Summary. This article will help you troubleshoot your Office 365 ProPlus deployment if the product is set to activate on shared computer.
If you have an issue with shared computer activation when you deploy Office 365 ProPlus to shared computers in your organization, try to resolve the issue by following the recommendations here.
Check if your Office 365 plan supports shared computer activation
To use shared computer activation, you need an Office 365 plan, which includes Office 365 ProPlus.
Note: Shared computer activation can also be used for Visio Pro for Office 365 and the Project Online desktop client. To do this, you need a subscription plan that includes these products.
Check if shared computer activation is enabled for Office 365 ProPlus
There are two ways to check whether shared computer activation is enabled on the computer where Office 365 ProPlus is installed, as described below.
Open any Office 365 ProPlus application, such as Word. Select the items sequentially file > Account > ABOUT Word program (or another selected application is called). On the second line at the top under the MSO version number you will see General computer activation, instead of product code.
Use Registry Editor and select the following items: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration. Must be a SharedComputerLicensing value with a parameter equal to 1.
Check if your Office 365 ProPlus activation was successful
On a shared computer, open any Office 365 ProPlus app, and then navigate to the following folder:
%LocalAppData%\Microsoft\Office\16.0\Licensing
If activation was successful, there should be several text files. Don't make any changes to them.
View activation error messages on a shared computer
If you encounter a problem using activation on a shared computer, you may receive one of the error messages shown below.
The products associated with your account are not designed to activate Office on shared computers.
This error means you're not using an Office 365 plan that includes Office 365 ProPlus. For this reason, activation on a shared computer is not available.
UNLICENSED PRODUCT Most features are disabled because a public computer license is not available.
This error means that the license token was not received from the Office online licensing service. Office 365 ProPlus is in reduced functionality mode. User can view and print Office documents 365 Pro Plus, but cannot create or edit them.
To resolve this issue, try the following:
The license installed for this product could not be verified.
This error means that Office 365 ProPlus has a problem with this user's license token on the shared computer. The user must sign in to Office 365 ProPlus using their Office 365 account. Only then will Office 365 ProPlus receive a new license token from the Office online licensing service.
PRODUCT NOTICE Your public computer license is about to expire , and there was a problem when trying to extend it.
This error means that Office 365 ProPlus is trying to automatically update the license token, but there is a problem. One of possible reasons is that the shared computer is not connected to the Internet when an attempt is made to update the license token by using the Office Licensing Service.
The license token is valid until the date specified in the error message. The user can continue to create, edit, and print documents in Office 365 ProPlus. He can also press a button Update to try to renew the license before the token expires.
The number of computers on which this Office 365 account was used to activate applications exceeds the maximum allowed.
Microsoft sets a limit on the number of shared computers on which a user can activate Office 365 ProPlus in a given period. This error means that the user has exceeded such a limit.
Note: Disclaimer regarding machine translation. This article has been translated using computer system without human intervention. Microsoft offers these machine translations to help users who don't know in English, read materials about Microsoft products, services and technologies. Since the article was translated using machine translation, it may contain lexical, syntax and grammatical errors.
