How to send goods via Boxberry?
You can view the list of offices through which you can send a parcel. If there is no office for dispatch in your locality, but you are ready to send the goods through a Boxberry office in another locality, then in the delivery details you must indicate the actual city of departure (you can completely copy the address of the selected departments).
If the buyer has chosen delivery of goods using Boxberry (pickup from the branch or delivery by courier), he can pay for it both together with the purchase of the goods (on the website) and after (in the mobile application).
Note, Last name, first name and patronymic in the Delivery details section are used to generate an electronic invoice. It is important to provide this information correctly, as in the passport, which serves to identify a person when sending a parcel.
The seller only needs to send the goods following the instructions:
1. Find the order shipping number
It is assigned immediately after the buyer has paid for Boxberry delivery. To find the shipment number, go to the “My Sales” section, find the desired order there and go to its page.
Also, after paying for delivery on Yule, you will have access to a list of Boxberry branches, where you can view all delivery points and select the most convenient one. Please note that the list is generated in the locality that you specified in the delivery details. It is not possible to change the location after the buyer has paid for the goods.
2. Pack and take the goods to the Boxberry branch
Items must be delivered for delivery within 3 (three) days after payment for delivery.
Boxberry accepts parcels weighing up to 15 kg. The dimensions of your product should be no more than 50cm*80cm*120cm and in total not exceed 250cm.
Packed parcels are accepted for shipment. The strength of the packaging must be designed for transportation by several modes of transport during the delivery process. It is not allowed to tie two boxes into one with tape, tape or rope. The voids in the packaging must be filled. Fragile items must be packed in bubble wrap. The packaging must also bear a fragility mark and/or other handling marks indicating how the item will be handled (if necessary).
All Boxberry packaging requirements can be found here.
To pack the goods better and more securely, you can contact a Boxberry employee for help and additional branded packaging for the parcel. Boxberry provides the following types of packaging:
- A4 envelope for documents (30x1x21cm)
- Box XS (15x15x17cm)
- Box S (22x20x22cm)
- Box M (20x20x37cm)
- Box L (30x30x40cm)
- Box XL (40x40x60cm)
- Bag with valve XS (24x1x17cm)
- Bag with valve S (24x1x32cm)
- Bag with valve M (30x1x40c)
- Bag with valve L (40x1x50cm)
- Branded tape
- Bubble tape
3. Show the shipment number to the delivery service employee.
The actual shipment number must match the number assigned in the Yula application. Otherwise the transaction will be cancelled.
After the parcel has been sent, its movement can be tracked on Yula. The buyer will be notified when it arrives at its destination.
Within 5 (five) days, the buyer must pick up the goods from the pickup point and sign acceptance documents. If delivery is carried out using a courier, the buyer agrees with the courier on a convenient time for receipt and signs the relevant documents.
Yula receives confirmation from Boxberry that the goods have been issued, after which she pays money to the seller, retaining a 5% commission for the successful completion of the transaction. Usually the money from the sale is received within a few minutes, but sometimes banks process payments up to three (3) days.
If the buyer refuses the item, Boxberry will return it to the branch from which the item was sent, after which the seller will be able to pick it up. The seller does not pay return shipping costs.
Delivery to the point of issue.
This is an inexpensive and convenient way to receive your purchases. Choose a Boxberry branch located near your home or office and pick up your order on your way to work, home, or during your lunch break. All pick-up points are easy to find thanks to bright signs. They are easy to reach: there are major transport interchanges nearby. You can receive your items at a Boxberry pick-up point in just a few minutes: there are no queues and no additional paperwork required. You can find the nearest branch and find out its operating hours on the Boxberry website.
Express delivery.
This is a comfortable way to receive shipments in person. When ordering courier delivery, you will receive an SMS notification that the cargo has arrived in the city. After this, a Boxberry employee will contact you to agree on a delivery date and time. Delivery is made on working days. You can choose one of three time periods: from 10-00 to 14-00, from 14-00 to 18-00, from 10-00 to 18-00. The courier will additionally call you 30-60 minutes before arrival.
Important information:
1. Boxberry works with both individuals and legal entities.
2. The maximum amount of one order is 300,000 rubles.
3. The maximum weight of the order should not exceed 30 kg or 15 kg - this depends on the specific delivery point you choose.
