Can't log into Instagram? Tips and recommendations for solving the problem. Why doesn't Instagram work? Why Instagram won't open on iPhone

2018-06-27 || 18:49:21

Not long ago, Instagram updated its service and became even more popular. Various interesting options have appeared that bring people together.

But sometimes problems arise with loading stories, photos and videos, which leads to inconvenience and disappointment.

As soon as stories appeared on Instagram, this feature was used with wild popularity.

We will look at the most basic reasons why stories on Instagram do not load and give tips on how to fix it.

Also in our blog, read why photos and videos are not loaded on Instagram, and how to deal with this application glitch.

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The main reasons why stories, photos or videos do not load.

There can be a huge number of reasons, but we will look at the most basic ones:

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In practice, we learned that stories may not load due to GIF images. Unfortunately, we don’t know the reason; you need to contact Instagram technical support.

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Reason one: problems with the Internet connection

A common reason why videos are not uploaded to Instagram from an iPhone is low Internet connection speed. In order to fix this problem, you need to connect to another network, or check the operation of your Wi-Fi router and reboot it, and then try publishing in the application again.

Reason three: outdated firmware version

Are you still wondering: “How to add a video to Instagram”? Then let's look at the third reason for possible failures in this procedure. You may have received notifications on your iPhone that you need to update applications, but you did not pay attention to them. The outdated firmware version was the cause of the problems. You need to go to the settings, go to the “Basic” menu item and update the software.

Reason four: iPhone malfunction

Why won't the video load on Instagram from Iphone? If you are the owner of an iPhone, this cannot insure you against a malfunction of your smartphone. There are two options to solve this problem. The first is to reboot the device and solve the video processing error on Iphone. The second can be used when a simple reboot does not bring results. You need to reset all settings on your phone. To do this, go to “Settings”, select “General”, then “Reset” and confirm resetting all settings. It should be noted that all installed applications will be removed.

Reason five: Instagram malfunction

Have you read the previous points and the tips on how to upload videos to Instagram from iPhone did not bring results? Another reason that the video we upload is not published may be. Instagram, like any other application, is prone to disruption. One of the reasons is the accumulation of cache, which takes up too much space.

In this case, reinstalling the application will help. Instagram needs to be deleted from the device and downloaded again from the app store.

Reason six: video format is not supported

The problem with the video not loading into your Instagram account may be the following: the format of the recorded video is not supported. This happens if you want to download it on the World Wide Web and post the video for your subscribers to see. The standard resolution for video files is mp4 format. To solve this problem, you can use an online converter, whose job is to change the format of your video to one that suits you.

Reason seven: the application does not support the OS version

The application developers have set some restrictions regarding the software version. If your phone model is considered outdated and your technical abilities are low, then it is quite possible that Instagram does not support the OS version. It has been established that for optimal use of the application, OS version 8.0 and higher must be installed on the iPhone. If the gadget’s firmware is really outdated, then there is no other choice but to change the mobile device.

Conclusion

As you can see, there are many reasons for problems uploading videos to Instagram from an iPhone. You just have to try ways to solve them in order to understand which of the points is the cause of the failure. First, check your Internet connection and file format; you can restart your iPhone or application. You may need to reinstall Instagram or reset your phone settings. In any case, this problem can be solved. Try it and show off your bright videos on Instagram with us now!

Error on Instagram - we look at the most common technical errors of the social network and learn how to fix them ourselves. Detailed instructions with photographs and detailed descriptions. A must read for fans and professionals of this social network.

The social network Instagram tirelessly pampers its users with interesting innovations. But none of this can happen without a fly in the ointment. Service updates regularly cause glitches and various problems that interfere with normal operation. Failures occur so often that it is no longer surprising. Almost every day, users are faced with the message “Sorry, there was an Instagram error.”

Using Instagram on your phone is becoming increasingly difficult. And how angry it is when, when you log in, Instagram says sorry, there was an error. However, there are ways to solve this problem.

Troubleshooting an unknown error

Use another smartphone. This method rarely helps, but it’s always worth a try. Especially if there is such an opportunity. If you logged into Instagram from your first phone and try to log in from another device, the social network may pull a completely predictable trick. How does he express himself? In some ways, Instagram may not believe you. However, there are no risks. If you can’t log in from another device, let’s look at other methods.
Log in using Facebook. This solution to the problem is suitable for those users who already have a FB link to Instagram. Thus, they protected themselves from losing access to their personal account. Want to make your life easier? Create a binding in the future when the system allows it. Usually this method works flawlessly. It is considered one of the most effective.
Visit the web version of the service if you receive an error when logging into Instagram. This way, you can familiarize yourself with the news feed and be active without any serious restrictions in your work. The disadvantage of this solution is that the user does not have the opportunity to link Facebook to the Instagram profile through the site.
Of course, now it makes no sense to talk about the importance of personal page security. This will be of little use if an error occurs in the Instagram application. As they say, it’s too late to drink Borjomi. But this will be a great lesson for the future.
In order not to give up communicating with friends and colleagues on the social network, you can install the Instagram application for Windows 10. Voila, Direct is at your fingertips again! Mac users don't have to rejoice - it doesn't work with it.

