Issued for shipment to the sender. Sdek - what does it mean sent to a transit city? Transit transportation: what is it and what is it for?

When confronted with transport services, the concepts of transit, transit transportation and transit city are often mentioned. What do they mean? Let's understand the concepts in more detail.

Definition of concepts

Transit refers to the transportation of goods or the journey of passengers from point A to point B through intermediate points located along the way.
This definition is also interpreted as the transportation of goods without overloading at intermediate points.
Therefore, the transit city is the point through which the parcel passes. All cities through whose borders the cargo passes are transit cities, except for the place of departure and arrival.

This term is often found when tracking cargo of the transport company SDEK. But courier service customers should not worry if they see this Current state parcels: “The cargo has been sent to a transit city.” The order will still arrive at its destination safe and sound.

Transit transportation: what is it and what is it for?

If you don't know what it means this concept and you can’t determine whether this type of service is right for you, we note that this term refers to the delivery of an order through several intermediate points.

Your parcel may itself have the status of transit, and in this case it is equated to passing cargo. That is, you need to deliver the goods to the designated point, and your cargo will be unloaded at an intermediate point.

Often this concept refers to the delivery of a parcel through several intermediate points. In fact, the transit is unloaded, and all transit traffic proceeds to the designated point of arrival.

In some situations, during transit cargo transportation, they can be used different types transport. In this case, the cargo is stored in a warehouse until the next shipment follows. The carrier shall pay all costs incurred as a result of such actions at its own expense. In this case, cargo transportation is called consolidated.

Cargo transportation through transit cities has a number of features:

• the price for transit is much lower than direct delivery. This is due to the large amount of cargo transported.
• The carrier is fully financially responsible for the transported cargo, regardless of the stage of delivery.
• During the transit delivery process, more time is spent, this is due to frequent stops due to transit destinations.

1. door-to-door (D-D) - The courier picks up the cargo from the sender and delivers it to the recipient at the specified address.

2. door-warehouse (D-S) - The courier picks up the cargo from the sender and delivers it to the warehouse, the recipient picks up the cargo independently at the pickup point (self-pickup).

3. warehouse-door (S-D) - The sender delivers the cargo independently to the warehouse, the courier delivers it to the recipient at the specified address.

4. warehouse-warehouse (S-S) - The sender delivers the cargo independently to the warehouse, the recipient picks up the cargo independently at the pick-up point (self-pickup).

Table 2. Order statuses

Table 3. Additional order statuses

Table 4. Reasons for delivery delay

Table 5. Additional services*

* For more detailed information, please contact the company managers.

You can find out more information about the service by calling the unified information service at 8-800-250-04-05 (toll-free) or from the company managers in the office of your city. Also this information posted on our company website.

Table 6. Reasons for unsuccessful calls

Using the website’s online service, in a few clicks you can find out the exact location of your parcel or postal item delivered by the courier company SDEK.

The courier delivery and dispatch service “SDEK Logistics Solutions” provides services for express courier delivery of parcels, cargo and postal items throughout the Russian Federation. It is worth noting that SDEK is considered the number one postal service, focused on courier delivery of parcels from China to Russia and the CIS.

In just a few clicks you will quickly find out the exact location of your SDEK parcel.

How to track an SDEK parcel?

Track the shipment and delivery of your parcel postal company“SDEK” is very simple: to do this, you need to enter the unique parcel identifier in the tracking line. It should be noted that the format of SDEK identifiers is somewhat different from the usual track code formats (At the beginning of the identifier, as a rule, there are 5 letters, followed by a ten-digit number, and two letters close the number). After specifying the track number, click on the “Track” button and find out the most up-to-date information about the location of your mail item.

How long to wait for an SDEK parcel?

Official delivery times are not specified, but as a rule, parcels arrive within 30-45 days. Such long terms are due to the high workload of customs in China and the Russian Federation, as well as the fact that the parcel is delivered in China by land transport.

Where to pick up a SDEK parcel

Immediately after the parcel arrives at the delivery point, you will receive an SMS message indicating the address where the parcels are delivered. We advise you to pay attention to the operating hours of this department.

The most popular types of SDEK shipments

• Parcel - standard delivery of parcels throughout Russia;
• Trunk express, efficient and economical delivery of parcels and cargo throughout Russia. Transportation is carried out by land transport;
• Parcel - delivery of goods throughout Russia;
• Express light - urgent delivery of light cargo (up to 29 kg). The service is relevant for the delivery of documentation, both in the Russian Federation and within your city;
• Chinese Express - economical delivery of goods from other countries to the Russian Federation for trading companies.

Is it possible to change the address or date of delivery of a SDEK parcel?

Please note that you can change the address and delivery mode yourself. This functionality is available on the company website.

So, if necessary, you can:

• Adjust the delivery date and time.
• Cancel courier delivery and arrange pickup.
• Select another SDEK branch to receive the parcel.

Hi all! I'll add my story to the awesome deliveries section.

So, my friend asked me to buy his little one a hoverboard and send it to them in the city. (Advancing the questions - yes, you really can’t buy that model there).

06/22/2017 Having purchased this device, I went to the SDEK office and sent, attention, EXPRESS delivery (promised 2 days not counting the day of reception + it was already evening).

