at how to open a dispute on the AliExpress trading platform website if the confirmation time for receiving the goods has expired and what algorithm needs to be followed in this case.

We open a dispute within 15 days after the deadline

Let's figure out how to activate a dispute in this case:

"Disputes and Complaints" on AliExpress to resolve your issue

Theoretically, you will not lose everything even if you miss these 15 days.

If this happens, you should contact the “Disputes and Complaints” section on the trading platform website:

To take full advantage of Buyer Protection, keep an eye on the timer on your order page.

While this function is in effect, your funds are safe and you don’t have to worry about their safety. Even after the deadline has expired, you have 15 days to solve the problem. At the same time, your evidence must be truly irrefutable; do not try to deceive the seller and the site administration if the item breaks due to your fault. If the seller is really at fault, then you can return the funds even after all the deadlines have expired, but the site administration makes such decisions extremely rarely.

For more information about what order confirmation time is, watch the video:

Every year more and more users make purchases on one of the most famous in the world trading platforms– Aliexpress. But, due to the fact that the purchase is made online, all sorts of problems are inevitable, both during delivery and after receiving the parcel.

The main problems are:

• goods not received;
• damage to the parcel during transportation;
• the product does not correspond to the description on the website.

How to open a dispute on Aliexpress when buyer protection time is running out?

Buyer protection time is running out, but the package has not yet arrived. What to do in this case?

If buyer protection is about to end, you should first notify the seller, who will be required to extend the time for you. You can do this in several ways:

• Leave a request in the comments to your order.
• Open a dispute, where you should indicate that the goods have not yet arrived, and the buyer protection time is already expiring.

I would like to recommend that you learn how to communicate correctly with the seller and track the specified time within which you should receive your parcel. Both of the above options are acceptable and effective. However, if you use the first option (please ask in the comments), you may encounter some problems. Opening a dispute is a more reliable option, since it is not you who will be limited in time, but your seller.

What is a dispute and why is it needed?

When ordering any product, the buyer is always guided by the integrity and honesty of the seller himself.

The seller, in turn, must impeccably fulfill the following obligations to his buyer:

1. Send the goods within the specified time.
2. Provide the buyer with a tracking number.
3. Place exactly the item that was ordered.
4. The product must be good quality, exactly correspond to the description on the site and the photographs attached to it.
5. Pack the parcel well so that it is not damaged during transportation and reaches the recipient without defects.
6. Get in touch with your client as quickly as possible.

Compliance with all these points indicates the quality of service the seller provides to its customers. Stores that follow these rules are rated and are especially popular.

However, very often when ordering a product, customers are faced with many problems that need to be solved in a limited time interval. In this case, only a timely open “dispute” will help solve the problem.

Advice! Do not terminate the dispute if you are not sure that you are right and if you cannot prove that you are the injured party.

Very often a dispute is opened due to the fact that the goods simply do not reach their destination. And it becomes impossible to find a parcel without a track number.

How to open a dispute on Aliexpress if the goods are not received

Let's consider opening a dispute using the example of a product that did not arrive in 3 months. During this time, buyer protection has already been extended once, but the goods are still on the way.

As you can see in the screenshot, the product was ordered on January 22, 2016. The seller gave time - 45 days for the goods to be delivered to the buyer. However, he did not have time to get there, and we were forced to ask for an extension of time. This was done on February 29, a month and a half has passed since then. During this time the goods were never received.

We no longer have the time or desire to wait, so we decide to open a dispute and return our money. After all, the goods might have been lost, or they might not have been sent at all.

To dispute a received (or not received) product, you must click the “Open dispute” button. In the window that appears, in the first paragraph, a question appears whether you received the parcel or not. In this case, you must select the answer “No”. After clicking on the button, we will be asked to select the appropriate option for the reason for the current situation:

• “Order protection has already expired, but the parcel is still on the way,”
• "The transport company returned the order"
• "No tracking information"
• “The customs duty is too high, I don’t want to pay”
• “The seller sent the order to the wrong address.”

Select one of the reasons described in the list.

In our case, you need to select the first item. Because we never actually received the goods. At the bottom there is automatically a checkmark in the box indicating how much you need to return. In this case, the full amount of $4.74 will be refunded.

Even lower, in the free field, we enter information (preferably in English), which will facilitate the seller’s speedy decision-making. In case of ignorance in English- use any online translation service. When using a translator, write clearly to the point and in clear language(no complex words or sentences). After all, our goal is to convey all requirements and comments to the seller as accurately as possible. As an example, take the following text: “Good afternoon. I have already extended the buyer protection period once. I'm afraid that the parcel will not reach me. I'd rather order the same product from another seller. Please approve the dispute. Thank you".

Translate into English and paste it into the comment field. Then click the “Submit” button.

Opens new page, where it is indicated that the seller has only 5 days to make a decision, during which he is obliged to confirm the dispute you have opened, or offer his own solution to the problem.