What a popular application looks like:

Even if an Instagram error occurs, the application will allow you to access the network without problems. And how great it is to feel like a civilized person again! Your Direct will not remain unattended for long. Next, in your insta profile settings, find the “Facebook Friends” item. Connect your profile.

Authorization from phone

Now you can try logging into Instagram from your phone. To do this, click on “Login with Facebook”.

This method almost always helps, although there are exceptions. And then the “Instagram sorry there was an error logging in” flashes again. And this means that you need to try something new.

Other effective ways

Conclusion

Various system glitches may seem harmless. But what if personal account ownership is at stake? In order not to lose access to your profile, you must take all security measures. In particular, it is recommended to link two social platforms – Facebook and Instagram. Otherwise, you will have to regularly experiment with logging in. But who likes this?

Recently, Instagram has begun to come up with new innovations. And any updates on Instagram are usually accompanied by massive glitches and network problems. This is such a familiar process that for some time I did not pay attention to the most important mistake of recent weeks: “Sorry, there was an error.”

Recently, another type of the same error has become common, when Instagram does not write any problems, but you still cannot log into your account.

In this article, I collected all the known solutions to the problem of logging into an Insta account on your phone. Let's go.

Solutions to the problem “Oops, an error occurred” on Instagram

Option 0.

Use a different phone. Most likely this will not help you, but there is a small chance. The highest probability that this method will help is - take the phone on which you have previously logged into your Insta account. Very often the problem is related to the fact that Instagram “doesn’t seem to believe you.” Therefore, the chances are higher with an old phone.

Option 1.

The first thing you should do is try to log into Instagram using Facebook. Obviously, this method is only suitable if you have linked Facebook to Instagram in advance. We prepare sleighs in the summer, right? Linking the two networks is extremely useful not only for Facebook itself, which will be able to better target advertising to you and earn additional billions of dollars, but will also protect your account from hijacking and... And will allow you to log into your profile if you get the “Sorry, there was an error” error. .

Again. You received a similar error - try to log in through the Facebook profile linked to your Insta account. Personally, this option helped me today and I logged into one of my profiles.

Option 2.

Everything is fine, but what to do if you haven’t linked your Instagram and Facebook accounts? And here I can start lecturing you about the importance of security and all that kind of nonsense, reminding you of the situation with backups, which no one thinks about until the moment when they are needed. But why? We solve problems as they arise.

If you have the “Sorry, there was an error” problem, you can go to the web version of Instagram, but it does not allow us to link Facebook. Therefore, of course, you can look through the feed, but it won’t help us with anything more.

It's time to remember. If you didn’t know, then you can use Direct on a laptop (only if you don’t have a Mac) for a long time and without dancing with a tambourine. The program looks like this:

You can log in to Instagram on Windows 10 without any problems, even if your account has encountered a known error. I checked on three problematic profiles and all were able to log in. Yes, the sample is not the most extensive, so if you suddenly have a problem with this, write about it in the comments to the article, if it’s not difficult for you.

After we have logged into our account using the Windows application, we run to read the direct messages and respond to all clients, and only then go to the settings and look for the “Friends on Facebook” item. We connect our Facebook profile, wait a little, congratulations, the problem is almost solved.

With our hands trembling with happiness and anticipation, we take the phone and click on the treasured Login with Facebook button.

It helps in most cases, but unfortunately not in everyone. Let's figure it out further.

Alternative option.

Some users do not have the opportunity to use the client for Windows 10, or this method is not suitable. Readers in the comments shared another method: download any VPN client for your phone, use it to open Instagram and select a country (in the VPN application) from neighboring developed countries (Germany and so on). When Instagram launched us, we linked Facebook to the profile, the problem was solved.

Important! A VPN can only aggravate the problem, catching profile confirmation via SMS without the ability to log in.

Option 3.

The following actions are a little like the dances of the Indians who tried to make it rain with them. Sometimes it coincided, which further convinced the Indians that there was a certain correct ritual and order of action, thanks to which droughts could be stopped. Well, they danced until Columbus made the wrong continent. I got carried away with something.

We return to the web version of Instagram. Anticipating the question, yes, it exists and is located at Instagram.com. Log in, go to settings and at the bottom we notice the line “Temporarily block my account.” Feel free to click, don’t worry, the profile will not disappear. Zuckerberg won't let his user go so easily :)

Next, select “problems with logging in”, because of which you want to commit sacrilege and abandon Instagram for a while, agree and block. Then you can finally chat with your family, walk the dog and even drink foam. You don’t touch your account for the next 2-3 hours, no matter how much you want to.