Already at the reception, I was “pleased” that the price of the shipment turned out to be 300 rubles more than on the website, and in response to my dissatisfaction with this, the employee said “I’ll measure it now” and delivery became cheaper by 200 rubles [and my heart feels that so many people liked it] . I was pleased to receive the receipt, sent the shipment number to my friend and went home.

06/25/2017 (3 days have passed) I am writing to a friend:

I'll go straight to the site. There is tracking through the website - but it doesn’t work! There is a phone number for calling through a mobile phone - it doesn’t work! I decided to call the “regular” number but didn’t get through!

06.26.2017 (4 days have passed) Tracking and mobile phones are still not working, but in “just” 15 minutes I was able to reach the operator (Op).

Me: -Where is the order, this is the number.

OP: - Sent today.

*I am deeply surprised*

Me: -I passed it on June 22, 2017, why haven’t they sent it yet?

OP: - So you passed it late in the evening and blah blah.

*What a fucking evening, after that there was still Friday, 2 days off and Monday*

Me: -Where can I get compensation for failure to meet deadlines?

*Because there was a “slower” tariff that was cheaper*

OP: -Fill out an application on the website and blah blah.

*And she repeated this as if under a spell, although, as it turned out, a complaint can be made in any office, but she didn’t want to tell me this. I asked for an internal number and said that I would file a claim against her*

"Good afternoon! The answer was provided to you earlier in another social resource. (Irina Nikogosyan, quality department manager)"

And only after taking a break from all the history sites where I wrote reviews, I found the following:

"Good afternoon! If the delivery time was missed, we will certainly bear financial responsibility to the payer. Please specify the number of your invoice so that we can resolve the issue. (Irina Nikoghosyan, quality department manager)"

Conclusion 1 - they are even too lazy to copy the text of the answer to other sites. Conclusion 2 - the quality service is aware of the situation. Conclusion 3 - they don’t know how to count, because the delivery deadline is the 26th, and it was already the 28th. (On some resources where the answer from them was posted, I left the order number)

Status Location Date

In the transit city of St. Petersburg 06/22/2017

Sent to the transit city of St. Petersburg 06/23/2017

Accepted in the sender's city of St. Petersburg 06/24/2017

Sent to the recipient city of St. Petersburg on June 24, 2017

Returned to the warehouse in the sender’s city of St. Petersburg 06/26/2017

This time I ordered a call back (surprisingly they called back within 5 minutes).

Me: - Such and such a number. Where is my order?

Op: -At the sorting point in St. Petersburg.

*I was VERY SURPRISED at this point*

Me: -Write a statement for your employee, *Name Last Name* work number, she lied to me.

Op: -What do you want from me?

Me: - So that you fill out the application and return the parcel to me, how can I pick it up tomorrow?

Op: -You can’t pick it up from there, you can only send it back to the collection point.

Me: -How long will it take?

*Hang on the phone for more than 10 minutes. Every 30 sec. they played me music and told me that I was important to them*

Op: -We don’t know where the package is, the employees can’t find it and don’t know whether it has been sent or is still with them.

Op: -I wrote a request to the quality service, they will call you back in 2 hours. If the parcel is still in St. Petersburg, it will be returned; if it has been sent, wait for it to arrive.

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17 comments

We called SDEK and asked to cancel the delivery, it turned out that the cargo was already in Moscow (this is not the final destination), they told us that it would be sent back from there. and went silent for about a week. we called there again, it turned out that the manager forgot about our cargo and it didn’t go anywhere >< но разговаривала я в этот момент уже с другой девушкой и она мне как-то хитро насчитала тариф на меньшую сумму чем сказали до этого. и спасибо ей за это! единственный адекватный человек. и после неё уже груз наконец-то отправили в наш город.

This was our only experience and, unfortunately, unsuccessful.

Sent by sdek: processors, PS4 consoles, laptop (gs43), 22" monitor, radio stations (HAM). Once they were delayed for a day by agreement between the courier and the recipient. Everything arrived intact and on time.

There is also a transport company called MTS. I ordered an inflatable bed from OZONE, foolishly chose the transport company MTS, and regretted it. They promised to deliver in six days, but on the ninth I couldn’t stand it and returned the money.

Is MTS MultiTransService or MegaTransService or Mobile TeleSystems or MTS-Cargo?

Well, I have express, and it doesn’t seem to smell like it for 2 days.

Well, idk. I have been using their services for 3 years now. There are 6-8 shipments per month, there have been no problems. But I order door-to-warehouse delivery on the website. The courier arrives home and picks up the cargo. The last shipment was this Monday (I’m in Moscow), in Ivanovo we received it on Tuesday evening. Maybe I’m just so lucky?))) And by the way, the same courier always arrives

I think for a large company they have few problems

Sdek delivered to me a couple of times. Chinese. OK, pretty fast

Ponyexpress delivered to me once. We talked for 2-4 days and it turned out to be 24. Kaef

Dhl delivered once from Moscow to Saratov. I'm crazy. 3 days and it’s here (sent Friday, arrived by courier Tuesday), but they also paid 2k.

My delivery from China by SDEK took 12 days instead. 26, and instead of the courier I had to pick it up myself, because it was not convenient for him.

If, instead of the culprits, they simply name operators, this is a disaster, but the office as a whole is a good indicator of the dementia of the management.

