When trying to make a call, create a contact, or after the call ends, Android users receive the error “Phone application has stopped.” This glitch occurs most often on Samsung devices (Galaxy, Note, A5, S5, S4, etc.). In this article we will try to touch on all the points that will help fix this failure.
Reasons for stopping the application
The error itself is very common, but there is no single source of the problem. In different cases, the cause may be buggy firmware updates, an operating system clogged with garbage, or a glitch in the Phone application itself. Less often, failures occur due to virus programs, which are now in abundance. A separate case may be incorrect time and date settings that conflict with mobile network data.
Crash in the “Phone” application on Android
Fixing an application crash
Depending on the manufacturer or firmware version, this error may have a different name. For example, in Lenovo the process turns out to be faulty com.android.phone, and in models with Android 7.0 it is indicated “The Phone app has crashed”(BQ, Vertex, OUKITEL). In any case, the solutions to these problems are similar. Try to complete all of the following point by point.
No. 1 Checking the date
First of all, reboot your phone by removing the battery and SIM card; the failure may be isolated. Next, check that the date and time settings in the device are correct, try unchecking auto-detection. Then check to see if the problem will go away.
No. 2 Software update
Also check that your Android has all the latest system updates. To do this, open "Settings" – “About the device” – "Software Update". Click “Update”, to check the relevance of the firmware. It is advisable to check the box next to auto-update.
No. 3 Resetting the data
The next step will be the usual reset of information for system programs of the same name. To do this, open "Settings" – "Application Manager"– tab "All". There look for all active processes "Telephone", open them and reset the cache, data and stop. After all resets, reboot your smartphone.
#4 Cleaning and checking your smartphone
- If the above doesn't help, try cleaning your device. First, remove all unnecessary software. It happens that the “Phone” application conflicts with a certain program. Reinstall other third-party software - instant messengers, photo editors, media players, etc. Here we need to talk about the enumeration method.
- Be sure to scan your device with a mobile antivirus. Now there are plenty of them in the Play Market - Dr.Web Light, Kaspersky, ESET, AVG, 360 Security, Avast, etc. Use them to perform a deep scan.
- Apply a tool to remove cache and residual files from Android. For example, Samsung provides the Smart Manager option for this.
#5 Use alternative options
In itself, the “Phone” application is a system option. However, it can be replaced with completely worthy third-party analogues. Again, in the Market the choice of “dialers” is quite large - DRUPE, Dialer and Contacts (from Asus),
Every day, many Android device users face a number of problems. Most often they are related to the performance of certain services, processes or applications. "Google app has stopped" is an error that can appear on every smartphone.
There are many ways to solve this problem. All methods for eliminating this error will be discussed in this article.
In general, there are several ways by which you can improve the performance of the application and remove the pop-up screen with this error directly while using the program. All methods are standard procedures for optimizing device settings. Thus, those users who have already encountered various errors of this kind most likely already know the algorithm of actions.
The first thing you should do when application errors appear is to restart your device, since there is always a chance that some glitches and malfunctions could have occurred in the smartphone system, which most often leads to the application not working correctly.
Method 2: Clear cache
Clearing the application cache is a common thing when it comes to unstable operation of specific programs. Clearing the cache often helps fix system errors and can speed up the operation of the device as a whole. In order to clear the cache, you must:
Method 3: Update apps
For normal operation of Google services, you need to monitor the release of new versions of certain applications. Failure to update or remove key Google elements can result in an unstable user experience. To automatically update Google Play applications to the latest version, you must do the following:
Method 4: Reset settings
There is an option to reset application settings, which will likely help fix the error. This can be done if:
Method 5: Deleting your account
One way to resolve the error is to delete your Google account and then add it to your device. To delete your account you must:
You can always re-add the deleted account later. This can be done through the device settings.
If you use any of the mobile products of the Samsung Galaxy family, then you are probably familiar with the whole range of bright and lively emotions that arise when a message suddenly appears on the device’s screen that something has stopped in the Galaxy. Here, as they say, we have arrived.
In general, they like to stop Samsung Galaxy, and everything in a row: sometimes some application is stopped, then a process is stopped, then the system interface is stopped.
But we won’t talk about sad things, but rather, we’ll talk about what to do in the event of such sudden stops. So
“The application has stopped” - what does this mean?
Of course, when a user sees such a notification on the screen of his Samsung Galaxy, he at least guesses that one of the active programs is malfunctioning.
And that means that it would be necessary to restart it, because it is in this simple way that such problems, as a rule, are solved.
But what to do if the system writes that not just the application has stopped, but “ Samsung Galaxy app has stopped", and besides, after a normal restart, the ill-fated sign appears again, and again, and again...
"Samsung Galaxy app has stopped" message
In fact, “Samsung Galaxy app has stopped” in this case is given purely as an example, since, as we already said, Galaxy stops everything. Plus, judging by the number of comments on the forums, various Galaxy have recently begun to “delight” their owners more often with just such a message. However, in most cases, using the method below, you can deal with this and other similar “stops”.
First, we note that the message “Samsung Galaxy application has stopped” (or simply some application has stopped) not only indicates the fact that a software error has occurred, but also, most often, implies a complete reset of the smartphone (or tablet). It is clear that after such a radical impact the problem will disappear, but with it the same settings will inevitably disappear, as well as a lot of important data, backup copies of which were not created. In other words, by solving one problem, we get a bunch of others.
But you can go the other way, and instead of resetting the settings completely, you can try deleting and reinstalling only the problematic application and/or clearing the cache. This often helps resolve these types of problems.
Now briefly about how to clear the cache of a problematic application in Android OS:
STEP 1. Open the settings menu and find “ Application Manager"(if you do not have a Galaxy, but another Android smartphone, then in " Settings» open « Applications«);
STEP 2. Tap the tab " ALL» at the top of the screen and find the problematic application in the list (in our case, “Samsung Galaxy”);
STEP 4. We reboot the smartphone and remember the procedure in case the Galaxy stops something again.
The “Application has stopped” error can occur for various reasons, but whether you can get rid of it depends not only on you, but also on the developer. This problem may be the result of an error in application development.
If the app you're having problems with installed from Play Market, and on your device no viruses, then you can move on to solving it. Depending on the reason for the error, you will need to follow several steps. If possible, check for errors after each action performed.
How to get rid of the “Application has stopped” error
1) Reboot device;
2) go to "Settings" devices. Select "Application Manager". Select the application (with which you are having problems) and find the “Memory” section, where you need to press the button "Clear data"(this should also delete the cache).
3) Try it remove and reinstall application from Play Market;
4) return to "Application Manager" and find disabled applications. Turn on all disabled applications (the error may occur because the application is linked or refers to another that is disabled). To do this, select the applications one by one and click “Enable”.