After the dispute is approved by the seller, the funds will be credited to your account within a few business days.

How to open a dispute on Aliexpress if the product received is not what you ordered or is of poor quality

You can also often encounter a problem when the ordered product simply does not fit in size, although all the specified parameters match exactly. In this case, it is necessary to open a dispute with the seller as soon as possible and demand a full refund.

Here, for example, is a plastic bumper for a phone that didn’t come with the same design as what we ordered. And the quality of the drawing itself is simply terrible - pixels that hurt the eye make this bumper simply unnecessary.

We open a dispute using the same principle: select the product we need from the list of orders, click on the “Open dispute” button and mark the item that we have received the product. After which a large list appears why we want to return the money if we have received the goods.

As you can see, there are a lot of options, but you need to choose the one that is more suitable in your situation. In our case, you can select the item “Poor quality” or “Product does not correspond to the sample”.

After which we indicate the desired amount that we plan to return. According to the advice of experienced users, the recommended refund amount is 90% of the total cost. This is the amount that sellers return the fastest. But in our case, we will demand a full refund of the cost of the goods. And since the cost of return shipping will be very significant, we choose the option that we will not return the goods.

In the comments field we enter the reason for opening the dispute, and in this case we will definitely attach photographs of your parcel. The photograph should show all the details that will help resolve the dispute in your favor. Then we wait for the seller's response. In most cases, the seller makes a decision in your favor.

No matter how much we would like to receive our long-awaited product, sometimes we are disappointed. No matter what problem you encounter: the package did not arrive at the specified address, the product is of poor quality, the size of the product does not correspond to the basic characteristics, etc. – open a dispute with the seller of this product on the Aliexpress website and defend your case to the last.

Good luck in resolving your issues!

Low prices and a huge assortment - these are the criteria that entice many people to make purchases on the Aliexpress service. But still, not everyone knows about some of the intricacies of working with many Chinese suppliers. There are a large number of questions to the support service that relate to difficulties associated with the time of order confirmation; not everyone can understand the importance of this point. Basically, difficulties arise when controversial situations arise. We will tell you in our article how to open a dispute on Aliexpress if the order confirmation time has already expired.

Confirmation time has expired - how to get your money back

So, from this publication you have the opportunity to learn how to open a dispute on Aliexpress if the confirmation time has expired. Just a year and a half or two ago, ordered products were immediately closed after the confirmation time had expired. It follows that each of the clients was at risk. This means that they simply went broke on such deals.

Every day the administration of the resource received a huge number of complaints demanding a revision of the terms of sales. It is even difficult to classify this problem as large-scale, since such a huge number of applications on the same issue have not been received during the entire period of operation of this company. It is for this reason, because of such an active attack, that the site administration was forced to introduce new rules related to the functioning of the resource.

Since July, the buyer could open the trash, even if time had already passed at the time the order was closed. But still, restrictions were introduced here. The buyer was given only 15 days for a test drive. Of course, conditions improved several times and many buyers could get their money back if the product turned out to be faulty. It follows that buyers are offered 2 main ways. The most optimal and likely way is to open a dispute within the allotted 15 days. To do this, the client must first go to his orders and select the Open dispute button: in the lower corner of the page that opens, the person will see a block into which he can enter text. It is better, ideally, to attach photographed confirmation of the defectiveness of the purchased product. After a complete description of the problem, you can submit a complaint. It will be reviewed by the seller within 3-5 days.

What to do if the goods from Aliexpress have not arrived. and the time is up? Perhaps this question is of interest to many. It should be remembered that for the allotted fifteen minutes, the client can close and open a dispute as much as he wishes. But as for the decision-making of the seller himself, the situation here is different. Of course, if the client is satisfied with the seller’s response, then the dispute can be accepted, but if not, then the client must reject the seller’s decision and escalate the process.

After selecting the button – Submit a complaint, the system will transfer the buyer to a page that will consist of many different blocks, but the client should select the third block: after filling out the presented form, the client only needs to wait for a response from the site administration. But still, this option will be less likely, since it violates all existing rules for trading on the Aliexpress resource. It should be understood that there is no point in creating a dispute if the blouse received simply no longer suits the client’s hair color, or the hair dryer breaks after it fell, explaining this by the fact that the rest of the product survived the fall without any problems, but this one immediately broken. If the client can correctly describe the problem that happened and attach evidence to it, then the seller simply will not be able to challenge the buyer’s statement in any way. Otherwise, the site administration will be connected, which, based on the proposed photos and explanations, will offer the correct way out of the situation.

Let's sum it up

This note was devoted to the question of what to do if the goods from Ali did not arrive within the specified time. These instructions should definitely be used in such a situation. In general, do not be deceived and be sure to be careful.

Watch the video on the topic: How to open a dispute on Aliexpress and get your money back.

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