And, by the way. If I used the services of some office, I was satisfied - I recommend it to friends and write reviews. It’s just that in 90% of cases the quality of services is not there.

There was a music store. tools. famous road, branches throughout the country. I ordered a guitar. They were brought from Moscow, well, goats. In a week, could it be delivered? It turned out not. And I didn’t buy a guitar from them, because another one turned up.

And on the other side there is a telephone store, of which there are dozens in St. Petersburg, a small office. When I ordered for the first time, I was seduced by the price and location. They let me check it out properly and didn’t rush it. While checking, they communicated normally, answered questions about firmware, etc. without hesitation. As a result, I have already bought 7 phones from them for my friends + they give me a discount if the same phone is cheaper on the market than theirs.

I’ve read reviews about this cunning multi-move device many times(

Called from the quality service.

We don't know where your cargo is. We will be looking for him until Friday.

What does the status of sending to Aliexpress mean - transit in the destination country?

What does the status of sending to Aliexpress mean - transit in the destination country? Does this mean my package is in my country? Or where?

I often order something from Aliexpress. By express, of course. can hardly be called, since parcels take a long time to arrive, especially in Lately. The waiting period for a parcel can last up to 3 months, and I receive it in at least a month, or even more.

In general, I don’t understand much about track tracking, I mostly see some specific points - the goods have left the country of departure, the goods are at customs, the goods have arrived in the destination country.

Transit in the country of destination - this phrase means that the goods have arrived in the country of destination, but can be anywhere - at customs, on the way to the place of receipt, or may already be at the post office.

As it turned out, transit in the destination country- this does not mean at all that the Aliexpress parcel is already in the destination country. The Aliexpress website is famous for its clumsy translation. And this phrase is also not spared from clumsiness. The correct phrase is: transit to destination country. And now we can talk about where the parcel is located. Transit to the country of destination is a very flexible concept. After all, the transit route of the parcel starts from China and ends in the country of the parcel customer. And on the way to the customer’s country, the package passes through many intermediate points until it leaves China. The number of intermediate points can be seen in the picture.

As you can see, the parcel passed 10 intermediate points when tracking through the Aliexpress service before flying out of China.

Exactly. This shipment status notifies you that the package has arrived in your country and at this moment it may be at customs or has already been transferred to delivery throughout the country for further delivery to you. If the seller has given you a tracking number, you can go to the post office website and check exactly where your package is.

Delivery Service Express Courier SDEK - review

The company that needs to be kicked or express package in 40 days.

Hello, my darlings! I flew into space on my burning ass, so I came back and decided to write a review about the reason for my space travel. And the SDEK delivery service set my butt on fire. No. Express courier delivery service SDEK. It is important.

It all started when I, unsuspectingly, placed an order on Aliexpress. And the Chinese couldn’t come up with anything better than sending my parcel to this devilish company. Although at that time, SDEK for me was not yet a shaitan company, but only some new delivery option. First things first.

Parcel and its tracking.

So, when shipping, in mid-April, the seller gave me a strange tracking number. Google, come here! Google reported that SDEK is an office similar to SPSR, but not related to Russian Post. I was happy, because courier delivery and independence from our mail - what else is needed for happiness?

But it was not there.

It started with the fact that the first tracking status appeared exactly 7 days after sending: the parcel was in the city of Hangzhou. After 2 days, the parcel “left the transit city” and went home from Hangzhou. That's all. Two days passed, a week, 10 days. Silence. Two weeks passed.

Let me remind you that SDEK positions itself as express delivery.

I decided to go to the SDEK website and check the order information there. Well, maybe something happened on the road, it happens. First, I wrote to the online chat. I was asked to wait a little. All the consultants were so busy that they could not answer me right away. Immediately - this is within an hour, because that’s how long I kept the chat tab open in anticipation of the king’s condescension. I didn't wait.

Then I “ordered a call back”. There is such a thing on the SDEKA website - you fill out the fields (name, order number, why, specifically, you are calling, etc.) and they call you back. I ordered this call without expecting anything, you understand. But surprise! Not even five minutes had passed when a lady from Novosibirsk called me (as the city code auto-determiner showed) and introduced herself as a consultant for the SDEK company. Mentally cursing at myself that I didn’t think of “throwing them a homeless person” right away, I asked my question, namely: “Where is my package at the moment?” The consultant told me that the latest status of the parcel is “Sent to a transit city from Hangzhou”. Thank you, it really helped! But I’m a clingy and boring woman, everyone knows that. I asked: “Where were you sent? To which transit city?” And then it began.

D: This means that the parcel has been sent to one of the intermediate points.

I : It's clear. But where exactly? To China or already to Russia?

D: I can't give exact information. Perhaps the parcel is still in China, or is going through customs in Russia.

I: And the fact that the parcel has not reached the intermediate point for two weeks is normal, is it how it should be? Could it be that she was lost?

D: Don't think. But I don’t have exact information yet. Wait.

By the way, it was Jen Psaki. 100%. I think if the phrase “I’ll check with my office” was appropriate in the context of the conversation, she would have used it. In general, the conversation with the consultant did not bring me anything.