4. The length of one side of the parcel should not exceed 120 cm.
5. All the necessary documents are already in the box with your order, the employee at the delivery point will give you a cash receipt.
6. Delivery times are always calculated in working days, so sometimes delays may occur.
7. It is allowed to open the original packaging and inspect the goods for compliance, but without starting the device, before paying for the order
To do this, you need to know your order number in the OLDI store (it starts with SchL and ends with -2018) and enter it in the appropriate field on the Boxberry website
Boxberry is a transport and logistics company that delivers goods (letters, parcels, parcels) for online stores or individuals. The company has an extensive network of branches or distribution points throughout the country.
There are also international offices that allow you to optimize the delivery of goods before they cross the Russian border. In this connection, the company also carries out customs clearance activities for cargo.
A noticeable advantage of the Boxberry company is the fact that services for the delivery of goods or postal items are carried out not only at the points of issue, but also with the help of a courier service. Thus, the customer, whether an online store or an individual, will receive their cargo on a convenient day and time at the specified address.
The main priorities in the company's activities are professionalism, reliability and efficiency. Boxberry's activities are aimed at creating the most favorable conditions for its customers for the delivery of goods.
The transport company Boxberry has its own website on the Internet, where you can track your order in real time using the shipment number. If you have any questions, you can contact the Boxberry hotline at any time, the numbers of which can be found in the directory or on the company’s website.
How to track a parcel
Currently, many stores and individuals order any product via the Internet. Many customers are constantly interested in where or at what stage the ordered product or postal item is located. Boxberry couldn't be simpler. You just need to have a device with Internet access and know the order number or invoice number (full number, including zeros). This way you can always track the entire order route, right down to the hour of delivery.
When working with Internet tracking, a situation may arise when the response “order not found” is received. Don't be afraid of this circumstance. All information about shipments is entered into the database only when a specific shipment arrives at the Boxberry warehouse. Sometimes, especially on the eve of weekends or holidays, information will be entered into the database on the next business day.
On the company’s website, when tracking a parcel, a detailed breakdown of delivery times (including remaining days) is given, a reminder is given about the final address (point of delivery), as well as the shelf life of the goods there.
Receive shipments
Individuals in whose name the cargo is sent can receive delivery in person at the delivery centers, or the company's courier will deliver them to the specified address. In any case, you must have a passport in your hands, proving the identity of the citizen. This is the case if the goods have been paid for in advance.
In case of incorrectly entered passport data when ordering in a Russian online store, you will need to contact the seller of the product so that he makes the appropriate changes. If the order was made in a foreign online store, you need to go to your Boxberry personal account to correct the data.
You can also pay for goods at Boxberry branches, depending on the delivery conditions.
It must be remembered that the shelf life of ordered goods in Boxberry branches is limited. For different suppliers of goods they amount to a different number of days. You can obtain more information directly from the company's branches.
For individuals it is 5 working days. However, in any case, the shelf life can be extended; to do this, you need to contact the store where the goods were purchased.
If the goods are delivered to the specified address by a courier, he will first contact you by the specified telephone numbers as soon as the goods arrive at the Boxberry warehouse.
Purchasing goods from China
Many buyers in our country know that the cheapest and at the same time high-quality goods come to us from China. Users of online stores have already seen from their own experience that the most attractive platform is Aliexpress. It contains hundreds of thousands of different products produced by numerous Chinese companies.
It's hard to imagine what you can't buy on Aliexpress. Low prices, the presence of a Russian version of the trading platform, no cash on delivery and fast free delivery to the country, all this is very attractive to Russian buyers.
The most attractive way to receive goods from a price-time point of view is to order shipment to the border with Russia. This will take very little time, and then, with the help of Boxberry’s logistics connections, you can carry out targeted delivery to any point within the country. With minimal costs, delivery times will be reduced significantly.
◀◁◀Hello everyone ... hello ▷
Today I can boast of vast experience in cooperation/working/dealing with many transport companies, BUT it is the only one I trust and time after time I am satisfied with the work of this service.
IM "BioPillow"
Then I found out that Boxberry has tracking of shipments. And that's cool! I was just waiting for my pillow.. It became interesting where it was currently on its way, and the status on the website showed that it had literally JUST arrived at the pick-up point..
