On September 11, Yandex services again experienced outages. This time Yandex broke down. Mail. Mailboxes were inoperative, and users flooded technical support and social networks with complaints about the inability to check mail.
Users complain that their important correspondence with clients is stuck, that they cannot do their work, and that they wish “everyone involved” to fail. He is already actively commenting on what happened on social networks:
Yandex. Mail no longer works
Yandex remains silent for now. Some users have already become accustomed to the fact that lately Yandex mail servers have been working with delays and periodically break down. It cannot be said that this is due solely to the activities of government agencies waging a heroic fight against Telegram, since failures were observed before - two and three years ago.
The company is experiencing strong internal problems after the death of the portal's co-founder Ilya Segalovich. Many experts attribute the deterioration of the service to this. Yandex has turned from a simple and useful program into a clumsy bureaucratic apparatus.
The immediate cause of today's collapse could have been a hacker attack. Analysts do not exclude such a possibility and even revenge from a Google competitor.
There is no doubt that Yandex mail will soon come to life. But for how long?
Sometimes when working with Mail, buttons stop working, an attachment is not attached, or the browser reports an error.
Select an issue:
Hieroglyphs or strange characters appear due to incorrect page encoding. The encoding can be changed by viruses or malware.
CureIt! from Dr.Web and Virus Removal Tool
If the page does not load or takes a long time to load, you see messages:
"An error has occurred".
"Try refreshing your browser tab or try again in a few minutes".
"Please wait...".
“Try refreshing the page or use the light version of Mail”.
Why the page does not load and how to fix it:
Extensions block Yandex.Mail You are using an outdated browser
An outdated browser may not support the technologies used to load pages quickly and easily. Install the latest version of your browser.
Close all browser tabs except Mail. Disable applications that use\\nthe Internet and reload the page.
\\n \\n \\n \\n There is a problem with the network connection \\n \\n
To check this, go to Mail via the mobile Internet. If errors do not\\n occur, contact your provider's support. If you use\\nwork email, please report the problem to your system administrator.
\\n \\n \\n \\n The wrong compatibility mode is selected in Internet Explorer 8 and higher \\n \\n
If you use compatibility mode with an older version of Internet Explorer 8 or higher, this may cause errors.
Document mode\\n
\\n \\n \\n \\n \\n\\n ")]))\">
Internet speed has decreased
Close all browser tabs except Mail. Disable applications that use the Internet and reload the page.
There is a problem with the network connection
To check this, go to Mail via the mobile Internet. If errors do not occur, contact your provider's support. If you use work email, report the problem to your system administrator.
The wrong compatibility mode is selected in Internet Explorer 8 and higher
If you are using compatibility mode for an older version of Internet Explorer 8 or higher, this may result in errors.
Set the Browser Mode options and Document mode according to your browser version.
The security certificate error message begins with the phrase:
"Your connection is not secure".
"The site threatens the security of your computer".
"Invalid certificate".
"Error in security certificate".
"This connection is untrusted".
Why security certificate errors appear and how to fix them:
Untrusted connection or incorrect security certificate errors may occur due to a conflict between browser and computer settings. Antivirus software can also cause errors. To understand the cause of the certificate error, look for the certificate error code at the end of the message.
| Error code | Solution |
|---|---|
| / |
| date and time . If they are configured incorrectly, the system erroneously determines that the certificate has not yet expired or has already expired. |
| Make sure that HTTPS connection scanning is disabled in your antivirus settings. For information on how to do this in Kaspersky Internet Security and ESET NOD32 Smart Security, see the table below. If you don't have an antivirus program on your computer, attackers could spoof your security certificate using malicious code or a MITM attack. Check your computer for viruses using free antivirus programs: CureIt! from Dr.Web and Virus Removal Tool from Kaspersky Lab. |
| Error code | Solution |
|---|---|
| Check that the correct address is entered into the address bar of the browser - mail.yandex.ua or passport.yandex.ua, and after ua there is a symbol / , not a dot or other symbol. |
| Make sure that you have installed them correctly on your computer |
Check if you have access to the Internet (without an Internet connection, the Yandex.Mail website will not open):
Are you connected to a mobile network?
Do you have money in your mobile phone account?
Can you use another internet connection, such as Wi-Fi?
Also check for errors and typos in the site address.
How can I change my password?
To change your password, follow these steps:
On the page that opens, enter the old and new password, as well as the characters from the picture.
I forgot password. What to do?
I forgot my login. What to do?