A couple of days after it, it suddenly dawned on me: I need to write to the seller to find out! Maybe the Chinese SDEK will be more competent. I wrote it. So, I came across the seller - a smart guy, he immediately replied that he was very sorry and would definitely sort it out. And maybe it was a coincidence, or maybe the Chinese did some work, but the next day my parcel finally arrived in Manchuria. Hurray, 17 days later!

And a day later - in Zabaikalsk. I wanted to be happy, but I couldn’t: the parcel remained stuck in Zabaikalsk for another five days. And then I went on a very strange trip to Irkutsk. It's strange because this status was shown on the Aliexpress website. And on the SDEK website, the cargo was sent from Zabaikalsk and is still hanging. What is this, anyway?

But I already knew what to do. I again ordered a call back - now the package is in Russia, there should be more information about it. They called me back promptly. Again from Novosibirsk. This time, the consultant girl herself started the conversation, saying: “I see that your package is now in Irkutsk.” Yeah, that means they know. This makes me happy.

Me: And when will the parcel reach me?

D: The delivery date is set for May 17, but. (the girl logically understood that the parcel would definitely not reach me in 3 days) there may be slight delays.

Me: Approximately how long will it take for the parcel to arrive in my city?

What do you think she answered? Five points.

D: I CANNOT GIVE EXACT INFORMATION.

I no longer knew if I was angry or funny. I am a powerful ethicist - and I am confused in my own emotions! However, the very next day the parcel flew from Irkutsk to a transit city. Yes, why do we need to constantly kick you?!

The next day I was in Moscow. Well, I think that’s it, now it’s all right away to me, tomorrow or the day after tomorrow I’ll receive it.

A day later, May 17, the day on which the deadline for delivery was set, the parcel left Moscow. And on the website there was an inscription saying “Delay”. I, of course, understand that this is not just a delay. This is an express delay, everything is like with people.

May 18, my shipment was tracked. Tadadadadaaaaammmmm! IN PYATIGORSK. WHAT THE FUCK. Yes, what about your logistics, why so many intermediate points?!

May 19 - hurray, the parcel has arrived in the destination city! The 19th was Friday. In the morning, seeing the changed status, I, like Hachiko, waited for the call, listened to every sound that my phone made. But, alas. At 10 pm, I. I ordered another call back. The lady on the phone told me that she could only coordinate delivery on Monday. And everything would be fine, but.

I didn’t argue - it was too late. We agreed that the courier would arrive on Monday from 11 to 14. Yes, this is exactly the perfect time period that the consultant girl assigned to me. This way and only this way. In response to requests to shorten the interval, there at least from 11 to 12 or from one to two, I was sent and was offered to schedule delivery for another day. Noooo. Monday, so Monday. Basically, I wasn’t going anywhere in particular anymore.

Courier and delivery.

So, on Monday, May 22, I already knew for sure that I would write a review for this company. I expected that at least everything would go fine in my city, that the parcel would be delivered without an emergency and that I would give at least two or three stars. Oh well. So I’m sitting on Monday, writing my thesis, waiting for the courier to call.

11:00 - no call. Well, I think it's early.

12:00 - silence. I try my best to pretend that I am completely immersed in my thesis.

13:00 - no one! More and more often I look at the SDEK website, in the hope that something happened there. I admire the status “On delivery by courier” and close the page. It's getting hot somewhere behind.

13:30 - I call the local SDEK office. They don't answer the phone.

13:45 - I call, write to chat, order a call back - no one answers anywhere.

14:00 - I finally call the local office!

The phlegmatic guy first asks for your last name, then your first name, then your address. I try my best to be friendly and call them obediently. And then comes the brilliant question:

When will you be home?

Whaaat. WTF?! I was so dumbfounded that I couldn’t find a better question than:

Well, so that the courier delivers the parcel to you.

(Are you serious?! Oh, that’s what would have happened if I hadn’t called, huh?).

Now! In the near future! I've been sitting at home all day, waiting for your call! From 11 o'clock.

Girl, don't swear.

Impressive dude. Probably the painful ethics of emotions. I couldn’t even stand the raised tone and interrupted. After all, I didn’t even scream (I screamed when I hung up).

And about 15 minutes after the conversation, as if by magic, the courier called me and said that he had arrived at the house.

I took my passport and went out. It's like this:

The passport was of no use. The courier quickly asked me to sign and left. Well, we've seen it through.

• The express parcel took 40 days to reach me! Now the Russian Post is probably in shock - the sudden competition for the curses of residents.
• Once I tensed the Chinese.
• Three times I talked to Novosibirsk - three times I was not satisfied with the conversation.
• And the parcel arrived in a regular box (I will definitely show you what was in it)))). The fact is that our mail would deliver it faster and more calmly.
• Accordingly, complete disappointment in this delivery service.

And I tell you, dear ones, don’t get involved with them! Well, their forest!

P.S. You won’t believe it, but literally now, as I’m finishing this review, I received a call on my phone - from a familiar Novosibirsk number! When I looked for them in panic at two o’clock in the afternoon, they didn’t call me back. And now, apparently, it has come to them. Well, it’s good that not in 40 days!

Thank you for listening to my “confession” to the end.

Thank you for being so emotional and detailed review. I would like to note that you provided all the information in a correct and understandable form.

I understand you, it’s difficult to interact with a company when in response to all questions you hear “We don’t have information or I can’t give accurate information.”

Please allow me to explain why the staff were unable to provide a clear answer.