That is, in theory, the received/arrived parcels had not even been sorted yet, they were standing at the door... It was about 8-9 pm, I got ready and ran to the department)) Again, not a single person in front of me.
And here I have my order..
By the way, I received an SMS to my phone that the parcel had arrived at the order pick-up point only the next day, close to lunch, when I already had the order..
So, as in the case of Russian Post, Boxberry has the GREATEST tracking of shipments, and they update statuses almost instantly))
Great photos for guessing games, really ? =DDDD
Boxberry cooperates with a huge number of online stores, including the well-known iHerb, Ozone and Maytoys, and even Escay...
And gives discounts on orders in these stores, for example:
When registering in your personal account, a PHOTO BOOK as a gift from netPrint
1000 rubles discount on Xiaomi Mi Qicycle folding electric bike
I had parcels that had already been paid for in advance, and there were also those where payment for the order had to be made upon receipt..
And there was a case when the order was paid, and at the point of delivery I only had to pay for the delivery itself.. And in all three situations, the employees worked very politely and quickly!! I have never spent more than 5 minutes in the department.
I know that not everyone has a good relationship with this service... And perhaps this is a purely human factor, BUT for the entire time I contacted them, all the operators were different, and several times the support service called me back and asked if I was satisfied with their work - and that’s worth a lot!!!
I also liked that long before signing the receipt, one of the employees brings out boxes for me and places them near my feet, as if hinting that open/check if necessary)) In other TCs this is prohibited... Until you sign, no opening!
If the parcel is small, they help stuff it into your purse ( with a child in your arms, this is oh so difficult to do on your own)
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My THIRD order it was a typical review .. It was generally difficult to screw up with it, because there was nothing glass, it was packaged well, and the products had an additional protective membrane!
IM "MeelaMeelo"
But I'm still happy. Quick notification, long shelf life of parcels at no additional cost.
CONVENIENT work schedule:
If you placed an order on the terms of collection at the branch, then you can pick it up at a time convenient for you.
Opening hours: Mon-Sun: 09.00-21.00
I don’t know how it is in other cities, but here it is... and it suits me, because I will never forget how I couldn’t pick up my parcel from dpd because they closed early.. And you work until 8 pm - you can still calmly pick up your parcel.
________________________________________________________________________________________
And here FOURTH order couldn't do without a jamb!!!
I placed an order at “Esky,” which I already loved, where previously I always chose delivery by courier, because for large orders it was free. Now delivery by personal courier costs almost 500 rubles, which of course did not suit me..
The most more or less optimal option was again Boxberry.
And the first thing I didn’t like this time was the lack of SMS notification that the parcel had arrived. That is, the standard postal message was that the order was accepted, please wait...
A week has passed... and silence...
I started to deal with the online store, they solved the problem very quickly, assuring me that I could go and get it - it was already in the department, they say there were some problems in the shopping center..
There was a tamper evident seal on the box, put on by the store itself, and everything was ok with it, that is, the box was not opened! BUT she was so dead, it was terrible..
IM "Eskay"
In the photo above you can see it for yourself. The tape came off the box, and the cardboard itself was torn.
However, the most important thing is that the goods are intact, nothing was damaged or wrinkled - the boxes looked like they came from a store window)))
Lego from IM "Eskai"
But still, for the last delivery I am taking off 1 star, although in fact nothing critical happened...
Because when compared with other delivery services, this mistake is completely forgivable!!
◀◁◀Bottom line ▷
Overall, I am extremely pleased with this delivery service! They suit me in all respects, and I will definitely contact them again.
- Fast delivery, on average 4-8 days.
- The goods always arrive safe and sound. Nothing has ever spilled, broken, or become wrinkled.
- Parcels are not lost - their location can always be tracked on the website.
- Not high delivery costs.
- Many collection points throughout the city, even in the most remote areas.
- Polite staff in the branches. The support service itself calls and asks if you are satisfied with the order.
- Convenient opening hours for pick-up points.
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Thank you all for stopping by)) I will be glad if you rate my review.
❤SUBSCRIBE ❤, so as not to miss new reviews.
To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