The account can be returned from temporary blocking only using a login in the application. Which will be successful. I don’t fully understand the mechanics of this magic, but they work for the vast majority of users who encounter the problem.

Option 4.

Congratulations, you are the chosen one, since the previous methods did not work for you. So, on the authorization screen we look for the faint inscription “help with logging in”. On the next screen, select the top option, which does not fully fit into the screen.

There we enter the email address to which the account is registered and select “Send email”. We check the mail and find the following envelope:

This is a very important letter! Be careful here. We click on the big blue button and receive a question from the system about how to open the link: Chrome, Instagram, etc. Select Instagram, if you haven’t done so before, and click “use this choice always.” Congratulations, you are logged into your profile.

Option 5.

Reset your phone to factory settings, i.e. complete reset. I don't believe it works, but sometimes the stick shoots. There were messages on a couple of forums that people’s chakras opened and Instagram let them in after the phone was completely reset, i.e. resetting ALL information. Think three times.

Option 6.

Delete the Instagram application and install it again. This method really helps a small part of users.

Option 7. Last.

Wait 14 days. 14 days is a magic number and even without any magic. Therefore, if you cannot log into your account now, use another device on which you are already logged into your profile and wait 2 weeks. He always lets go after that.

Bottom line.

Login problems go deeper than a simple system glitch. I hope the great Marketer will save us from the worst scenario, but for now I recommend linking your Instagram and Facebook accounts in advance, so as not to experiment with logging in later.

Last summer, Instagram introduced a fairly large-scale update that users of the social network could not help but notice. We are talking about an innovation that still, a year later, arouses interest among users. The developers are promoting Instagram Stories as an opportunity to share interesting moments from life.

The Stories update, which in Russian translation sounds like “Stories,” allows you to publish photos, small videos with the addition of marks, text or emoji. The main point of such posts is that they do not remain in the feed forever, but are deleted after a day. You can use them so that even the simplest photograph becomes almost a work of art.

What is this for?

"Stories" doesn't work

Why doesn't it show Stories on Instagram? Typically, most problems with the service are related to malfunctions in the phone. When it doesn’t load, the history crashes when loading, it’s worth looking for a problem on your part.

Reason #1: outdated Instagram client

Any software update, especially when it comes to applications, is accompanied by a small number of people for whom the new feature will not be available. When a story does not load, first of all you need to check whether the social network client on your smartphone is updated.

You can check for updates and the relevance of applications in the official Google Play or App Store (depending on the specific operating system).

Reason #2: unstable, weak Internet connection

Instagram stories not working? Videos not loading? Often, all problems with viewing are related to the quality of the Internet connection (photos disappeared while loading, etc.). The solution to the problem is simple: connect to another network, where the speed and quality are higher, try again to post the “story” for your friends.

Reason #3: Your device is outdated and cannot support the new version of Instagram

The ability to watch stories is not available to everyone. If you use a smartphone that is too old, then you need to take into account that new versions of the application no longer support every OS. For example, only devices starting with iOS version no lower than 7 are supported; in the case of Android, everything depends on the specific characteristics of the phone.

You can upload videos to history only from the current version of the application. If for some reason your smartphone no longer receives updates, then the problem can only be solved by updating the device to a newer model.

I can’t buy a new phone, what should I do? The history function officially only works in the application and disappears on the website. There is a special extension for the Google Chrome browser that adds “disappearing stories” to your computer.

Installing the extension to view history on your computer:

Launch the browser and go to extensions, where you need to find “Chrome IG Story”. Click install, and in the open window “Install extension”.
Now we go to the official Instagram page, where “Stories” now open.

Reason #4: problems with the system date

The problem occurs when the device is not set to the correct date that matches Instagram. You can view the history only if you set the settings in the device to a couple of days ago. Usually these bugs are fixed with an app update.

Reason No. 5: problems with the smartphone

A smartphone is a complex device that can periodically slow down and malfunction. Because of this, sometimes stories are not published, videos are not displayed, and the connection quality is poor (there is no Internet, this cannot be ignored). You can simply try rebooting your smartphone, and then try to do everything again (especially if it showed an error). In case of serious problems, you will have to buy a new device.

Hidden History

Sometimes your friends don’t see the story, or you don’t see your friends’ “stories” because they are hidden (photos are posted, but not everyone sees them). It's easy to do:

When creating a Story, simply click on the wheel in the corner of the screen.
Find “Hide history from” in the section that opens.
A window will open where you select those users who should not see your publications.
Click "Done."

Click on your story in the news feed.
Find the three dots at the bottom of the display and go to History Settings.
Again, a window opens where you simply select the people you need and click “Done.”

Conclusion

Why publish a story if it is hidden from people? Almost all problems related to displaying and loading stories are related to your phone. Having solved them, the stories will be published and will be available. It’s rare that the problem is with Instagram itself, and if so, then all the user can do is wait for updates that will fix the bugs.

And in case you have any questions, we have prepared special material about this for you.