Our company delivers all parcels from China only within Russia. Tracking statuses when the order is located in China sometimes mislead even our company employees.

We learn all the information only from the carrier of the order from China to Russia. Sometimes this goes through managers in Russia, sometimes through employees in China. But the fact remains that only the carrier himself knows the exact information.

You mentioned Manchuria.

I already encountered similar situations last week.

As the manager explained, there were problems with customs clearance in Suifenhe. The border zone in Suifenhe was completely closed and, to save the situation, parcels were sent through Guangzhou to Manchuria for customs clearance. For this reason there was a delay.

All the information I provided above in no way relieves us of responsibility. We must provide only reliable data, and if it is not available, find out and inform the client.

Please tell us the invoice number so that we can understand which managers were unable to answer your question and which city did not take into account the pre-agreed delivery date.

Regarding problem analysis. I completely agree with you and am not saying that all our problems are isolated.

No, there is a common problem - delay in delivery (example). Of the total volume, the percentage of orders delivered on time or earlier is 97-98%. The remaining 2-3% is the courier being late, the parcel was delayed on the way. And in order to understand at what stage the delay is occurring, which part of our company is responsible for this, I will need an invoice. Method of solving problems from general to specific. (Elizaveta Uskova, quality department manager)

t_simutina I have already received my parcel, what was on the way does not matter to me anymore. You better help the people who are still waiting☺ It will be better for everyone☺☺☺

Our company delivers parcels from China only within Russia.

Please provide the shipment number, we will request information from the carrier. (Elizaveta Uskova, quality department manager)

DeltaX special thanks to you for your feedback, by the way, he smiled and suggested how you can at least try to contact the delivery

The answer is provided in your review. (Elizaveta Uskova, quality department manager)

A kindergarten, not a delivery service. I've used their services twice and don't plan to use them again.

Hello! Today my review will be about the SDEK delivery service. I have heard a lot, or rather read, about this company and the impression I have about it is far from pleasant.

The story of how SDEK ruined my holiday, like many other people who chose their delivery service

Today I want to tell you about the SDEK courier delivery service. Previously, I only used the services of the Russian Post; somehow it never occurred to me that I could use other delivery services. I'll start with a little background on why I still had to use the services of SDEK.

just not SDEK

So. Order from China. Unexpectedly delivered by this particular service. And so it began. The first time I came was a week after the parcel arrived at the local delivery office. The result is that we cannot find the parcel, we will call you back. OK. Silence for a week.

I wouldn't wish such delivery on my enemy!

Shitty company! Order number 1044303412 delivery was scheduled twice, never delivered, the operator only apologizes, cannot explain anything, the child skipped school for two days because of the SDEK company, because we are working and cannot wait for delivery. So it goes. I wouldn’t wish such delivery on my enemy!

and they also say that the Russian post office does not work well.

I remember I created a post about how TK was taking my parcel somewhere. I ordered from Moscow, delivery by air. I mean, in a maximum of 2 days I should have had it... what do you think? ended up in Omsk, in my name. what have I done? At first I wanted to write a complaint. Then I decided to follow a peaceful solution. I printed out a photo of the courier receipt from the sender and sent it to SDEK. There the girls scratched their heads and were very surprised, they promised that in a maximum of 3 days I would have it and they would naturally recalculate the delivery. this was 3 days ago. This morning I decided to use the track number to find out where my parcel is...

StatusLocationDate “In the transit city” Istra 03/21/2017 “Received in the sender’s city” Moscow 03/21/2017 “Sent to the transit city” Istra 03/21/2017 “Received in the recipient’s city. Ready for issue" Omsk 03/22/2017 "In a transit city" Omsk 03/27/2017 "In a transit city" Omsk 03/28/2017 "Sent to a transit city" Omsk 03/28/2017 "In a transit city" Novosibirsk 03/29/2017 "Sent to a transit city" Omsk 03/29/2017 " In the transit city" Novosibirsk 03/30/2017 "Sent to the transit city" Novosibirsk 03/30/2017 "In the transit city" Krasnoyarsk 03/30/2017

I got the impression: Omsk, where is Zarinka? not at your place? ok, I went to Novosibirsk..

comes to Novosib - but my mistress doesn’t live here? No? Damn, well then I went back to Omsk, damn, she’s not even here, I’ll go back to Novosib... where and where do you say? in Krasnoyarsk. oh well... see you soon... you never know..

and laughter and sin. It takes cargo from Moscow to the railway for a maximum of a week. and he can leave Omsk in 2 days... at the same time, I sent a courier as early as March 17... here you have a transport company... it’s better to order *** by mail.

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Last year we mailed gifts to loved ones on New Year. As a result, we received it in Moscow in 10 days, in Omsk in about 5 days. Despite the fact that online you can track where the parcel is at the moment. I remember I was happy as an elephant)))

General questions about delivery and tracking - 17

The topic was created automatically, as a large number of messages had accumulated in the previous one.

Mini FAQ or answers to frequently asked questions:

Chapter "Articles" to help buyers and beginners.

You can also contact Help Center, selecting the desired section to resolve customer problems.

Every AliExpress seller is required to guarantee timely delivery of goods. If you purchased an item from AliExpress.com but did not receive it within the timeframe specified by the seller, you are entitled to a full refund. The maximum guaranteed delivery period is 60 days (90 days for delivery to Russia). The Buyer Protection periods may vary for different sellers, but do not exceed 120 calendar days.