If you have forgotten your login, try using the hint on. The hint may work if you recently logged into your Yandex account from the same phone.
Also try contacting those with whom you corresponded - your recipients may remind you from which address your letters came.
Letters have disappeared
If you accidentally deleted emails or your emails are missing, try looking for them in the Deleted Items folder (mails in this folder are available for 7 days after deletion). To recover emails, follow these steps:
Go to the Deleted Items folder.
Mark the required letters.
Click the button More → Move to folder.
From the list, select the folder to which you want to move these letters.
Click the Run button.
If the missing messages are not in the Deleted Items folder, then, unfortunately, they cannot be recovered.
If you have not deleted the emails, follow these steps:
Look at the visit log. In the full version of Yandex.Mail, you can view information on actions in the mailbox for the last week in.
Check if you are using programs that delete emails. If you have a program installed on your phone that works using the POP3 protocol, specify in its settings that when downloading letters, copies must be saved on the server.
Notifications from a social network or forum do not arrive
Please check if you have entered your email address correctly;
Make sure that the email processing rules do not have a rule that deletes emails configured, and that the email address of this social network or forum is not in the blacklist (you can disable and delete a rule, as well as remove a website address from the blacklist only in the full version of Yandex.Mail).
Note. To switch to the full version of Yandex.Mail, click the full link in the lower left corner of the page. To return to mobile Yandex.Mail, click the Light version link at the bottom of the page.
If you are sure that your mailbox settings are correct and the address specified on the site is correct, try requesting a letter from the site again. If the letter does not arrive after a few hours, contact the site administration.
Attention. If you registered on a social network or forum earlier than on Yandex, you will not receive a confirmation email. You will need to request a letter from the site again.
How to set up an email program?
You can work with your mailbox not only through the web interface. Download and install on your smartphone. If you want to use another application that supports IMAP or POP, configure it using the instructions for setting up email programs.
If you set up an email program using the POP3 protocol, then all letters from the mailbox in the web interface will be downloaded to your phone. Use the “save a copy of the message on the server” option if it is provided in your email program. This option cannot be enabled in the Yandex.Mail web interface settings.
Setting up an email program using the IMAP protocol
Incoming mail
mail server address - imap.yandex.ua;
connection security - SSL;
port - 993.
- .
How to set a portrait in mail?
You can change your portrait in the full version of Yandex.Mail by following the instructions on the Yandex.Mail Help page.
Note. To switch to the full version of Yandex.Mail, click the full link in the lower left corner of the page. To return to mobile Yandex.Mail, click the Light version link at the bottom of the page.
How to change first name, last name, gender and year of birth?
There were problems with the operation of the site (not Yandex)
Unfortunately, Yandex support will not be able to answer some questions not related to the operation of Yandex itself. To resolve problems that arise when working with other sites, please contact the administration of these sites.
If your problem is related to the operation of any social network or forum, please contact the support team of this network or forum.
When you go to a mail service to check incoming messages, you can sometimes encounter an unpleasant situation in which the mailbox will not work. The reason for this may be on the service or user side.
There are several cases in which the postal service may not work. Each possible cause of the problem should be considered.
Reason 1: Maintenance
Often the access problem is caused by the fact that the service is carrying out technical work, or some problems have arisen. In this case, the user will only have to wait until everything is restored. To make sure that the problem is really not on your side, you should do the following:
Reason 2: Browser problems
If the reason discussed above does not apply, then the problem is on the user’s side. It may lie in problems with the browser from which you accessed the mail. In this case, the site may even load, but work very slowly. In this situation, you need to clear your browser history, cache and cookies.
Reason 3: No Internet connection
The simplest reason why mail does not work may be a disconnection of the Internet connection. In this case, problems will be observed on all sites and a window with a corresponding message will appear.
To resolve this issue, you will need to restart your router or reconnect to the Wi-Fi network, depending on your connection type.
Reason 4: Changes in the hosts file
In some cases, malware makes changes to system files and blocks access to certain sites. To check if there are changes to such a file, open hosts, located in the etc folder:
C:\Windows\System32\drivers\etc
This document has the same content on all operating systems. Pay attention to the last lines:
#127.0.0.1 localhost
# ::1 localhost
If changes were made after them, you should delete them, returning the original state.
Reason 5: Incorrect data entered
When connecting to a site, you may receive a message stating that the connection is not secure. In this case, you should make sure that the entered Yandex mail address is correct, which looks like this: mail.yandex.ru.
All of the above methods are suitable for solving the situation that has arisen. The main thing is to immediately determine what caused the problems.