You can see the protection period on the page of each order.

According to the rules of the UPU (Universal Postal Union), the IPO (international postal item) track number consists of 9 numbers and 4 letters.

Track number structure: XX*********XX, where X are letters and * are numbers.

The first two capital Latin letters indicate the type of postal item. Here are the main ones:

LA-LZ - unregistered MPO weighing less than 2 kg (small package). Not tracked.

RA-RZ - registered MPO weighing less than 2 kg (small package). Tracked.

CA-CZ - registered MPO weighing more than 2 kg (parcel). Tracked.

EA-EZ is a registered IPO, issued as an express shipment (EMS). Tracked.

Next, the track number indicates an eight-digit digital unique IPO number. According to UPU rules, it cannot be repeated for at least one year. The last (ninth) digit represents verification code, calculated using a certain mathematical function of the item number.

At the end of the track number, two capital Latin letters are also indicated, which abbreviated the country of the sender.

For example: CN - China, HK - Hong Kong, SG - Singapore, GB - Great Britain, DE - Germany, US - USA, etc.

Question: checksum is correct)

Answer: Sellers reserve track numbers in advance, so issuing you a track number means that your package has been assigned a track number and is packaged. As parcels accumulate, they are sent to the post office. If 7 days have passed since you received the track, and there is still no information, then you can hurry the seller. If 10-14 days have passed and the track is still not tracked, you can open a dispute for a full refund.

Question: The seller gave a track, but it is not tracked ( checksum is incorrect)

Answer: There may be several reasons for this.

First: if the order amount is small (up to 7-10 dollars, and sometimes up to 5), then the seller could save (the track is quite expensive, about 2 dollars) and send it by regular mail without a track. In this case, you will have to wait and monitor the order protection timer.

Question: The parcel is stuck in China (at the Export stage)

Answer: Exports can last up to 3 months (the peak occurs during holidays, and also slows down at congresses of the CCP (Chinese Communist Party)

Question: There are many statuses like "Packaging", "Export, Sorting" or sorting/packing after the "Sent by airmail" status.

Answer: This is a glitch of China Post, you don’t need to pay attention, you have to wait for import in the destination country.

Question: I can’t understand what kind of track the seller gave?

Answer: See what the seller wrote in Remarks.

There are several registered shipping methods on the Aliexpress website. All of them are known, such as China Mail, EMS, DHL, USPS, etc. However, in China there are a lot, a huge number of small transport companies. And some sellers find it more convenient to work with such small companies. Each seller can choose their own. This method is indicated on the Aliexpress Sellers Shipping Method. That is, in Russian, shipping by a transport company is at the discretion of the seller. That is, this is not the name of a specific company, but a designation that the seller sends the goods by some alternative method at his discretion. One of such companies is Ws-shipping.com Service, which provides fake parcel tracking information, and is therefore included in the list of fake tracking sites. Tracking of such tracks can only be seen within the territory of China up to the “export” status.

Where can I track a package sent by Sellers Shipping Method?

The seller provides a link to the website where you can track such a parcel in the Logistic Information section of your order. The tracking number is also indicated there. Often the track is not international and is intended for tracking on the website of this particular company. This means that you will not be able to track it, for example, on the Russian Post website. Sometimes, upon leaving China, the seller may also issue an international track. Among the popular companies that sellers ship on Aliexpress through the Sellers Shipping Method, we can recall: WeDo Express, YANWEN Logistics.

The statuses of shipments on these sites are taken virtually out of thin air.

A clear sign of “fake” is also the similar statuses of different parcels, the dates of which follow at regular intervals.

What is Aliexpress Saver Shipping?

Parcels that were previously sent by the seller without a track, using various private logistics transport companies, are now delivered to the Aliexpress transport hub also without a track. Aliexpress then sorts these usually small parcels and packs them into one larger parcel, resulting in a one-size-fits-all bag. This bag is then sent as a separate package.

The difference between Aliexpress Saver Shipping is that this bag receives its own track ZA111222333HK. The parcel (bag) was successfully tracked throughout the entire journey and, it would seem, one could only rejoice. However, this is not an individual track specifically for your parcel, but a combined track for a large bag. Upon arrival of such parcels at the post office, the postman begins to sort small, trackless parcels from this bag and prepare them for delivery.

Having tracked your parcel on the Russian Post website, you will come to receive it via track (it would be a good idea to print out a notification from the website), where the operator will tell you that there is no such parcel, and there is no such track in the database at all (and this is true. Let us remind you — this is the track of a big bag).

Since the parcel has the status: Arrived at the place of delivery, it will be difficult to count on a refund from Aliexpress. By entering Aliexpress delivery Saver Shipping, trading platform shifted all the problems from poor mail performance to the recipients and, in fact, to the Russian Post. As a result, Aliexpress will reduce payments for disputes to buyers. The best thing to do is not to use Aliexpress Saver Shipping at all. Avoid lots where this delivery method is indicated as the main one.

Question: The parcel was imported and a record appeared “To transfer to customs it is necessary to clarify the data”(only for residents of the Republic of Belarus)

The same thing that was previously called Placed/returned to/from the customs control zone.

If there are any entries in the table, then read them carefully - release is authorized, submitted for manual inspection, etc.

If the recording has been transferred to the temporary storage warehouse, a letter may arrive to clarify the information on the parcel. The waiting period for a letter is up to two weeks.

Answer: This is a receipt that you receive at the post office when sending a parcel with the data of the sender and addressee, or a document drawn up by the seller, which also contains this data, and must be stamped. These documents can only be in the form of a scanned image, but not in word, excel or other format.

How to request an invoice from the seller:

Please, send me a scanned copy of my invoice (good"s shipment).

The practice of working with China today is such that an invoice is a contract in a greatly abbreviated form. It usually indicates the production time of the goods, the amount of the advance payment and the goods that the Chinese side undertakes to supply. At the same time, sanctions for improper execution of agreements are not specified.

The Chinese are resisting in every possible way the conclusion of a full-fledged agreement, since they do not want to bind themselves to contractual obligations and be subject to sanctions for improper implementation. Therefore, instead of a contract, they offer their own version of an invoice, which has no legal force.

Russian Post, support hotline, Call center (quality line):

8 800 200 58 88 - Help service of the Federal State Unitary Enterprise "Russian Post",

8 800 200 50 55 — Help service “EMS Russian Post”

Hello. Help with this question, the parcel was received by track in the USA and has not reached me. The seller has been silent for 2 days, what should I do?

Grandfather Vovan, and my Malaysian parcel showed up! And right away in St. Petersburg, in Pulkovo. It was hanging for export for 3 weeks, I hope it reaches the department as soon as possible.

So here are the questions -

Tell me from knowledgeable people. Tempered for Aliexpress car radio, the package is delivered by CDEK. Track ZESZE2017524204YQ

On the company’s website it has the status: Sent to the transit city of Yiwu (Jinhua) 05/12/2017

On a couple of sites with the numbers 24 and 17 in the address (as far as I remember, other sites for tracking cannot be indicated here) - the parcel goes through Kazakhstan. Since the 22nd it has been undergoing customs clearance in Almaty

So here are the questions -

1.why and is it normal that it goes through Kazakhstan?

2.Why does customs clearance take place in a transit country?

3. Does it mean that having gone through customs clearance there and being on the territory of the customs union, there will be no further customs clearance in Russia?

4. How long to wait for its appearance in the Russian Federation?

The passage of parcels through CU customs does not mean anything suspicious at this stage. It happens, but rarely, that parcels to Belarus go through the Russian Federation; once I came across a message about customs clearance through Kazakhstan.

According to the rules of the Customs Union, in general, there should not be a secondary inspection, but it is impossible to say for sure, since express couriers fall under the new inspection rules introduced by the Federal Customs Service from January 1, 2017. Now, judging by the reports of our users, parcels have begun to move by sorting , but again, it’s all a matter of chance. For some it goes through quickly, while others wait until the end of the protection period.

and my saga continues with a parcel going, instead of Belarus, to the USA. But it’s strange that a new parcel status has appeared (California, USA), but the current location is still China. What would that mean?

I paid for the goods on May 15th. The track was assigned on May 20 (RM523101862CN). Premise is not monitored. The seller assures that he sent the parcel. Should I be worried? Or is this normal practice?

bad9066, 5 days is not yet a deadline, it is traditional to start worrying when 10-14 days have passed since the track was issued

I ordered three pieces of silk from a store with good rating. I checked the store on this site and two more. The seller gave a valid international track. On all trackers known to me it was indicated that the parcel was accepted on May 21, and on May 22 it arrived at sorting center in Shanghai. Ali also noted that the parcel was on its way. Suddenly, on May 23, the seller reports that one silk is out of stock and offers a replacement. Naturally, I ask how he will replace the goods in the package that has already been sent. The seller turns on the fool, invites me to wait quietly and confirms that all three cuts are in the parcel, which is now in Shanghai. However, on the PR website there is no information about the acceptance of this parcel. I think it was here that I read that the Chinese are somehow falsifying data on the movement of parcels, and Ali is involved in this. Apparently, I have just such a case.

And more about tracks like ZA. H.K. I have already received three such parcels. After being sent from China, they were no longer tracked, but were noted upon arrival at my post office. Notifications are made on them and you receive them strictly according to your passport, like a regular insurance parcel. They take longer than regular international parcels.

Crimchanka

Mirka, this means that California is in China, and you are not good at geography. Heihe is located in Russia. Oh, I’ll buy a China globe to track parcels, just to be on topic.

ZESZE2017642383YQ this is the track. From the first day it writes the current location in Russia, but for some reason in Heiehe. Where is Heihe in Russia? Maybe I'm not good with geography

Crimchanka, the same garbage with the same product (car radio) It is written that it is located in Russia in Heihe.

If you believe the information on the Cainiao website, the parcel is coming from China to Russia. True, at the moment there is not a single status about Heihe.

Heihe is a city in northeast China, located opposite the Russian city of Blagoveshchensk, with which it is connected by regular river traffic. Between Heihe and Blagoveshchensk only 800 meters. Currently, the city is a free Russian-Chinese trade zone with a visa-free regime for citizens of the Russian Federation.

I think that due to such proximity to Russian Blagoveshchensk, there is information about the location of the parcel in Russia, and most likely somewhere there is a warehouse of the store where you made the order.

Crimchanka, thank you very much, now it’s clear

Hello everyone.. the seller gave the track RU718712337CN on May 2 immediately on the day of payment. They write accepted for shipment. moving nowhere further. is this normal?

Vlad, no, this is not normal. The track is registered in email. form in the postal system and nothing more.

Information from the topic header:

Question: The seller gave the track, but it is not tracked (the checksum is correct)

Answer: Sellers reserve track numbers in advance, so issuing you a track number means that your package has been assigned a track number and is packaged. As parcels accumulate, they are sent to the post office. If 7 days have passed since you received the track, and there is still no information, then you can hurry the seller. If 10-14 days have passed and the track is still not tracked, you can open a dispute for a full refund.

Kotka

verovitanika

Hello! If it’s not difficult, please tell me: I am receiving parcels from different sellers, sent at approximately the same time, and all of them have the status “Processing, Arrival at location” international exchange"This status is after passing workshop 1 of Vnukovo. What does this status mean - the parcels were sent back or what?

No, after customs, the parcels are sent to the Place of International Postal Exchange (IMPO), and from there to the sorting center and further.

Parcels of type RU. RM (RR) are not tracked throughout Russia (they are assigned an internal track like RB. RU, which you will see when receiving the parcel), the statuses about arrival and passage are fake.

Kotka, after this status there will be no more information. Now we just have to wait and hope that the parcels will arrive.

verovitanika, the fact that the product registered the track, but did not deliver the parcel to the post office on time.

Thank you very much for the answer.

dilannox, Thank you! I'll wait, I hope they come

Dayana, such tracks are not tracked in the destination country. The parcel comes as a simple letter. Therefore, just keep an eye on the protection in your order and, if possible, extend the protection. Not the package will arrive until the end of protection, then open a dispute for a refund of the amount paid.

Tell me, please, the seller gave a strange tracking number: LAOCC100105971YQ=RL001176668LA

The delivery service is: Enterprise des Poste Lao

If I register a track on Alitrack RL001176668LA, then Alitrack does not determine the delivery service at all and there is nothing to choose from the list - it is not clear what to put.

If I register the track LAOCC100105971YQ, Alitrack automatically selects delivery: SDEK, but the parcel is still in China.

What to fill in in this case, what kind of delivery?

Irene, Track code "RL001176668LA", belongs to the logistics company "Lao Post".

The track codes of this company are tracked only when the parcel is located in the sender's country!

After the parcel leaves the territory of the sender's country and arrives at the destination country, such shipments are re-marked with untraceable track codes (relevant for delivery by mail) and are no longer tracked.

Usually, postal items Lao Post companies are delivered in 30-50 days (plus or minus, usually plus).

Tell me what could be wrong with the track RI645386072CN

When tracking, it lights up red “The checksum does not meet the requirements, the code may be fake,” but it is being tracked, has anyone had this happen? what does it mean. If it weren’t for tracking, I would have already kicked the seller for the left track, but there is movement here.

Disadvantages: irresponsible, it’s impossible to get through to them, they take a long time to deliver, they don’t care about your cargo and you at all!, a company of mental retards and idiots! answer clearly, it sucks!

THE WHOLE TRUTH ABOUT SDEK!
WATCH AND DO NOT USE THIS CRAP!
NOT FOR ANYTHING AND NEVER!
Guys, not a good day! Greetings to everyone and I want to inform everyone! SDEK sucks! I advise suppliers and recipients in particular to refuse the services of this bullshit company and save your time, money and nerves forever! On March 2, 2017, a car parts supplier from Moscow sent me the necessary spare part. The deadline for delivery was 03/6/17, this is how everything looks on the website at the moment! Right now!:

Invoice number

Track

Invoice No. 10035623

Creation date: 03/2/2017

FromMoscow

Where to Veliky Novgorod

Deadline for delivery: 6.03.2017

On my way. Delay.

Current state: "In a transit city", St. Petersburg, 03/6/2017

Delivery details

StatusLocationDate

"In the transit city" Moscow (On Kuntsevskaya) 03/2/2017

"Sent to transit city" Moscow (On Kuntsevskaya) 03/2/2017

"Accepted in the sender's city"Moscow3.03.2017

"Accepted in the sender's city"Moscow03/5/2017

"Sent to the recipient's city" Moscow03/5/2017

"In the transit city" St. Petersburg6.03.2017

Delivery time has been extended. If there is no movement of cargo, the planned delivery date can be found by phone hotline 8 800 250 0405. SDEK company apologizes!

Thank you for contacting our company!

On the morning of the 6th I called the operator via the Internet, they told me that the spare parts will be delivered before 18-00, wait for an SMS, so there is no SMS. In Veliky Novgorod they work until 19-00. I call the next day in the morning! They tell me that they will find out everything and call back in an hour, an hour and a half passes and there is no call, I immediately say that I will write a claim, I call again myself via the Internet, the call is blocked! I’m writing to chat about the cost of delivery (need to be clarified in order to file a claim) - we’ll respond in an hour! I’ll find out everything myself in five minutes by calling the pick-up point in Veliky Novgorod! the answer comes in the chat in an hour and a half! I answer - I found out everything myself, the cancer on the mountain will whistle faster! as long as you answer!